hello people; I am having a funding issue with my card which I used all the time to add funds on eShop;
error code 2813-2470 is displayed
can you help? I never had this issue before and used this method for many years since the DS account.
cheers
By the way, I did ask the support about it, and the agent told me that it is forbidden to open an account that is not your country. Is there a possibility that they make a problem out of that? i.e. ban my account for example ?
@guardianoftime A couple things.
1) You can look up what error codes mean if you plug the error code into the search bar of Nintendo support. User @jump, above, used UK's nintendo support page because jump lives in UK. You should get the same search results if you seach North America's Nintendo support site, or EU, etc..
2) The part about the Nintendo support representative said "it's forbidden to open an account that is not your country", that's not accurate. But I don't blame a nintendo rep for not wanting to delve into that, because there are rules and risks that take learning to navigate. It would take me several paragraphs to outline the details. Nintendo support does have directions for changing your account eshop region. And most gaming sites, like nintendolife, have directions for the topic, if you're curious. But don't just casually do it, without knowing what you're doing (Example: you will lose unspent eshop money if you change your nintendo account region).
Some countries don't have an eshop region, so it's common for some south american countries to use US or EU eshop, or the region of their choice.
@WoomyNNYes exactly, I live in a region where we don’t have eshop and I told the rep that as well. But it was not use, he kept telling me to change it to my region. Anyway, it shouldn’t be a concern for banning my account or something, correct ?
@guardianoftime What region of Nintendo support where you talking to? Just curious.
Since switch launch 2017, and with all my nintendolife news & nintendolife forum use, I've never heard of an account being banned or threatened because the switch owner set up their nintnedo acccount for a foreign region.
If you already use a foreign eshop, and you ever run into a problem, I think a nintendo support rep will still help you if you have any issues. I think they just don't want to have the liability with regards to people changing their region. So, I don't think you have to worry.
When the Switch launched, one of the selling points that Nintendo pointed out is that the Switch console is "region free". No longer, will games & consoles be region locked. (like needing a japanese 3ds console to play a japanese region game). (**Although, if you buy a game AND dlc for the switch, those should both be purchased from the same region to avoid a possible conflict. If a game doesn't have DLC, you don't have to worry.)
It's also very common people to set up a second nintendo account specifically for a foreign region, like japan, or any region that may have a game exclusive to the region. Last winter Japan eshop had an exclusive game, Cave Story Sectret Santa, and I used my second nintendo account to buy it. (Strangely, Cave Story Secret Santa was only sold on the japanese eshop for two months last winter. As far as I've seen, no other eshop regions ever sold the game.)
@WoomyNNYes exactly ! That is what I told him, people set different accounts for different regions since ever, how come he was surprised that someone from another region is opening an account.
I talked to a US rep.
Thanks for the relief since I don’t want to lose this account, even though I am unable to add funds for now. Maybe it will work at some point as some were facing the same issue, but worked eventually
@guardianoftime I don't know if you've seen it mentioned that PayPal has been a solution for some scenarios when a credit card doesn't work on eshop. Chances may be slim that it will solve your issue, but I thought I'd mention it, just in case you wanted to try PayPal.
@WoomyNNYes thank you my friend. Yes I am aware of that but we don’t have PayPal option in our country either. I have to stick to physical games and eshop cards then.
Thank you again for you kind replies.
Cheers.
@WoomyNNYes one more thing, do you think it has to do with the zip code I’m entering although I used the same one before and it worked.
I also tried other ones but still didn’t work. If there is a specific zip code you can provide me I can use please do. Here are the ones I have.
97330 – Corvallis, Oregon
03222 – New Hampshire, Bristol
97222 – Milwaukie, Oregon
97116 – Forest Grove, Oregon
97080 – Portland, Oregon
On another note and I know I’m stressing this matter: you are sure that I won’t be banned from my account just because I told the rep something I shouldn’t have and ended the chat when he told me to move to another country 😂
… correct?
Cheers to you
@guardianoftime Setting the country region of your nintendo account/eshop region doesn't require zip codes. There's only one place that determines your nintnedo account/eshop region, and that's your Nintendo account on Nintendo's website. When you're logged into the accounts.nintendo website, you just select Country/Region of Residence in your User Info profile. That is the only place that determines your Nintnedo account/eshop region. You don't have to worry about having US zip codes.
If you're worried about region settings in the Switch console settings, those settings actually have no affect on your Nintendo account/eShop region.(that bit surprises a lot of people, including me, when I learned it). The region settings on the actual console only determine unrelated things, like maybe the language that displays on the console, and maybe what your Switch clock time displays.
So, you shouldn't have to worry about zip codes. I think, maybe, some of the difficulty you had with nintendo support may stem from you not understanding how setting your nintendo account/eshop region works, and maybe that made them think you were trying to hack or do something dishonest. That's my guess. Or... maybe you got some newb employee at nintendo that doesn't know the switch that well. I think your account should be fine, now that you better understand how nintendo account/eshop region's work. I think you'd have to commit some kind of crime in order to get your account banned. So far, I see no indication that you've gone into that territory. Buying & using eshop cards for a different region is not a crime. If you had a family member in another country, that's how you'd gift them an eshop card.
@WoomyNNYes i changed the console region to Europe but still the address in the eshop is the ones mentioned with the zip codes. And when I ask him to change address, it’s asking me the zip code to calculate taxes.
I think we’re out of bounds here and eshop address included is affected by the website’s settings. So if it’s US, a zip code goes with it no?
To be frank, I had a “Spark of Hope” when I saw your proposal 😉
@WoomyNNYes I’m relieved after your reply dear. Yes, I’m just trying to add funds with my own card and failing to do so doesn’t make me a criminal 🤪. I just have to buy eshop cards or physical games from now on. That’s all there is.
Cheers to you my friend for this very heartwarming detailed explanation from your end.
Hope we’ll be friends on Nintendo
@guardianoftime Yeah, ever since a Nintendo security upgrade around 2020, there seemed to be people posting here saying they could no longer make purchases using their credit cards & debit cards. The common theme with those people was, they could no longer make purchases across country borders, but I don't know any more detail on that.
In your case, I think you're right: I believe the only way you can add funds to eshop is buy purchasing eshop cards for the respective eshop region. So, you'd have to buy $20, $40 EU eshop voucher cards for EU eshop, or US eshop cards for US eshop.
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Topic: Funding issue on eShop
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