As part of today's Very Important Video Game News Coverage™, we present to you one of the best stories we've seen relating to Nintendo's support department.
Now, this story isn't so wonderful because Nintendo did a particularly excellent job repairing or replacing a dodgy Joy-Con, but because one employee has supposedly gone out of their way to fulfil a truly brilliant request.
Reddit user hprumbbor has won over the hearts of the site's Nintendo Switch community with the following post. In it, and in the comments that followed, they mention that they'd sent a set of Joy-Con in for repair after one began to drift and the other had connection issues. Alongside the Joy-Con, hprumbbor requested that Nintendo Support should reply by drawing their favourite animals, because why not?
If the whole situation is to be believed, the Nintendo Support employee absolutely came through. We particularly love the monkey that is in no way, shape or form a monkey.
If you look closely, you'll notice that the Joy-Con issue had also been resolved. Top service all round then, really.
We dread to think how many strange requests the Nintendo Support team will receive for the next few weeks.
Comments 37
Haha that’s so cool, I love the drawings! That was a wonderful lil read.
Thats so cute keep doing it
That octopus looks great xD
I don’t always believe these sorts of stories but the fact that the drawings are on post-it notes makes this legit in my head - exactly the sort of thing an office worker would do to change up their day a little!
Haha, I see what you did there
"Video Game News Coverage™" indeed!
Haha! I had to pay for packaging and postage when Nintendo posted me a helpful leaflet when I asked for help with my day one Joycon.
And 40 quid for the repair which they said I could take or leave!
And they said I had to include a copy of my receipt!
But hey, glad this guy gets extra care.
LOL, that is cute. It reminds me that I need to send my joycons in as well. I'm tying to hold out until my DQ Switch gets here though...
I’m a little confused about the chicken. It looks like there are two identical drawings of it.
Monkey*
*citation needed
@ALinkttPresent I think its from that fun animal game that you play on switch..
I love the octopus in a tophat. XD Kind of reminds me of a still life I've been working on a sticky note on and off. I've found the doodling helps me refocus through all the mental chaos.
Monkey Gator for Smash, when?
Joke aside, this is just too awesome and a really nice thing they did.
I need amiibos of all of these yesterday!!!
I will be very interested to see if the Switch Lite experiences analog stick issues... surely they found a new source for that part?
The platypus and octopus are cute. Maybe the gator ate the monkey? XD
Haha @ryancraddock you should start a podcast or YouTube channel called Very Important Video Game News Coverage™
@PBandSmelly LOL! Did anyone pledge allegiance to your evil will? Enquiring minds need to know.
After reading the comment section of the article prior to this, have to give props on the first paragraph, Ryan. Haha
I do this a lot with driver instructions on pizza deliveries... They deliver, but never DELIVER.
Now if we could only get Nintendo to comply with the things that actually matter....
That chicken is my spirit animal
@PBandSmelly Lol! That is priceless!
@ralphdibny I'm practically doing that already with all these NL 'Random' articles 😉
Hopefully people enjoy the odd bit of humour mixed in with the more important stuff?
That Little Prince like reference is just cool (o:
@ryancraddock I definitely enjoy the fluff pieces as much as the important stuff. Don't get disheartened!
I remember getting my SNES repaired late in its life, they stuck a Nintendo Ultra 64 as well as a Yoshida island sticker on the package, when I paid for it to be fixed I asked in the letter with my payment if they could send me some stickers, they gave me loads of them, I didn’t think support would still do favours like this, wish I asked when I had my joy con fixed now lol
Haha, I literally just saw this thread on Reddit before it was posted here. As they say: there's no such thing as coincidence...
Now that is real customer support, love it!
(My headcanon)
Nintendo support supervisor: "Smith! Why are you drawing animals on the job!"
Support dude Smith: Sir, it was a direct request from the customer sir!
Supervisor: What? Well, I suppose I must help you then!
By the end of shift half a dozen workers have thrown their own pictures in.
@ryancraddock This kind of thing is important for variety and to "take away the pressure" of so many releases and serious issues
This made my night sweeter hearing about this! Thanks Nintendo Life
@Tulio517 If that picture is a Monkey, then your are referring to a Sheep.
If Nintendo employees reply in this way, Nintendo must be an excellent place to work! Very cool.
Not bad drawings
I don't dread thinking of all the crazy requests! I am excited! Even if they don't get fulfilled, it is nice to know at least one request was fulfilled. Good story!
I wish I could draw a monkey this well
Weird but fun.
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