Starlink: Battle For Atlas Starter Packages In The US Are Missing Game Cards And Cases

Oh, this will be good. I can't wait to see how they try to fix this.

Seriously though, how does that even happen?

Edit
It's really weird reading these articles. Then coming back to see you change a few words here and there. Not complaining, just kinda cool seeing you update stuff.

Hope the issue’s resolved by Christmas time, when I plan to get the game.

This is really strange. It almost feels like Ubisoft wanted to ensure that every kit came with the expensive toys, but didn't care about the actual game as much.

An another way to give publicity for their game. It's was planned.

Shipping games is hard.

Yikes.

@0muros Publicity, sure, but this doesn't sound like good publicity to me...

Mine had the game in there thankfully

i did preorder from best buy but i ended up getting the digital version, it was less expensive than physical but i got more content

This makes me want to rush to Best Buy to buy it. I want a digital copy of the game but the physical toy

Literally just buying toys with this one, game not included.

Having seen the pilot models in my local supermarket, digital defo best way to go. The figures look way too snapable lol

So that explains the day one download!

Must’ve been a specific lot or batch if it’s only affected Best Buy so far. It’s just more weird that it’s disc and cartridges. Those are different physical toy sets.
It happens.

Funny coincidence that this is tied to Best Buy. Only once did I order a game from Best Buy, which would be shipped to my house. After the employee ran my card, he said, "Hopefully it actually has the game in it when it arrives." I was like, "What?!" He flat out told me that games shipped from Best Buy don't aways have the game cards in the cases.

Someone posted on here the other day, either under an article or on the forum that they were missing a game card. Hopefully they'll read this article and see that they were not the only one.

@TheFox Its only an issue with this game. My guess is the batch BB got missed the game card step.

@Not_Soos There is no such thing as bad publicity, though.

@sanderev How do you figure that?

My guess is that it has to to with how they handled review copies. All the review copies mailed out to different review sites and YouTubers included the starter pack with the game case and card removed presumably because they were later sent download codes. They must have done this to more shipments than they thought or maybe even mixed up batches and sent them to retailers.

@Not_Soos Simple human psychology. Negative publicity is still publicity.

Simple:
"Did you hear about X did Y?"

• "I didn't know about X at all.. is it interesting?"
  "Yeah, but they did Y!"

You can replace X and Y with almost literally anything.
And there are millions of scenario's you could use here.

Another example, the DLC controversy of games like Battlefront 2 last year. They didn't sell less copies of the game.

Woo good to know. I was going to go to Best Buy.

@Liam_Doolan Yo! Keep up the good work.

Same here in Germany. Missing game or missing parts on the Arwing.

Same here in Germany. Missing game or missing parts on the Arwing.

Same here in Germany. Missing game or missing parts on the Arwing.

@sanderev I know that's the saying, but there definitely is. That's why there are PR departments who's entire job is to ensure publicity remains good and quell or spin any bad publicity.

Look at Kotaku's exposure of Riot for a recent example. Or more close to home, the WiiU.

I held off on this due to financial reasons. I guess that's a good thing.

A guy I know on a Game Trading Zone had this happen to him. He said that Best Buy is shipping him out a new one.

Yep. I got mine from coolshop which shipped from The Netherlands. Arrived yesterday. I essentially paid £50 for a rally cool Arwing toy. And a poster

I mentioned this happening to me on Monday. Everyone thought I was nuts.

This is also happening with Australian version of the game too my brother picked up a copy today for the Switch and had no case + cartridge within it just the toy.

That's hilarious. I pre-ordered my Switch starter pack through Best Buy Canada. Luckily it looks like Canadians weren't affected. Oh America.....so much for "winning."

This happened to me. I ordered from BestBuy.com and there was no game in the box. I actually didn't even realize at first because I was playing with the Arwing. I called bestbuy customer support and they are shipping me a whole new starter set. They were really easy going about it.

This happened to me and Best Buy was no help at all. Ubisoft hooked up me up big time thank you so much again.

On the ball as always, NL. We've been talking about this in the Starlink thread for days. But apparently you get your news from Polygon rather than your own forums.....

Glad at least Polygon got a statement from Ubi though.... I apparently did the right thing not sitting on hold for Best Buy for hours since they don't let you email them, and just contacted Ubi yesterday. No idea when I'll get a reply....I sent it to their "Ubi Store" support since nothing else seemed related to retail products from retailers. Hopefully it'll get to the right party at some point.

I got mine from Amazon, and the cart was there.

Luckily.

Also happened to me. No physical game with my pre-order from Best buy. I returned in store and unwittingly picked up a starter kit that had a missing blue booster on the Arwing. So for a game I had pre-ordered to have mailed out for convenience, I wound up having to go to the store.. Twice.

Not me I got my BB Switch and PS4 both complete. And the PS4 was on the day order. So I think this was a overzealous packing shipment time or just plain bad packaging.

The Digital Deluxe edition is still way better than the physical for a few bucks more because you get so many more pilots, ships, and weapons. Today the game kept crashing, though, so I'm going to leave it alone for a little while.

I'm glad its not just me, I thought somebody stole my game. Still sucks tho that I now have to drive a half hour to my nearest BB to exchange it since that defeats the purpose of having it shipped.

@Zorox88 @DefHalan Zorox I'm with you. I was going to buy this from Amazon, but I think I may stop at Best Buy after work Monday because I'd rather have a digital copy of the game.
DefHalan, when you called Ubisoft you say they hooked you up. Did they offer you a digital copy? Or physical only?

@leo13 I haven't bought the game yet (finances are a little tight) it was @Zorox88 who said he was hooked up. I am also wondering how they "hooked you up"

I doubt this was an actual mistake. How do you forget something like that? No, seems more likely that they've got a thief somewhere in the supply chain.

@DefHalan They sent me a digital code for the game and offered to send me a physical copy if Best Buy couldn't help. A lot better service then Best Buy were I was literally called a thief for trying to exchange the starter set.

I just ordered 2 on prime now, after the price drop, and both were missing cartridges