Official Nintendo UK Store Reassures Customers On Day One Switch Deliveries

I just got my game.co.uk dispatch email! Next working day ^_^

Nothing about my zelda limited edition tho , they even tried cancellation at midnight due to payment issue, which was totally wrong as I made sure to have enough as cover everything. Anyone else have this???

Official uk store as well

Just got mine, but next day delivery doesn't always work living in Guernsey.
Also on the site my order still says awaiting dispatch

I just got the confirmation its being dispatched but it says by royal mail and its going to arrive on either the 7th or 8th?!?!?!

I live in Northern Ireland. Somehow I doubt it'll arrive tomorrow but one can only hope!

@Iamcardboard Same - I already got Zelda in the post this morning, so all I need is the console and I'm set!

@the-madprofessor I have since received an email notifying me it is with DPD and I'll have an hour slot when it will be delivered tomorrow. Cantwaitomg! O.O

@Malanta not to worry there they will send you a different email saying that its being sent for next day delivery just got mine after the same email you got so all is good

@Malanta oh and the email might be in your junk folder xD

@Yoojimbo

Ok goodo...never had a release day console before...never had so much stress

My Pro Controller arrived today from the official Nintendo store. Can't use it yet though, as I haven't got the Switch! Amazon say it should arrive tomorrow...

I emailed Nintendo customer service at the begging of Feb asking if delivery was guaranteed for release day, they assured me it was and today they emailed to confirm! Just hope its a early delivery driver!!

Thanks for the late confirmation Nintendo, now I've got two Switches arriving tomorrow...

@S20TEW Oddly, my LE copy of BotW arrived today with the Amiibos I ordered too, from the Official Nintendo Store.
@Tom41 My Pro Controller also arrived today. Like you, I have no Switch to use it on though.

@Yoojimbo

Hope you are right with what you say. Just got the dispatch confirmation email saying 7th - 8th. My stress levels are through the roof! haha!

These reassurances do not really quell my fears, especially with their previous track record. Hilariously, as stated above, all my other Switch Goodies arrived Today.

All Shopto stuff was sent out today relating to the switch apparently, that's consoles and accessories.
I had Bomberman R arrive from Simply Games though and Horizon Zero Dawn for my PS4 from Cex.
It's interesting that with Horizon today and Zelda tomorrow, I will have obtained the two best games of the year

@Iamcardboard I really don't trust Game. They are part of the problem in this country when it comes to games.

@Tom41 have you got a dispatch note from Amazon yet? my status is "awaiting dispatch" I've pressed them for more info and got "its fine"

OH DEAR!!

I too have the "Royal Mail Tracked" est delivery 7-8th March.

I will be screaming from the rooftops if this turns out to be another Mario Kart 8 debacle!

FWIW, Royal Mail Tracked is NOT a guaranteed service, Zelda was sent RM Tracked 48, so I imagine the console is RM Tracked 24 - just check out Royal Mail's own website, RM Tracked 24 is not a guaranteed service.

In any case my earlier email said the console would be sent out for next day delivery by courier - RM is NOT a courier!

My boys are going to be sooooo disappointed if this doesn't show up tomorrow...

I got the same email. Looks like we are all a-go for tomorrow!

Well no problem here. All 50 stock has sold out in the UK,

I really do hope everyone gets there Switch's tomorrow.

I hope the same goes for Nintendo Switch games that have been ordered from their site too. I've ordered the Legend of Zelda limited edition bundle and if it doesn't show up on time I'll have a Switch with no games to play over the weekend.

I've been on an emotional rollercoaster today! I've got the Royal Mail email for the 7th - 8th march 😕

Someone said earlier I should get another one confirming delivery tomorrow but I'm stil on this rollercoaster till I get it!!

Bloody waiting for Zelda has turned me into a wreck! I've definitely lost years off my life today!

@Great_Gonzalez I'm with you, brother. I had one email telling me that tomorrow was a sure thing, then the Royal Mail email came through telling me the 7th-8th. Until I'm holding it in my hands tomorrow I won't be convinced...

Yeah, I got the first email saying it was gonna be delivered next day by courier, then I got the actual email confirming it was dispatched, but with Royal Mail for Tuesday-Wednesday, so... I'm not sure which email to believe.

This wouldn't be so bad if my pro controller and my limited edition Zelda BOTW wasn't right in front of me.

The clarity on this has been awful. I don't know why they couldn't say this upfront?

Their customer service has been very good getting back with the reassuring messages to be fair. But it feels every time I get one of them I then get some email saying something to the contrary. The last being they assured me Switches are going out via courier, next day delivery service. Then I get a dispatch notice and tracking number saying it's Royal Mail standard tracked service, estimating Tues/Weds for delivery.

