A bit of an ongoing saga around the Nintendo Switch has revolved around scenarios in which the Joy-Con controllers - particularly the left one - lose their connection. Far more prevalent on that left controller, it seems the Bluetooth-driven signal can struggle if the controller is 'obstructed' from a direct line to the console.
Nintendo of America has now issued official guidance related to the issue - it advises updating the hardware, and then trying to keep away potential obstructing signals if the problem persists. A copy of this is below.
Ensure your console has the latest system update.
Ensure the Joy-Con controllers are charged. [How to]
Try to decrease the distance between the Joy-Con and the Nintendo Switch console.
Ensure that the Nintendo Switch console is placed to minimize interference with the Joy-Con. It is best if the Nintendo Switch console is placed out in the open and that it is not:
- Behind a TV
- Near an aquarium
- Placed in or under a metal object
- Pressed against a large amount of wires and cords
- Within three to four feet of another wireless device, such as a wireless speaker or a wireless access point.
Check for possible sources of interference and turn them off. Interference can be caused by devices, such as:
- Laptops, tablets, etc.
- Wireless headsets
- Wireless printers
- Wireless speakers
- Cordless phones
- USB 3.0-compatible devices such as hard drives, thumb drives, LAN adapters, etc.
In most cases it will be enough to move these devices three to four feet away from the Nintendo Switch console and/or Joy-Con controllers. However, if you continue to experience this issue, please power these devices off while using the Nintendo Switch console.
A lot of this advice is simply covering as many bases as possible, but will hopefully be helpful in any case. It seems that relatively rare and brief drop-outs (of a couple of seconds) have happened for a number of users, though some online have cited more serious problems. It's difficult to gauge how significant or widespread the issue has been (we've not encountered many problems on our units to date, for example) but Nintendo has nonetheless felt the need to provide an update.
Are any of you Switch owners having notable Joy-Con connection issues?
With thanks to SLIGEACH_EIRE for the heads up.
I haven't had any issues so far. Even tried putting my hands behind my back and everything. But I'm only sitting maybe like 1.5 metres away from my dock at the most.
Mine has the same issue... the left joycons connection is worse than the right one, i can clearly see the movement is not smooth as the right one when i use the test tool in the settings, i'm only like 2 metres from the dock and TV. if i'm further away, or put the left joycon behind my body it won't response intermittently. In Zelda the control sometimes is inresponsive then i died. I tried the same with right joycons (behind my back etc) there's no problem with it. My joycons are neon ones. so far i notice it's all the neon colour ones have problem, wonder if that's a batch issue. any grey ones have this problem? can anyone confirm?
One more tip. Make sure your pets aren't wearing any tinfoil.
@Wyk126 I'm on a gray unit, and no issues thus far, including all manner of contortions to try and induce it.
(The Switch itself is surrounded by a running PS4Pro, a notebook computer, and a Smart TV--in other words, a WiFi and Bluetooth minefield--but it doesn't seem to matter.)
I can confirm the issue exists very bad when using them without the grip. I don't have the issue using the grip. I am directly in front of my console approximately 8 feel from it. If my knee moves just slightly in the way it crashes.
Not placed 3 or 4 feet from another wireless device? Everything is wireless these days. Wake up Nintendo!
No issues here. Though i haven't tried playing a game with the joy cons behind my back. But then, why the heck would i?
How is "Ensure your console has the latest system update." even part of this, when the update does not address the issue?
Absolutely amazing. Every hour it seems my decision to not get a Switch is justified over and over again. This might be the only launch worse than the original 3DS.
I actually talked 2 ppl out of buying a Switch today when i simply told them Zelda was on Wii U as well lol
Hahahah...this is the best ever....this would work in some sort of jehova clan...i cant start commenting on this propaganda article ("yea..is all great..dont worry...move ur hand 90 degrees left when u get up from the couch")
Rest in Piece and sorry for everyone losing money...its like gambling or the stock market...hype couldnt push the poor hardware...and this above is a beyond grasp attitude but fits well for nintendos future....wont be any more hardware issues...
330 ...with nothing and yea, suck it up...move ur hands right and pay up
Haven't seen this issue yet, definitely good advice though!
