Random: Nintendo's SNES-Era Troubleshooting Phone Line Still Works, Troubleshooting Still Given

Is this the guy from the forums who has a faulty P2 port?

Nintendo<3

That's incredible. I wonder if that customer support person just helps with the old consoles. Can't imagine they get too many people calling in for help with their NES or SNES.

Wow, good guy Nintendo.

I just called and got no response so...

I bet she was so excited, the first person to call her in nearly 30 years.

@KJW90 Its a West Coast American Phone Line. They aren't going to be open at 2AM as of the time of this comment, with yours being 10 minutes before mine.
The phone number hasn't changed in the last 25+ years either.

@Knuckles not a very good helpline, one that closes! I'm offended.

"yes hello is this nintendo i have trouble shooting my N sapper" lol.

I called up Apple to fix my Macintosh Classic. They replaced the screen with an iPad.

@Nincompoop Actually that looks amazing lol

In Nintendo we trust.

But what of the space-time continuum?

Course it still works, that same number is still on the back of most Nintendo's first party titles:

Yeah, no surprise there. It's still the active number listed in the current NA consoles. I'm with @PLATINUM7 in thinking that they simply have a troubleshoot manual for all past consoles.

Ummm of course since that's Nintendo contact number lol

@KJW90 lol nice trolling that's Nintendos contact number you call it when closed it tells u to call back during business hours

It's not a surprise that the phone number hasn't changed. It is surprising that they have operators who can and will still support a console that has been around for almost 30 years. I bet Atari doesn't provide that kind of support for the 2600.

You kids and your fancy 1-800 help lines. You’re spoiled I say, the lot of you. Back in my day, we had to write letters with self addressed, stamped envelopes, and wait weeks for a response if we got one at all. And we were better for it. More time to work. And whittle.

I'm not shocked about the phone number working (as noted above, their support number is still alive and well on the back of their games). I'm more surprised that they still have operators to help with their retro consoles!

This truly makes me smile. I just adore Nintendo. I miss the old days of 8 and 16 bit gaming.

I've been working there for 28 years. It was hectic at first, but now I only get one call every couple of weeks, sit back and relax, build pyramids with old Super Nintendo's, and make $98,000 a year.

There is one boy who has been calling me since 98 because his parents were never around and he needed someone to talk with. Now he calls me about once a month to talk.

Wow, now that is good customer service! I doubt the old Sega hotline still works lol.

Good idea on Nintendo's part. I bet it is a publicity thing at this point. Nintendo can point to stories like this to boast about its service. I have heard both good and bad about Nintendo's service for this kind of thing but never had to call them myself. I have called Microsoft and did not enjoy that experience (had to jump throw hoops to make them cancel the auto renewal for Xbox live)

But nothing was as bad as dealing with Comcast's customer service when I had to cancel the cable service at my father's house after he passed away. It took nearly 3 hours! So long that the phone battery died and I had to call back!

As many have said it’s not suprising the number works since it’s the same one printed on stuff today. For me the biggest surprise it that the support line has not been outsourced to India or something.

@Heavyarms55 Comcast has ridiculous customer service. I will never use them again. They tried to bill me $1400 for equipment that I turned in to the Comcast store last time I moved. The denied I turned it in and refused to review the cameras on the location. I had to file a police report to get the police to review the cameras and prove I turned in the equipment.

@Destron Good God that is beyond insane!

That's AMAZING!

Wish I had thought to call it when my SNES quit many, many, many moons ago, I'd probably still have it working today...

That number isn't SNES specific, of course it still works and that they didn't delete their old support manuals is also not surprising.

If you ask for help with your SNES, they route you to a special department which, if you could see them, you'd realize they were still wearing 90's clothing.

Insanely great customer service. Try calling anybody else up for help/support (for FREE!) for a 25 year old product. Good luck...

Do you think they'd troubleshoot a Virtual Boy problem?

Nintendo is the Willy Wonka of the gaming world. I just wish they would give out 5 golden tickets for a tour of their Nintendo factory and select me as the new owner, since I'm so humble!

@NerdyBoutKirby Virtual Boy not included. Not even Nintendo knows what to do with it

I.......don't believe him

What about if you have a problem with your Power Glove not working properly? Everyone already knows how “bad” it worked... but wasn’t that the reason why it was still loved anyway?

@Nintendzoey well that would be Matell, the power glove wasn’t released by Nintendo

@Destron Yes, I know, it was a joke. 😁
Anyway, I am from Australia. Nintendo allowed Mattel to manufacture and distribute the NES systems (research it if you like) to Australia back in the 1980s. My NES system was the “Mattel Version” (it actually says that on the system itself). They are all still officially licensed Nintendo products though. 😀