As frustrating as this can be, this article is missing a key point.
I bought a digital game at the eShop on my phone. It was meant to be a gift for my sister. I was expecting to receive an email with a code that I could give her to download onto her Switch, but it automatically started downloading onto mine. I never opened or played the game. I called support and explained and they refunded me in shop credit as a one-time thing. However I still have the game downloaded on my switch because there’s no way for them to allow you to “return” the game (delete it off your console), all they can do is give you a refund. This is why the current policy makes pretty good sense to me.
It could be better, though. If there was a way to download a timed trial of a game BEFORE purchasing and then Nintendo just kept the current return policy, that would make it a lot better for the consumer and also prevent people from ripping off Nintendo/game devs.
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Re: Talking Point: Does Nintendo Have A Refund Problem?
As frustrating as this can be, this article is missing a key point.
I bought a digital game at the eShop on my phone. It was meant to be a gift for my sister. I was expecting to receive an email with a code that I could give her to download onto her Switch, but it automatically started downloading onto mine. I never opened or played the game. I called support and explained and they refunded me in shop credit as a one-time thing. However I still have the game downloaded on my switch because there’s no way for them to allow you to “return” the game (delete it off your console), all they can do is give you a refund. This is why the current policy makes pretty good sense to me.
It could be better, though. If there was a way to download a timed trial of a game BEFORE purchasing and then Nintendo just kept the current return policy, that would make it a lot better for the consumer and also prevent people from ripping off Nintendo/game devs.