@BillieBoo does it say who is delivering? The Royal Mail ones look like they're coming Hermes but other couriers might have sent the dispatch message once the package was on its way? Hope you get it soon
@BillieBoo I have no idea! I got an email at 7pm last night saying it had been dispatched and was due 7-8 March, with tracking number which didn't work! I've heard nothing else since until the Hermes man appeared on my doorstep. Are you still waiting?
Hope everyone gets theirs - there's still time. it's been a shambles and stressful day for everyone by the sounds of it. Nintendo have no excuses - good communication would have made a huge difference....
@jkugler Our tracking number didn't work either (and still doesn't!) and we got the email saying delivery 7-8 March ...don't give up hope (although I almost had!)
Keep the faith! Ours has just arrived - via Hermes not Royal Mail tracked as we were promised - without any warning. Very happy son and very relieved Mum!. Our Hermes courier always comes in the evening and I just wish Nintendo had communicated properly and I wouldn't have spent all day stressed and hoping....
I've just spoken to Nintendo who say it was dispatched yesterday on next day delivery and have sent me an email to confirm that in writing...they say ignore the "automated" messages and tracking...
Sorry to say that Nintendo are spinning you all a tale! I rang Royal Mail to ask about ours as the tracking reference number can't be found and they said it's not even in the system. No prospect of having it delivered today. He said Nintendo label and batch them ready for collection and that's when they send the dispatch emails. It's still sitting at Nintendo waiting for collection! It's a disgrace when the company making the product can get it to other suppliers so their customers get it on time, but ordering direct from Nintendo will take days. My 12 year old has saved for months to pay for this himself and has been counting down the days on a calendar. He is devastated and I hope Nintendo are proud of their customer service. We will never buy from Nintendo again. Shambles in every way!
Comments 7
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@BillieBoo does it say who is delivering? The Royal Mail ones look like they're coming Hermes but other couriers might have sent the dispatch message once the package was on its way? Hope you get it soon
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@BillieBoo I have no idea! I got an email at 7pm last night saying it had been dispatched and was due 7-8 March, with tracking number which didn't work! I've heard nothing else since until the Hermes man appeared on my doorstep. Are you still waiting?
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
Hope everyone gets theirs - there's still time. it's been a shambles and stressful day for everyone by the sounds of it. Nintendo have no excuses - good communication would have made a huge difference....
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
@jkugler Our tracking number didn't work either (and still doesn't!) and we got the email saying delivery 7-8 March ...don't give up hope (although I almost had!)
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
Keep the faith! Ours has just arrived - via Hermes not Royal Mail tracked as we were promised - without any warning. Very happy son and very relieved Mum!. Our Hermes courier always comes in the evening and I just wish Nintendo had communicated properly and I wouldn't have spent all day stressed and hoping....
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
I've just spoken to Nintendo who say it was dispatched yesterday on next day delivery and have sent me an email to confirm that in writing...they say ignore the "automated" messages and tracking...
Re: Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries
Sorry to say that Nintendo are spinning you all a tale! I rang Royal Mail to ask about ours as the tracking reference number can't be found and they said it's not even in the system. No prospect of having it delivered today. He said Nintendo label and batch them ready for collection and that's when they send the dispatch emails. It's still sitting at Nintendo waiting for collection! It's a disgrace when the company making the product can get it to other suppliers so their customers get it on time, but ordering direct from Nintendo will take days. My 12 year old has saved for months to pay for this himself and has been counting down the days on a calendar. He is devastated and I hope Nintendo are proud of their customer service. We will never buy from Nintendo again. Shambles in every way!