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blueman21

blueman21

United States

Joined:
Tue 10th June, 2014

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blueman21

#1

blueman21 commented on Refurbished Wii U Deluxe Systems Now $200 on N...:

I seriously doubt it was broken in shipment. It comes in the standard packing material they send it in and if there was a good chance that this material would allow a disc drive to break while in shipment they would redesign the package. Second point is that while talking to a tech at Nintendo(he was actually really helpful) he said that he's seen cases of people calling in with this problem and the issue being resolved by updating the firmware. If he has seen this issue being fixed by firmware upgrade then it is confirmed that they will ship out units that do not read discs, if a firmware upgrade fixes issues like this then the hardware obviously wasn't damage in shipping and yet the customer gets a device that cannot read discs. Unfortunately for me the firmware update did nothing and I still have a bricked WiiU.

Furthermore while it does say on their website that they will not refund your money for refurbished units but they are deceptive about how they write it. They start out with "Parts and Accessories, purchased directly from Nintendo, may be exchanged or returned within 30 days after a delivery of your order. Item must be in its original condition, undamaged, and with all parts." If they were truly not trying to trick people into thinking buying a refurb that is non refundable they would say "New parts and Accessories, purchased directly from Nintendo, may be exchanged or returned within 30 days after a delivery of your order. Item must be in its original condition, undamaged, and with all parts." Many people after reading what they wrote in the first line would stop reading. Then they give a contradictory sentence about refurbished parts not being refundable. You have to ask yourself why that is. Why would they not exchange or refund your money for a refurbished unit if they expect the refurb to be of the same quality of a brand new unit?

What I said is true, you put quotes around the contract but really that is essentially what it is. You agree to be at the mercy of Nintendo when you buy a refurbished unit, honestly I would have thought that was ok until I got into the situation I'm in now. IMO they absolutely take advantage of that fact by not being thorough enough when "inspecting" the units they send out and then taking forever to fix it if you happen to have a problem. The only proper inspection IMO is that someone actually boot the machine up and make sure that it can read WiiU disks. It seems though that it's not cost efficient when they know that you can't return the product. From my experience and the Techs other calls with this issue it seems clear that this step doesn't exist in the Nintendo QOS process. Instead they probably have a less thorough automated process where they know they are going to be sending out WiiUs that don't work but the number is at a place they find acceptable for the money they save on not having to inspect it properly.

My situation is completely unacceptable and not what I thought Nintendo was about. Its straight bad customer service and unless you feel lucky after having this experience I would NEVER recommend anyone buy a refurb from Nintendo unless you think it's acceptable to be sent a bad unit and being doubly punished by nintendo for it. First it's a really bummer to receive a defective "refurbished" unit after you've been waiting for it and then second to be told you have to wait 3 weeks to get your unit back when you haven't even been able to use it once yet! I'm so mad, the money you save on a refurb from Nintendo is not worth this aggravation!

blueman21

#2

blueman21 commented on Refurbished Wii U Deluxe Systems Now $200 on N...:

DO NOT BUY REFURBISHED UNITS FROM NINTENDO!

I ordered a refurbished unit and it came with a broken disc drive. If it was truly inspected it would not have been broken out of the box. Further more they absolutely do not treat a refurbished unit the same as a new one. If it's new you can return or exchange the unit if you have a problem, with the refurbished unit they will ONLY allow repair service. I was informed that their repair service would be a 21 day turn around time. That is almost a whole month from the time I ordered the Wiiu from when I would have a working one in my home.

Anyone thinking about buying a refurb, DO NOT DO IT! They basically lock you into a contract where they take your money and you can't get it back. Instead you are at the mercy of their substandard quality control with the original unit they send out and their sub standard repair process that will leave you without a working console for 3 weeks. In my case since the unit was Broken right out of the Box it will be a month from the time I ordered it to the time I "theoretically" would have a working console in my home.