It amazes me that professional media sites can get it so wrong, Nintendo have yesterday announced that they will replace any broken wrist straps free of charge but should not be considered a product recall (when a company asks specifically for people to return the product). Here's a except from the Nintendo UK press release:

"Nintendo is not recalling any of the Wii wrist straps for its motion sensitive Wii Remote. There is no problem with the existing wrist strap as long as the Wii Remote is used sensibly and properly in accordance with the guidelines provided by Nintendo. All parts of the wrist strap have passed product testing and quality control."

However, Nintendo have "upgraded" the strap to a new thicker version on all new controllers, apparently this is just to improve the strength. Using the controller correctly means it would never break in the first place. They've also issued some new guidelines, reiterating the fact that you need to "hold on" to the Wiimote at all times. Duh.

Interestingly Nintendo have also described a few changes that they'll make to the Wii software over the next few weeks:

  • Send electronic messages to Internet-connected Wii systems to highlight key Wii safety points.
  • Update the Wii operations manual and the manual for Wii Sports with additional wrist strap cautions and specific game advice.
  • Update on-screen wrist strap advisories to include additional messaging.

If you've had a problem with your Wiimote strap, here's the contact info:

"Consumers who break their wrist straps through excess usage or who are worried about their wrist strap should contact their nearest Nintendo Service Center voluntary exchange programme has been provided where consumers can replace wrist straps free of charge upon request."

Email: [email protected]

Wii Wrist Strap,
Nintendo Service Centre,
CoDEStorm House
Walton Road

Telephone: 0870 60 60 247 (Calls are charged at the National Rate to the caller)

Don't blame Nintendo for this one User error.