When the Nintendo Switch launched there were some valid and frivolous complaints around it online - one issue that had a decent amount of credence related to the left Joy-Con controller. In some cases users reported connectivity issues, and naturally the internet broke it down to an exhausting degree.
Nintendo itself responded by saying it was 'fact-finding' on the issue, and just recently an official fix seemed to be done with a simple bit of foam. Now Nintendo of America has issued a statement on the matter, saying that it's not a broader design issue - though some believe it is - but rather a 'manufacturing variation' on a small number of controllers. The full statement to Kotaku is below.
There is no design issue with the Joy-Con controllers, and no widespread proactive repair or replacement effort is underway. A manufacturing variation has resulted in wireless interference with a small number of the left Joy-Con. Moving forward this will not be an issue, as the manufacturing variation has been addressed and corrected at the factory level.
We have determined a simple fix can be made to any affected Joy-Con to improve connectivity.
There are other reasons consumers may be experiencing wireless interference. We are asking
consumers to contact our customer support team so we can help them determine if a repair is necessary. If it is, consumers can send their controller directly to Nintendo for the adjustment, free of charge, with an anticipated quick return of less than a week. Repair timing may vary by region. For help with any hardware or software questions, please visit http://support.nintendo.com.
It'll be interesting to see how this pans out. The problems do seem to vary plenty per user - this writer's had no issues, but knows others that have - and Nintendo of America for its part is offering a free fix (as it should). We like to picture a desk with an enormous box of little foam cubes marked 'Joy-Con fix'.
Have you encountered this connectivity issue with the left Joy-Con, or perhaps you've had yours fixed / replaced? Let us know in the comments.
With thanks to gcunit for the heads up.