Seemed to be fine for me at least so maybe it could vary with different consoles/controllers? I even tried covering it up and putting it behind my back.
I had no issues with me. My internet told me the same thing on why my wifi has problem.
My connection was really bad--like almost unusable--when I first set the Switch up. The dock was basically touching my amp/ receiver, so I moved it 4 inches to the right, and whaddya know, problem solved, zero issues since then, not even from behind my back.
I had the problem and it was making Zelda unplayable as the left joy con would just stop responding on all inputs for a few seconds. Quite the immersion breaker. But I had set it up with the dock tucked away down the side of the TV with a chair in the way of it. My problem is I have a highly curious one year old son for whom flashing lights and clicky buttons are like crack so I have to put the thing where he can't get it.
I've ended up putting it on its side in the entertainment centre. Fixed the joy con problem but it's a bit more fiddly to get it in and out the dock. Was planning on getting a pro controller anyway so the problem will go away, but it is all a bit tedious.
Also, the idea that someone can simply move their wireless speaker, or soundbar in my case, to make way for the Switch is laughable.
I still think the device is amazing. It'll be a portable console for me primarily so all this is a bit of a side issue for me.
Didn't have any problem myself. The dock is neatly perching on top of my PS4, and everything is buttery smooth.
"USB 3.0-compatible devices such as hard drives, thumb drives, LAN adapters, etc."
Uhhh...what? What does that have to do with connectivity issues? O.o
Can anyone enlighten me regarding this, please?
my joycon connection issue is that you can easily put on the grip/strap the wrong way, and that they don't slide nearly as slickly off as the joycons from the controller bat grip, or the switch itself.
No Joycon wireless issues for me. The B button on my joycon requires pressing really hard (much harder than the other buttons) to register, though. Which just seems like a hardware defect with my unit?
So I'm wondering if wearing a smart watch will cause connectivity issues also, with them tending to have a bluetooth connection. Wear mine on the left hand too. Connection to a pebble is good enough to send a text from a phone in the next room.
Switch still hasn't arrived but hopefully I find out today. That advice is ridiculous.
Neon Blue here. I've had it for 36 hours and still no issues when 2,5 metres away. The console is in close proximity to PS4, Wii U and a wireless router.
Nintendo's solution to joycon disconnects....turn off cellphone
Nintendo's solution to voice chat....use cellphone
This is not good news
Excessive interference - ie basically your hand. Make sure your hand is not obstructing your joycon.
I've been doing fine with mine - even have my iPad and iPhone on at the same time with no issue. Now that might change if I decide to hook up to a bigger TV or use my laptop. Guess I'll find out.
Pretty soon they will be saying turn your T.V off too
"It's your fault, not ours"
Just the type of answer I expected from them.
I'm sitting about 7 feet away from my TV and I've had zero issues after playing Breath of the Wild for a couple hours.
@Bengals76 Yeah for example, the Wii and Wii U. ^^ I don't get how they could mess this up now when it worked in previous generations.
Good thing I cancelled my Switch pre-order.
Nothing ticks me off more than when a company blames me for their problems.
I've had no issues with it at all.
Disappointing that they didn't get it fixed yet, but in response to the negativity, I had buyer's remorse until I opened the box and got it all set up.
I'm very impressed with the hardware so far, it's a joy to use and the controllers are WAY more comfortable to play with than I expected. Now just get people's sync issue fixed Nintendo!
How is "Ensure your console has the latest system update." even part of this, when the update does not address the issue?
May not actively address it, if it's a bug in the firmware that's not present in the update, it could fix it. May not, but no harm trying. I've had no issues despite putting it behind my back with a closed fist pointed the opposite direction in the far corner of my room and no matter what I do I can't get it to skip a beat. I made sure I updated with the joy cons attached just in case there was firmware in the Joycons.
So ya, any complaints have either not applied to me or been an easy fix. Joycons work brilliantly (gosh I love the Joycons, just excellent), not gonna put decals on my system (and it seems PDP decals are fine, must have been that one brand)... the only issue that concerns me is scratching the screen, but a $10 9H tempered glass screen protector will ensure I can rock that baby in the dock all I want and never worry about a thing.
The more I use the system, the happier I am I own one.
