@Blitzenexx Of course, people who work on help desks try to be patient and understanding, but depending on the day, personal circumstances and so on, that can be pretty difficult sometimes. And of course, during the day, you may get multiple complaints slapped in your face, or the umpteenth angry customer, and that certainly isn't doing anything to improve the mood. We're all just humans after all.
And although the anger is sometimes understandable, it still creates resistance and/or more unwillingness to go the extra mile for the customer. Which is why I always stay polite, and don't blame the person on the phone for what the company that he or she works for, did wrong. And that creates a positive environment, in which people are far more willing to help you.
Before I was a sales guy, I actually did a year of customer support desk myself, and even in sales, you get the odd angry call every now and then, so I've had my fair share of them, which is why I can relate and why I know what works better, in order to get the desired outcome.
^^This whole thing, dittos everywhere. I’ve never had a problem on a phone that couldn’t be resolved in an amicable manner, simply because I refuse to make a problem a person’s singular fault. I’ve also got some super mean letters back from overdue patient statements, but I’ve drafted pleasant letters with clear answers and mailed them back, payment starts coming in with happy thank you notes. My site clerks on their worst days even know I’m not going to come down on them because we’re all humans doing tons of things at once.
We all just need a big picture moment once in awhile 😁
#MudStrongs
Switch Friend Code: SW-7842-2075-5515 | My Nintendo: HobbitGamr | Nintendo Network ID: HobbitGamr
And although the anger is sometimes understandable, it still creates resistance and/or more unwillingness to go the extra mile for the customer. Which is why I always stay polite, and don't blame the person on the phone for what the company that he or she works for, did wrong. And that creates a positive environment, in which people are far more willing to help you.
This is pretty much my approach, though I try to handle things more by text or email these days (if the option is there) vs. the phone when I can. XD
I've also seen a desk/phone lady get an earful for something that wasn't personally her fault. I was at a dealership for routine car maintenance and an irate middle-aged guy came in complaining about a sensor still being on in his car (allegedly the reason why he'd brought it in to begin with). I can understand being displeased about that, but when you leave someone in tears, I don't really call that "taking care of the problem". Dang did I feel bad for her.
Each time we get a new spammer, my theory is proving to be more and more plausible. There must be some kind of loophole related to tagging a thread with Wii U.
Reading: Too much Watching: Not enough Playing: SMTV
@JackEatsSparrows Indeed we do. And if I do still feel too angry, I just wait a bit, count to ten, go take a walk, or whatever it is that I need to do, to get any semblance of reason back into my brains, so that I'll be able to act in the manner that I would also want others to do towards me. Actually an ancient wisdom, that still holds true, to this very day.
@Blitzenexx Never made anyone cry on the phone, but at one of the call centers that I used to work for, they always hired students and other temp forces in the summer periods, when things got busier than usual, and a lot of them weren't really used to some of the stress that comes with the job, so I did have to help quite a few of them out, by calming them down, listening in/monitoring their conversations and then helping them to resolve things.
I remember a specific case, where there was this female student, and although she wasn't exactly crying, she was pretty close to tears, and was completely lost, so I slipped her a note saying "tell them your manager will come to the phone", took over the conversation, resolved the issue with the angry guy she had on the phone, and even managed to make a new appointment with him, for the client that we were calling for (some IT company, don't remember which one), an appointment that he actually wanted to cancel, due to the conversation going the wrong way with the student...
'The console wars are like boobs: Sony and Microsoft fight over which ones look the nicest and Nintendo's are the most fun to play with.'
It's been 10 years since this masterpiece came out.
This blue eye perceives all things conjoined. The past, the future, and the present. Everything flows and all is connected. This eye is not merely seen reality. It is touching the truth. Open the eye of truth... There is nothing to fear.
@GyroZeppeli Wonder what the Girugamesh guy is doing these days.
This blue eye perceives all things conjoined. The past, the future, and the present. Everything flows and all is connected. This eye is not merely seen reality. It is touching the truth. Open the eye of truth... There is nothing to fear.
Ate some crab today. It had been a really long time since I last had it.
It kinda tastes like nothing. Much more tolerable than shrimp and lobster. Better texture too.
You're entitled to your wrong opinion. I prefer the other two. In fact, if it was easier to get grilled shrimp at some of the restaurants around here (unlike the popcorn shrimp, which is easy to come by), I'd be in danger turning into one!
@ThanosReXXX: I REALLY feel for that student. Nice save!
Currently playing: Layton's Mystery Journey: Katrielle and the Millionaires' Conspiracy (Switch)
I had fish and chips one time. Not sure if it was just that particular one, but I really disliked the tartar sauce. Haven’t given it another chance since.
I like most seafood. Dunno why, I'm just a crazy freak. Shrimp is my fav, but I also like (most) fish, oysters, lobster, and crab to an extent. Unfortunately, the only franchise around here that deals almost exclusively in seafood is a Long John Silver's. Yuck.... There are other options, but they become less if you're trying to avoid breading. I know that fried stuff is easier to store, but still....
So is anyone NOT watching the Super Bowl this evening? I'm hoping to get some coding and cooking in, and then finally complete the Anju & Kafei side quest in MM. I started it once before but was unable to finish it as I couldn't access Ikana at the time.
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