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Topic: Wired controllers won’t work

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FatherHam

Hello!

So this is a very specific problem that I haven’t found any information on anywhere (partially because searching with this level of specificity is practically impossible).
Wired controllers, Magic-ns adapter, GameCube controller adapters won’t work with my switch.

The dock will charge controllers from all usb ports, but controllers cannot connect to the switch from any of them. I used a different dock and nothing, so the problem seems to be from the switch itself...

Has anyone else had anything similar to this??

I’ve tried re-formatting (initiating) my switch, turning off switch then plugging in controller then turning it on, obviously using the change grip/order screen, turning off switch and letting the dock turn it back on to reset the usb ports etc.
Nothing works at all.

Any help would be appreciated, thanks!

FatherHam

WoomyNNYes

@FatherHam I've been here a while and not heard of this issue. Nintendo support has a page that sounds relevant. If you're still stuck, try contacting Nintendo Support. It's pretty easy to get someone on the phone. They also have chat messenger. I've used Nintendo Support several times in the past few years and had surprisingly positive experience.

https://en-americas-support.nintendo.com/app/contact

USB Ports Not Working On Nintendo Switch Dock
https://en-americas-support.nintendo.com/app/answers/detail/a...

Edited on by WoomyNNYes

Extreme bicycle rider (<=click for great video<3)
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FatherHam

@WoomyNNYes yeah, I contacted them and got a little frustrated. I have confirmed It’s not my dock (tried three different ones that all work fine with other switches) that’s the problem but they seem to misunderstand that.
It ends up with them forcing me to go through troubleshooting techniques I’ve already gone through many times.
I don’t blame them, it’s an odd problem.
I guess I might just be out of luck 🤷🏻‍♂️
Not the worst problem by far, just annoying.

FatherHam

SwitchForce

AFAIK wired controllers aren't from Nintendo and any problem would be best contact their support or support site to see about the problem.

SwitchForce

WoomyNNYes

@FatherHam Yeah, sorry to hear. I could see Nintendo, or the store you purchased from, allowing a console return for that issue. However, the caveat is, you need to have both your old console & a new one to transfer your data/games; I say this in case you have one of the few games that doesn't have cloud save back up support.

Here's the list of games that don't have Switch Online cloud save support:
https://en-americas-support.nintendo.com/app/answers/detail/a...

To avoid having to send your console to Nintendo for repair, leaving you console-less for weeks, I don't know if there's a way you could buy a new Switch, transfer your stuff to it, then return the old switch for a refund. If you bought from a physical store, some stores may let you do that. For that sort of thing, you should talk to the manager - They are the most likely to say "yes" to that, and want to keep you satisfied.

Nintendo will likely work with you, but they may want you to send in your console, leaving you console-less for weeks. I don't know if there's a way around that (Pre pandemic, Nintendo typically aimed to repair & get your console back to you within 2 weeks, but last month someone here from Australia said covid issues have hindered their capacity to be quick).

Have you confirmed that your controllers work with another Switch?

Edited on by WoomyNNYes

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Jijiya

Apologies for this necro.. I had gotten this issue with wired controllers and found this topic trying to fix my problem. This topic was the most alike my own problem that i could find. I WAS able to fix my problem and so I decided to post a reply here in case others with a similar issue was like me and had a hard time finding information.

What i ended up having to do to fix my problem was to do a factory reset on the switch. I did what Nintendo basically listed as a non destructive reset (this is not entirely non destructive you WILL lose your SD card information, as the system will think the sd card is from another system. For me everything is re-downloadable). You hold down vol up + vol down + power button till console shuts down then turned it back on in the same manner. The system will do its sets up like it did the first time you turned on your system after purchase. After you do all the things and log in you will be brought back to the main view.. Go to the Nintendo store and re-download all of your games, dlcs, and other downloadable content.

Now I am not sure if having a basic paid Nintendo account helps in this process.. but all my games saves appear to be fine.. tho all my games that have non skip-able intros replayed despite having my saves there and still available afterwords. I should probably also mention that most my games are cartos.. so perhaps this also makes a difference.

My Wired controllers now work just fine. My wired controllers are off branded except for a cube controller but that cube controller is plugged in to a nyko usb converter so not sure if that counts as on brand lol.. Anyway I hope that this helps someone with this similar situation.

Jijiya

My Nintendo: Aiya

WoomyNNYes

@Jijiya Veryy interesting. Thanks for sharing. Very interesting.

Well, that's better than having to send the Switch away, I think. Granted redownloading games is a bit of a chore, if you had a big micro sd card. (For any newbs reading, games can be redownloaded over night in sleep mode. In the Redownload tab of eshop, you can run down game list & check all the games you want redownloaded.)

If you did get a new console, you can't transfer the games on the micro sd, as I discovered while transferring to an OLED last month. I don't know if the Switch has always been like that. (3DS allowed copying nintendo folder from pc to reformatted cards). The new OLED would only accept screenshots & clips to be pasted back to the card (the Album folder, which I pasted from pc after reformatting the card). If games are in the Nintendo folder, the OLED just wanted to reformat the card again.

Edited on by WoomyNNYes

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JaxonH

You have to first enable wired controller communications in Settings before you can use a controller wired.

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Jijiya

JaxonH wrote:

You have to first enable wired controller communications in Settings before you can use a controller wired.

Yes while this might work typically this does not work in this situation.. or at least did not work for me. I tried everything that i could find. Fliped off the wired controller settings, reset, flipped it back on. Didn't work. I reset the Switch countless times, changed cords, changed controllers.. The ports worked but the switch wasn't taking notice to said ports. What i posted is what I decided to try as i figured something might have borked during an update or something at some point.

I think Nintendo should look in to a timeshift feature for the switch seeing how something like this can happen. Timeshift is a imaging software for linux that basically takes an image of everything on the machine at a particular point in time. This way the machine can go back to a previous state when the machine worked proper. This could prevent losing so much information reducing any download times.. and potentially prevent a complete wipe of an SD card. Just an idea.

Edited on by Jijiya

Jijiya

My Nintendo: Aiya

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