Ya, Idk what's the deal cause I have
4KTV with wifi
Galaxy S7 phone
All congested in my entertainment stand, not all use wireless at the same time, but I'd say at least 4-5 devices are connected at any given time. I tried my best to replicate the issue because I was curious and if there's a problem I want to know about it right away, but I was so relieved to discover that despite my hardest efforts I could not replicate this issue people are talking about.
Makes me wonder if maybe it's a hardware issue and there's a batch of bad Joycons? It would explain why some have issues, some don't. I did make sure to update with my joy cons attached just in case there was newer firmware for the controllers...
I'm using the grey Joycons that came with the system btw. Also tested the neon blue/red set and it also was fine. I thought for a split second I saw it skipping in the calibration screen when I was in the far back of the room with it held behind my back and pointed other way, but I was so far away I couldn't really see if it was real or if maybe I was just imagining things. Because when you twirl the stick really fast around sometimes it goes so fast it's hard to see if it's one continuous motion or not. Maybe it did slightly skip for just a brief moment, but I can't say for sure. I just chalked it up to being fine because even if it did that would never happen in a normal gaming situation.
Sucks for people having issues tho. I feel for em. Because that issue aside, the system is wonderful. If you've got working Joycons, the system is mint (needs screen protector though. I scratched my Vita and bought a brand new one it bothered me so much, don't wanna risk it sliding into the dock wrong). But those joycons are wonderful little controllers. I'm playing Zelda now with one in each hand. I have a pro controller and the charging grip but I just like the joycons in each hand- never experienced a video game in such comfort before.
No issues for me so far. 2 hours with Shovel Knight and 6 hours with Zelda, all docked.
Haven't experienced this problem at all. I play about 8-10 feet away from the dock. Updated it (Joy-Con attached) as soon as I powered it on, and so far 'm very happy with it. Hopefully for others, it gets fixed soon.
now Nintendo acknowledges interference with their wireless controllers... it is a few years too late.
I haven't gotten this issue with the Joy-Con controllers yet, but i am not planning on using them unless i get a multi-player game.
however, i have gotten this interference issue with the GameCube Wavebird Controllers. there are over 100 types of interference issues.
Is Nintendo really going to tell us to turn off all of our secondary devices so that we can have a good time playing the Nintendo Switch?
well, i am going to go against their advice and find a better fix for this problem in which i already have. for those who understand how wireless technology work may already know how to separate the different wireless signals without distorting them so that they will not even come in contact with the others except for the system(s) they are communicating with.
Interference was the big issue causing lag with teh OUYA controllers. Once oyu made sure the system was set far enough away from bundles of wiring or VCR/TV/stero on standby, it worked nicely.
Moved Dock behind the TV to the front. Before that Zelda was unplayable, seems to be working fine now.
This may be problematic for me because of the setup of my room. I have a big queen size bed facing my TV and my Switch dock is probably going to need to go on the floor or if it can fit, inside the cabinet my TV is sitting on or right in front of my TV. So depending on a couple of factors I might have problems. If it's on the floor, it's going to be blocked by the foot of my bed. If I put it in the cabinet, there might be interference from the cabinet door. I'm also planning on getting a footboard for my bed, so that could complicate things even more. It's also about 8 or 9 feet from the end of my bed to the TV, so 6 feet isn't going to be enough for me. Think I'm going to hold off buying a Switch until Nintendo addresses this issue.
This statement release is making Nintendo look a bit stupid.
They advice you to keep your Switch away from laptops, tablets, etc.,
Yet at the very heart of their online services is using these same smart devices for online game chat among other things.
Also wireless headsets are all a major part of online gaming on normal consoles.
That statement is weird and obviously not thought through.
I've had big problems with my neon left Joycon. If my knee is in front of it, I get lag and I've even had moments where Link just keeps running when I stop.
I've tried the dock in front of the TV and behind with no luck.
Mine is Grey and is basically unusable. If I get more than about a metre from the docked switch, the left Joy-con becomes unresponsive and then just completely desyncs from the system, right one works perfectly though. It's gotta be a hardware issue. I went out and bought a new left Joy-con to try, but it's the same. The unit is surrounded by other consoles, TV, speaker etc, but seem this wouldn't really be an uncommon setup and a lot on here have something similar. Really frustrating. Going to return to the shop and get it swapped... if that still doesn't work it's refund time. No point in starting Zelda yet either since you can't transfer saves xS
Nintendo is almost becoming like Apple.
