Jkugler

@NoSwitch4Me just checked no updates I'm afraid. It still says the same thing

@Jkugler Mine just arrived so hopefully yours will too!

@SammiiCake well it says it was on it was "on its way to the courier" at 5 this morning so hopefully that means it'll be on its way to me soon. I'm not really sure. I hope you get your soon as well also don't worry Nintendo have already crushed all my hopes and dreams..

One thing that I thought was a bit weird maybe was "Missing Pre-Advice" as the first tracking status

it's a miracle! I finally found out who has my order, it was with Hermes. Thanks for the suggestion of asking the Hermes live chat! Hopefully my Switch will arrive today but I've not been given a proper expected delivery date, they just said to allow for it to arrive till 6pm today and then if not 48 hours.

How are you getting through to RM?? When I called its jut am automated system and I can never get to speak to a real person it always just tells me they can't help track my item then hangs up

Got through to Nintendo and long story short they just told me to call royal mail but I tried and its just an automated service so I can't get through and I don't want to call Nintendo back and be on hold for another 2 hours. The worst is Nintendo mine was dispatched on the second but my tracking thing on Royal Mail says they are still waiting to receive it....

My friend ordered his the day before launch (just over a week after me) and he got a text saying it would be with him by 9pm tonight! (I think yodel is delivering). At this rate he'll get his before me??!! Also I've now been on hold for 1 hour 50 minutes!

@grexcarolinii Also at 1 hour 24 right now!

@Emmie90 Thats terrible!! Do you think it'd be worth complaining to Hermes about? At least you have it now

I've had no contact from Nintendo this whole time and I'm just at a complete loss about what to do.... I don't know where my order is or who has it.... I can't even leave the house in case it arrives. Nintendo won't reply to emails or pick up the phone after putting me on hold for almost an hour......

I've emailed Nintendo three times and heard nothing back. I tried calling yesterday and was put of hold for 50 minutes before being cut off. I'm now been on hold this morning for 45 minutes.... I've also messaged Hermes and had no response I am so so frustrated and angry at this point I don't know what to do.

@bekoruler well I didn't think they had it as the tracking number wasn't working all day but it suddenly started working so I assume it is with them. But I'll wait till tomorrow afternoon and if it hasn't arrived and Nintendo haven't replied to my emails I'll try calling again and hopefully I'll actually get through this time. Thanks again for the help:) and good luck to everyone else still waiting!

@bekoruler It's okay the whole situation is already pretty depressing, I might try and call nintendo again in the morning if they haven't already replied to one of my emails... or maybe I should call RM? That might be more helpful in terms of getting my switch quicker.

UPDATE: Just did one last check on Royal Mail (I wasn't even sure if they would be delivering my order) and finally they recognised my tracking number. But all it says is-
Latest update: We have been notified that your item is being shipped by the retailer; the next scan will appear when we receive this item into our network.

What does this mean? I'm worried I won't even get the switch tomorrow now...

I want to ask for compensation over this whole poop show but I'm not sure how, I've not gotten through on the phone and they've not answered a single email?? Any advice? How do I phrase it... I feel bad constantly complaining to them because its not the fault of the employees but that doesn't help how infuriating this whole situation is..... also wish I had ordered from Argos now.....

Okay so I tried calling again on the off chance it would work and I've just been put on hold! There may be a glimmer of hope left... Although I do really doubt it at this point. Thanks for all the help btw guys you've helped way more than Nintendo today haha

This whole situation has gotten more and more frustrating. I was so excited for today and Nintendo have honestly just completely ruined the whole experience. I really expected better and I do hope they offer some form of compensation.

WOW They've stopped taking calls!! They just told me to email customer support which I have done twice already!

@Joh1121 I hope so! Although it doesn't really make up for the disappointment I really do hope they do something about this..

@Nessmissesmum do you think it's worth calling them, as in would it actually help speed up the delivery or just keep waiting... I've already been waiting 2 years for Zelda this has felt like such a long day!

It sounds like I'm in the same situation as most of you on here, I made an account just to post about this issue. Although its reassuring to know I'm not the only one experiencing this issue its also extremely frustrating. After all preorders had sold out locally and Amazon's predicted delivery date was a week or so after launch I emailed the uk Nintendo store asking if I ordered the switch from them would it arrive on March 3rd. They replied saying yes it would but since then I've emailed them twice and heard nothing. I had the same two emails most people seemed to get (one saying it would arrive today and the next saying it would arrive between the 7th and the 8th of March). Still no news I don't even know who is delivering my switch as the Royal Mail reference number doesn't work.....