i contacted RM as their live chat kept going on and off, the tracking number then started to work, it has been stuck on 'Pre-advice Received' all day, this means that Nintendo haven't even sent it out?? this is just getting worse and worse. hopefully it updates tomorrow, good luck all of you.
@3figures the only tracking number i have is from royal mail which doesnt work, ive had no other couriers email me either so it could likely be hermes, im hoping anyway. Nintendo should know better by now.
@3figures ah okay, mine was dispatched this morning at 8:30 meaning i'll probably get it tomorrow, thanks for the reply, hopefully they stick to their word on the one day delivery, my tracking number doesnt work either but instead my delivery date says 8th-9th March. i am nervously waiting for it, i hope they dont lose it in transit because of no tracking number.
@SammiiCake update: mine also got dispatched at 8:30am, I've tried ringing them but it seems they've closed all of their phone lines for 'training' but I'm guessing they got overwhelmed by complaints, I am so angry, someone needs to kick up a big fuss because Nintendo will just sweep this under the rug.
@SammiiCake I'm still constantly checking my emails for a dispatch confirmation but no luck, I'm also having trouble sleeping right now because I have no idea if it's going to get here or not and I do really want to play zelda botw. Ugh the anxiety through this sucks. I hope you get yours tomorrow as I really sympathise with what your going through, this has to be my worst experience through the Nintendo uk store, I contacted customer support just in case, hopefully they get back to me swiftly and don't send me an automated email like they did a few days ago. Good luck
@SammiiCake I'm having the exact same problem, it's just stuck on awaiting dispatch and I've refreshed the page loads of times, they sent an email saying they were sending my order out on the 2nd as next day delivery but it's now midnight and I still don't have a dispatch confirmation, really disappointed in Nintendo uk right now as I usually get stuff from them day one.
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Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
i contacted RM as their live chat kept going on and off, the tracking number then started to work, it has been stuck on 'Pre-advice Received' all day, this means that Nintendo haven't even sent it out?? this is just getting worse and worse. hopefully it updates tomorrow, good luck all of you.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@Jkugler I feel exactly the same way, compensation would be the least they could do.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@3figures the only tracking number i have is from royal mail which doesnt work, ive had no other couriers email me either so it could likely be hermes, im hoping anyway. Nintendo should know better by now.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@3figures ah okay, mine was dispatched this morning at 8:30 meaning i'll probably get it tomorrow, thanks for the reply, hopefully they stick to their word on the one day delivery, my tracking number doesnt work either but instead my delivery date says 8th-9th March. i am nervously waiting for it, i hope they dont lose it in transit because of no tracking number.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@3figures was yours dispatched last night or this morning? i hope your son enjoys it
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
Phone lines are back open now guys, mine is working again
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@SammiiCake update: mine also got dispatched at 8:30am, I've tried ringing them but it seems they've closed all of their phone lines for 'training' but I'm guessing they got overwhelmed by complaints, I am so angry, someone needs to kick up a big fuss because Nintendo will just sweep this under the rug.
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@SammiiCake I'm still constantly checking my emails for a dispatch confirmation but no luck, I'm also having trouble sleeping right now because I have no idea if it's going to get here or not and I do really want to play zelda botw. Ugh the anxiety through this sucks. I hope you get yours tomorrow as I really sympathise with what your going through, this has to be my worst experience through the Nintendo uk store, I contacted customer support just in case, hopefully they get back to me swiftly and don't send me an automated email like they did a few days ago. Good luck
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@SammiiCake I'm having the exact same problem, it's just stuck on awaiting dispatch and I've refreshed the page loads of times, they sent an email saying they were sending my order out on the 2nd as next day delivery but it's now midnight and I still don't have a dispatch confirmation, really disappointed in Nintendo uk right now as I usually get stuff from them day one.