Blame everyone else, except themselves and their precious Device!
Do they really expect me to Clear out my entire livingroom and turn off my phone and tablet, just so I can play undocked with the joycons?
Why do the PS4 and XBox One Controllers not have this issue? They also use Bluetooth!
Why don't I have any interference issues with my Bluetooth Wireless PS4 headset?
Seems to me they just put as cheap as possible hardware inside the Switch and now blame the user for not using it correctly. /facepalm
There is a huge difference in quality of Bluetooth chipsets on the market. Seems like Nintendo has cheapskated on that as well.
I really fear for this and that it might blow back in Nintendo's face and ruin the console's future.
For their sake, I hope it's the chipset in the joy-cons and not the console itself that is cause, as it's easier (and cheaper) to do a recall on joy-cons and replace those.
@Jeronan @Reoryn @Monkeyofthefunk This is impossible and most likely you all didnt fully follow the updated instructions.
So, push away your aquarium, remove all metal objects from your place, avoid all kinds of wires and cords and make sure to mark a "Switch Area" three to four feet in which NO another wireless device interfere - ANY whatsoever. Perhaps, buy a huge glas-cage and set it up inside your room, put the switch inside and add motion-detector sensors into your room that go off when anyone gets close to it (3-4 feet).
To boost your left Joycon to nearly 60% strenght, you can also consider buying an industral signal-blocker to elimate all frequences in your room (like they ones they use at the north korean border).
When you want to aim for the stars, then remove your Microwave from your appartment and avoid eating meat on wednesday, that should boost the strenght up to 70% (only when it doesnt rain outside - cause then we are down to 40% again)
Always remember, perhaps put a post-it note on the glas-cage, stay clear of all USB 3.0-compatible devices such as hard drives, thumb drives, LAN adapters, LED candles, Mini-Fridges, Keyboards, Mouses.
Yes the switch has a USB 3.0 port, but please pretend it doesnt.
In most cases it will be enough to move everything to four feet away from the Nintendo Switch console and/or Joy-Con controllers. However, if you continue to experience this issue, please power off the Nintendo Switch console.
I forgot the aquarium! Damnit, newbie error.
Time to build that faraday cage.
@SLIGEACH_EIRE: Sir, you win the internet for a day for that meme image!
@stevenw45: "Is Nintendo really going to tell us to turn off all of our secondary devices so that we can have a good time playing the Nintendo Switch?
well, i am going to go against their advice and find a better fix for this problem in which i already have. for those who understand how wireless technology work may already know how to separate the different wireless signals without distorting them so that they will not even come in contact with the others except for the system(s) they are communicating with."
Sony and Microsoft have had issues with their wireless controllers as well. however, they can only get away with it because they are not Nintendo. and plus they have a lot more money and resources than Nintendo, which allows them to fix certain issues before people can start complaining about it on the internet.
About the same here. I have a big media room and the sofa is about 16ft from the dock. When in the grip no problems at all but when detatched I had issues that were mostly just body obstruction.
This really does not suprise me as even with an extra range sensor bar WiiMote never worked past about 12ft. Ppl making a big deal are silly. They work great on grip at distance, they work great attatched, they work great at close range which is all you need in tabletop (like you could see it from more than a few feet away) and for motion control on your tv just move closer or move the dock closer to you.
BTW the pro controller is incredible and well worth the price. Ppl who never touched it were saying its build quality was below ps4/xb1 and that is total rubish. On day one it is my favorite controller yet made. Build is solid and weight is perferct. They were saying the ones at events had a stiff d-pad but not the one I got at launch d-pad feels like a worn NES pad its the opposite of stiff so maybe that was a late change. Sticks, buttons and triggers and top notch as well and my only issue is the ongoing,since Wavebird ,which is 'why won't N add damned analogue triggers'.
I love this system and hope we do get wiiu pro controller an wiimote as well, hell if they bring GC Vc then support the GC USB adapter as well. It may take time but knowing N we will likely get it at some point.
