After an hour on the phone to Nintendo yesterday, they dispatched mine at 6:30pm, I was told by support staff if that happened before the end of yesterday I'd be guaranteed to receive it today.
Called Gnewt courier and they have no-one who can access the tracking information in until Monday, but they apparently do have couriers delivering. The tracking number I have says between 2nd-3rd of March which is obviously wrong at this point.
Another 2 hour call to Nintendo and all they can say is call the courier, it's not our issue anymore...
I've been in the office since 9:00 am waiting on what is likely a lost cause.
So I was on hold for an hour and finally got through. Spoke to a really helpful guy who confirmed that my order hadn't been dispatched and therefore won't be arriving today. I might get a dispatch email by 7pm tonight which should mean delivery tomorrow (to my workplace) and if not delivery should be on Monday....which I had booked off work to play...
Bit of a shambles from Nintendo on this one - They're looking in to compensation for me apparently as it's unusual that it's not been dispatched. Joys!
Comments 2
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
After an hour on the phone to Nintendo yesterday, they dispatched mine at 6:30pm, I was told by support staff if that happened before the end of yesterday I'd be guaranteed to receive it today.
Called Gnewt courier and they have no-one who can access the tracking information in until Monday, but they apparently do have couriers delivering. The tracking number I have says between 2nd-3rd of March which is obviously wrong at this point.
Another 2 hour call to Nintendo and all they can say is call the courier, it's not our issue anymore...
I've been in the office since 9:00 am waiting on what is likely a lost cause.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
So I was on hold for an hour and finally got through. Spoke to a really helpful guy who confirmed that my order hadn't been dispatched and therefore won't be arriving today. I might get a dispatch email by 7pm tonight which should mean delivery tomorrow (to my workplace) and if not delivery should be on Monday....which I had booked off work to play...
Bit of a shambles from Nintendo on this one - They're looking in to compensation for me apparently as it's unusual that it's not been dispatched. Joys!