Considering the Switch has sold nearly 80 million units, it's not a stretch to believe some players aren't making full use of it. If you're not so acquainted with modern gaming, Nintendo has now launched a new service designed to make your life easier.
Calling this the "Nintendo Switch Concierge" program – currently only available in North America – it offers one-on-one video meetings virtually with a Nintendo representative. Best of all, it's entirely free, and sessions are allocated on a first-come, first-served basis.
At the moment, Nintendo is offering six 30 minute sessions and you can book time slots in advance. These cover:
- Customization
- Games (Getting Started)
- Games (What to Play Next)
- Nintendo Account
- Nintendo Switch 101
- Security and Privacy
Given Nintendo's recent statements about pushing console sales, this seems like a new step in that initiative by word of mouth, offering clear assistance to new customers. Switch Concierge is only running until February 22nd but, if successful, we wouldn't be surprised to see it extended.
Would you recommend this to any new Switch owners? Let us know in the comments
[source gonintendo.com]
Comments 28
While no one on this site needs such a service, I think it is cool that Nintendo offers it.
3 hours in total to learn how to use something that takes a normal user about 30 seconds to figure out?
Actually I think this is awesome for people like a friend's Grandma who's 80+ and a bit of a videogame addict.
"Customization"
Americans, ask them why we don't have themes and folders on the Switch and request they implement them!
I mean its nice that its there. its the thought that counts.
I'm surprised "Security and Privacy" is in there. Great for people who are having second thoughts. Especially the google analytics feature in the app. Might as well ask everything about it.
This sounds like my worst nightmare in so many ways, who thought this was a good idea?
It's a weird looking frisbee right? You're supposed to use it to have a catch with friends right?
See, I don't need any fancy concierge.
Customisation: white or black theme. The end
Would love to have that job!! Very cool.
This is more like an insult than actual help, do they really believe that people don’t know how to use the most basic console that doesn’t even offer voice chat and other features
Weird. Just make a 6-part series of YouTube videos for the whole world to enjoy 🤷🏼♂️
I'm clueless about what's happening this year. Where the heck is Ninty direct.
It's getting frustrating that we ain't getting some news from Nintendo.
..........just don’t ask about Bayonetta 3
@AJDarkstar
Never minding that some of us 'older folks' have been gaming since Pong.
@Abes3 : Now I'm curious as to how Nintendo managed to pad THAT out for 30 minutes. 💀
Finally! At last I can discover why my JoyCon drift's!
Concierge service? Now do I comment on the concierge service or do I list my gripes with the Switch that have absolutely nothing to do with the article...decisions decisions...
I can see the value in this. Not everyone has a good grasp on technology and this service clearly isn't targeted toward players on this site or who go on forums/Twitter/YouTube/etc. I regularly do tech support for my mom and several coworkers, and I can say with 100% certainty that they'd benefit from this kind of service if they ever had any desire to play a video game.
This really sweet of Nintendo. I hope it helps alot of people.
This is cool, hopefully it cuts down on the calls to tech support.
Lesson 7-How to send your joy cons back for servicing!
@GKO900 I don't want voice chat. I have discord with friends and i' m to antisocial to talk to randoms
I think videos are good enough but that's nice of Nintendo to offer such a service. It would definitely be useful for people who are probably new to gaming, like a parent who bought a child a Switch and wants to play it with them, or anyone that has a hard time learning about technology. My grandmother has a TV remote with a voice search function and she struggles with it. "Hello? Can you hear me? I'd like to watch a John Wayne movie. Hello?" It's funny and sad to watch.
@OnlyItsMeReid So just because you don’t like voice chat the system shouldn’t have voice chat even if millions others would like the feature and not deal with another device for a simple feature which is a feature that if you don’t like it you just can ignore, makes sense
@superderper Sad but true lol
Ha... No section called "how to repair your faulty joy-con stick" or "cracks in your vent and in the Nintendo switch case plastic? No concern here"
@superduper really just pulled a "I'm not like other girls"
@GKO900 I agree, it seems at least really dumb and unnecessary, if not really insulting almost I would say. Laughable for sure.
"FULL USE of it"? LOL
Somebody should call them and ask them to explain how can you put your jpg files in the album of the console without modding it in any way. LOL
Believe me, it is absolutely possible, but I don't think that they are going to explain that LOL.
"FULL USE", LOL.
Tap here to load 28 comments
Leave A Comment
Hold on there, you need to login to post a comment...