@stevenw45 Sorry, but that is simply not true. Specially not on this scale!
If you think Sony or Microsoft can get away with it, you are sorely mistaken!
Ironically it's more the other way around and Nintendo can get away with more than the other two.
@QuickSilver88 Thing is, I really don't want to drop £60 on a pro controller that I shouldn't have to. And for me, it doesn't matter if they're docked in the grip, more than a metre or so away from the switch and it just drops out
i was exaggerating... maybe not in the right way. and as you have noticed that i am a fan of Nintendo, not Sony or Microsoft when it comes to gaming.
@stevenw45 I think I'd just like to hear Nintendo admit there's an issue and they're looking into it. MS had quite a lot of bad press with their Xbox controllers and were exchanging them (Never had a problem personally), but even calling Nintendo support, their advice was basically, "Go back to where you bought it and get a new one". The fact it only hits the left controller is the strangest part - points to something being wrong in hardware of firmware - the right one works flawlessly
I have played many hours and tried it from distance too.
Only problem I had was, when I played with joycons outside of the console, put it to sleep mode and then start again with joycons connected. Right one was unable to "wake up" until I pressed SL button on his side (and outside the console). Then it started to work again.
@JaxonH that's great to hear. Glad you're enjoying it.
@Hotfusion heh, good points! I didn't even think about that... Lol
@Reoryn Yup and I am really afraid when getting the Switch monday that I will be unable to play undocked, since I have a large livingroom and our sofa is 5-6 meters away from our TV.
Like others have said. I should not be forced to pay 90 bucks (thats what the pro Controller cost here) to be able to play undocked and in my case I have to buy two, so I can play with my son.
If this ends up being the case and Nintendo refusing to acknowledge the seriousness of this problem, I might end up returning the Switch and sit it out. Maybe they do a silent update on future batches (has been done before).
Ya, I'm a big handheld fan so it's great for someone like me. But I did want to share my overall experience cause I know you're a little skeptical. Some people wait for the games, and if that's the case only time will improve it. Check back in a year, should have a nice little spread by then. But the system itself is great I think (plastic screen aside- thank goodness there's an easy fix for that). The biggest surprise though are how the Joycons feel separate and in the grip. It looks goofy as heck in the grip, but it actually feels pretty good. Pro Controller obviously is best if you want that classic experience but, I'd say the grip does a pretty good job. Personally though, I like em separated. It's a little odd at first but once you get accustomed to it, it's an awesome way to play.
As for these Joycon issues, I'm starting to suspect it's defective batches from the manufacturer. Cause that's not normal. Shouldn't have to avoid wireless devices and not block line of site and all that. Hard to say though. Mine work great and is chock full of wireless devices all around it. Weird that some work and some don't.
Just to add for information:
The official specifications for Bluetooth 4 state a Maximum range of 60 meters!
This is ofcourse unobstructed to achieve that kind of range, but if the joy-cons already start to drop signal beyond 1 meter in the average livingroom! Then clearly something is really wrong here. That is not normal and has nothing to do with Bluetooth limitations.
i have never had an issue with Nintendo support. i only had to call them once.
but didn't Nintendo recently admit to the Joy-Con controllers having issues.
Can't believe Nintendo did same mistake twice in short period of time: first NES Mini too short controller cables and now too short bluetooth range... I don't think people are willing to replace their microwave owens and wlan-routers because Nintendo-Ninjas say so... Wii had is motion issues also, hopefully solution isn't Joy-Con Plus! Zelda U/S is truly 10/10 btw.
Despite the corporate babble my take-away from this is "the day 1 patch solved or at lest substantially reduced the liklihood of the problem, and is the only patch based remedy that should/will be required, so if it still happens it's something else on your end."
No problems for me so far, even with lots of obstructions including metallic ones in the way....I imagine it has to be something at just the wrong angle sapping signal from the antenna.
@steven45 I've never had to call them before, never had a single problem with any other Nintendo product so absolutely no complaints there.
They've not admitted any fault with the Joy-Cons yet though, they just put up a page for people that might be having connection issues. Frankly though, I think the suggestions have generated more laughs than solutions.
