Switch Bloodstained
Image: Nintendo Life

The UK arm of retail giant Amazon has been forced to apologise to a selection of its customers after they were sent seemingly random items instead of the Switch consoles they had purchased during Black Friday week.

Around a dozen customers have complained directly to Amazon via its Twitter account, which has stated that it is launching an investigation into why buyers were sent items unrelated to their original purchase.

However, some of those same customers are now angry that they will have to pay full price for the console as refunds take a while to process and the Black Friday reductions have since passed.

Some of the items sent out included a copy of David Walliams' latest book, a laptop fan cooler, a pack of AA Duracell batteries and a box of washing powder, a ream of paper, a microphone and a tambourine, a shaver and electric toothbrush, a Remington facial hair trimmer, Lego, bedsheets, and bottle of "photopolymer resin".

One customer was sent a box of dog food and washing up liquid, and, upon swiftly returning the item, was then sent a packet of air freshener as a replacement. Last time we checked, Zelda: Breath of the Wild isn't compatible with air freshener.

It would appear that this issue has been present since before Black Friday; in October, another Amazon customer reported that they had been sent a pack of condoms after ordering a Nintendo Switch.

Amazon has issued the following statement:

We're really sorry about that and are investigating exactly what's happened. We're reaching out to every customer who's had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.

Are you one of the people who has been impacted by this goof? Let us know with a comment.

[source mirror.co.uk]