Nintendo Store UK stole my money - Help & Troubleshooting Forum

axemc · 2022-12-13T16:36:16+00:00

I pre-ordered Bayonetta 3 Trinity Masquerade Edition from Nintendo Store UK. Royal Mail said they delivered it, when they didn't. I rang Nintendo Store UK and they investigated the matter - the item was returned to them (confirmed by their staff). However, it's been well over a month and they haven't refunded my money. Whenever I ring them, they say sorry and they'll flag the issue as important, but all I get is an email saying they're investigating and that I should wait - what is there to investigate if the item is returned and in their hands? It's been so long now and whenever I ring them, the same thing happens over and over like Groundhog Day. I'm really frustrated and have pumped so much money into the company for decades. This is the worst customer service ever and my customer loyalty obviously means nothing to them. I don't know what to do.

Topic: Nintendo Store UK stole my money

Posts 41 to 41 of 41

41
Softoliveman
Thu 3rd Sep 2026

@gcunit thanks! I actually got one from Argos a few weeks back because Nintendo never even dispatched it.

Yeah I'm definitely going to avoid buying stuff from there at all costs.

Softoliveman

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