@Nestalgia I literally have a straight view to the switch, about 2 metres at the very most, and virtually no signal. There's definitely something not right there. If neither controller worked quite right, I might think it was something here, but the fact that the right controller works flawlessly does make me think there's something iffy somewhere.
@JaxonH I'm having a similar experience where everything just works fine. Must really suck for those having issues. So, these tips verifiably help some people which is good, but I still suspect some further issue. I mean, there was a moment where my spidey-senses went up when one of my kids thought something wasn't working quite right but then it was over before anyone could further explore it and no hitches since. (Been playing SnipperClips for hours with no issues)
I might try the separated JoyCon on Zelda tomorrow, I always played that way on the Wii games that supported it and enjoy the comfort for extended play. However, I immediately loved the fit of the Pro Controller and it sort of ruined me for the tiny controllers (I have pretty big hands!), but when I play SnipperClips and Bomberman (heh, we even played that co-op in the auditorium waiting for my daughter to perform) I completely forget I'm holding such a dinky device.
Almost didn't buy the Pro controller, but my second set of JoyCon is delayed a few days and the Pro was on a shelf in front of me. What could I do? (Incidentally, it was no fun seeing the color JoyCon that I was waiting to ship on shelves as well!)
I hear ya. I tried the Pro but, went straight back to Joycons. It's the best way I've ever played... love it. Even in the grip, they just feel so good. Got the grey with the system but a mismatch pair as spare which I'm using (keep the grey attached at all times so it's just pick up and go). Love the colors. So fun and playful.
I really do love this system. It's by far the best system Nintendo has ever made. I'm gonna be stuck like glue to this thing.
Ya it sounds to me like maybe a glitch where the system puts the Joycons in a super low power state for Bluetooth as if they're connected to the Switch (cause that's how they communicate even when attached), even though they're disconnected. Maybe rebooting while connected then testing, then rebooting while disconnected and testing could help isolate how it happens, assuming that's the case. If so that's an easy fix people could try.
This troubleshoot guide is pathetic. Who the hell in 2017 does not have anything else wireless within distance of the dock or joycons?
Since you have to be within 1 meter for it to function they might as well have wired it. Actually that might even mean you'd get to sit farther from your 60" widescreen.
It's a MAJOR design flaw which is beyond belief. No software update will ever fix this.
I played on the Switch for about 5 hours at my bros. house the other day and never had a single issue with, so I suspect it may be a case of many of these review sites just having really convoluted setups around their TVs, probably for capturing footage and stuff, that might be causing the issue. It certainly doesn't seem to be some kind of inherent hardware issue. I mean, I tried covering the Joy-Con entirely with my hands, holding it down by the sides of my legs, behinds my back, and it appeared to work perfectly fine all the time.
@impurekind It's not just review sites having issues you know. I've got a reasonable amount of gear, but nothing out of the ordinary. PS4, XBOne, Amp and speakers - That's it, don't even have a router or anything near by and all the gear is wired ethernet not wireless. If it was down to equipment nearby, why would the right controller work perfectly while the left one just disconnects?
@Reoryn Well, the right controller is the only one with that weird IR camera and NFC sensor, which maybe adds some weird kind of extra way to subtly sense the controller, but I really couldn't say. All I know is it appeared to work flawlessly at my bros. for the hours that I played on it. And he runs a small studio where he records YouTube game videos and stuff, so he even has plenty if crap setup around the TV. I don't know why some other people are having such issues. If it's only really happening on the coloured Joy-Cons, as someone suggested above, maybe it has something to do with the dye they've used to give the controllers their colour. My brother just has standard grey. Someone else above also mentioned smartwatches possibly causing interference, which could be worth looking into, because I saw the GameXplain video with him testing the Joy-Con and he def wears a big smartwatch on his left hand.
@impurekind Unfortunately, mine is a grey one. I even popped out and bought a second left Joy-con to see if it was a controller issue, and although marginally better, it was still unusable over about a metre and a half away. Really odd, glad it's only a minority having these issues, enough of a minority to make it noticeable though. Now just gotta sit looking sadly at it all re-boxed until GAME get another unit in for me to exchange it, last ditch attempt .
PS. I honestly feel that anyone shelling out 70 bucks on a Pro controller is a bit daft. The grip with Joy-cons in it is about as comfortable as any other modern controller to hold and use, and it comes in the frikin' box for free! Spending 70 bucks for the absolute tiniest differences, to about two things, is just absurd imo, unless you ACTUALL ARE a Pro--and that's not the case with the VAST majority of people shelling out for this thing. Once we get past the hardcore launch, I don't see many people finding any reason to waste their money on a Pro controller. I was genuinely impressed with how comfy the grip was; it's certainly leagues beyond Wii U's "Pro" controller for me--so "Pro" is certainly relative.
@Reoryn The fact there's apparently a problem with every Joy/Con you have, but zero problems with my brothers, tells me it must surely be something to do with your setup ultimately. I mean, let's imagine: If you keep buying new Joy-Cons and they don't work, and my bro keeps buying Joy-Cons and they do work, I'd have to guess it's not just because you're really unlucky and he's really lucky. It's possibly specific batches in specific regions, but I expect it's more to do with something in your house and in your particular setup causing the issue. Now, I'm not saying you're to blame for that or that Nintendo shouldn't have used better Bluetooth tech, if it's cheaped-out a little here an went for a budget option in the Joy-Cons, but it seems like there's a chance they do work as long as the conditions are generally reasonable-ish. It may be an hassle but just trying moving crap around a bit around you TV, move some stuff away, turn some stuff off, take off your smartwatch if you're wearing one, and see if it's actually a genuine defective Joy-Con issue or simply a setup issue--not that it's not a pain in the *ss if you have to faff around that much to get then to work. But, if you can at least get them to work it does change how I would look at the problem at least.
@impurekind Oh I don't doubt there's something here that's impacting the issue - Thing is, there's a slightly stubborn part of me that thinks "Well, I'm not shelling out £300+ on a console that has issues just because I have it near some other tech." If both controllers had the issue, I'd be more resigned to it, but it's the glaring difference between the two that makes it frustrating.
The whole AV centre is all wired in, cable tied etc so moving it out isn't really an option, though I've already tried turning off what I can. I could try using it in another room in table stand mode, but again, that little stubborn part of me thinks that if I can't use it where I want to, I'm never going to be happy with it I'm pragmatic, if a replacement works, then it's something in the console that's a bit funky. If it doesn't, well, something here is causing issues, and I'll just return the Switch and re-buy it once Nintendo has resolved the issue, maybe in second gen controllers or something. Whatever will be
@Reoryn I agree with you: For 300 squid this really shouldn't be a thing you have to deal with. But, it kinda just sounds a bit like modern Nintendo to me; everything it's doing has been getting just a little bit less polished with each generation imo. Its hardware used to be basically flawless and indestructible. And, while it still has pretty high standards, I feel like it's dropped them a wee bit since the likes of the Wii era in certain areas. I feel your pain though.
@Aneira no profanity please... -.-
2 Switch consoles, 2 sets of grey Joy-Con and 2 sets of neon Joy-Con. We have both no problems. With and without Grip.
No problems at all. Mine are grey.
@impurekind So, GAME came through for me today and got me a new unit (no idea where they got it from). Wasn't holding out much hope but, guess what? Works Perfectly! Can only assume there must be an issue with a certain batch of Switch units
Time to Unwrap Zelda!
@Reoryn Hmmm, that's interesting. If it's just a batch then hopefully Nintendo addresses the problem in the near future.
I'm using my switch in my prime spot.... about 4m away as I'm lucky enough to have a projector/screen setup. It happens to also be the corner of the lounge where my phone comes in, so check - wireless router + wireless phone, then add in the hdmi streamer to the projector (that btw killed the wii u in that room as the screen transmitted on the same wave length and I couldn't alter either frequency....)
First 25mins Zelda was awesome then multiple complete L drop outs... and lots of no response / keep running off cliffs.... sigh
Shame as was really enjoying it till then!
Reading a couple of other posts... I do have an iPhone and iwatch on Bluetooth... which I wear on my left wrist... maybe will kill those Bluetooth connections now I know
I encountered with the issue in the left Joy-Con with the Grip attached. It was because I put the dock behind thea TV, and sat too far away from the console.
When I moved the console to the front, the issue didn't come back.
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