Oh well not a lot to be done about it, just got to wait until tomorrow and hope.

My Best Buy preorder Switch got delivered a day early!!!! God is real!

I had to get bloody yodel anytime between 8am 8pm damage masters, no news on my limited edition zelda tho

Yup just got the email, will be with you around 7-8 March, once again official Nintendo store is completely useless.

The whole thing is a massive joke! Officially useless Nintendo UK store

@S20TEW Please don't lol. I want a working Switch and mines getting delivered by Yodel too xD

Communication on this from The Official Nintendo UK Store (run by The Hut) has been poor. All emails should have been sent weeks ago. Still not sure whether mine will arrive tomorrow or next week. To be fair, ordered plenty from them before and not had any issues. Fingers crossed for everyone.

I just don't like yodel in the past I've had time issue between 8&8 isn't any help nor is the service , but not all the time, more worried about zelda no change still waiting to dispatch

I got the email from Nintendo saying it'll be sent by next day courier at about 5pm and then at 6.30pm the dispatch email from Nintendo telling me it was sent by Royal Mail Tracked (didn't specify 24 or 48) with an estimated delivery of Tuesday or Wednesday next week. So which is it?

If it's supposed to be next day, it should have been sent by Special Delivery! Or through DPD!

All my other items sent from Nintendo UK by this exact method have arrived the day second day after I got a dispatch notification. I'm worried.

I'm not in Europe, but it's good news. I hope everyone gets their Switch day one. I'll be picking mine up from my south beach GameStop in t minus 7 hours, let everyone's count down begin

All well and good. But I have no idea whether BOTW will be shipped at the same time. I mean, it was ordered at The same time but somehow still awaiting stock pick...

@ROBLOGNICK

exactly the same for me, and the same thoughts.

I'll say this - whether it arrives tomorrow or not, I will definitely NEVER pre-order ANYTHING again from Nintendo UK - they haven't learned AT ALL from the MK8 fiasco - and that was nearly 3 years ago!

It's now 2230 and mines does not show dispatched yet on the Nintendo Store site. Is anyone else having this problem?

@CupidStunt Mine still says Awaiting Dispatch, it's in the same order as the BotW LE too, which also says the same thing. Just been eagerly looking around for answers.

Keep me posted what you find out and I will do the same

I too have the 7-8 estimated date for royal mail after previously receiving one ealier saying it should be with me tomorrow , I've also order the collectors edition of botw which is in the same order I wonder if that has anything to do with it ? also when I go to track royal mail say they don't recognise the number , anyone else have this? hoping everyone gets there's tomorrow

@kelvin9994

I already got my BOTW LE, sent Tuesday RM Tracked 48, arrived today (so on time).

Also, as mentioned, I have the console coming RM Tracked (24 one assumes, but still not a guaranteed next day service).

Disgraceful stuff from Nintendo/Hut group - still hopeful it will actually arrive...

When is Nintendo America going to get an official web store that I can just buy stuff off of, I have been jealous of the Nintendo UK store

Same situation here. Late afternoon I received an initial email regarding the console stating that it would be despatched today ready for next day delivery by courier. Followed 2 hours later by an totally contradictory email stating that it had actually been despatched by Royal Mail tracker with an estimated delivery date of Tuesday/Wednesday.

And am still awaiting Zelda which was ordered separately but on the same day as the console (Jan 13th).

What a shambolic mess. If there are delivery issues tomorrow I hope Nintendo UK think again about allowing the Hut group to run their online store.

@SammiiCake I'm having the exact same problem, it's just stuck on awaiting dispatch and I've refreshed the page loads of times, they sent an email saying they were sending my order out on the 2nd as next day delivery but it's now midnight and I still don't have a dispatch confirmation, really disappointed in Nintendo uk right now as I usually get stuff from them day one.

@BillieBoo Semi glad I'm not the only one, I'm just hoping when I wake up in the morning it'll say it has been dispatched and being delivered. I've just been refreshing the page all day, but nothing. I'm really disappointed in Nintendo Store too, and I want to say I'll likely not order from them again but if they do deals like a free shirt (Despite I couldn't change size when I ordered it and they refused to change the size for me when I explained my situation), I know I'm going to order from there again... Just going to try and avoid it as much as possible in the future though. Now, I just need to try and sleep, which is a difficult job when you can't stop thinking about whether you'll be playing Zelda on the Switch tomorrow!

@SammiiCake I'm still constantly checking my emails for a dispatch confirmation but no luck, I'm also having trouble sleeping right now because I have no idea if it's going to get here or not and I do really want to play zelda botw. Ugh the anxiety through this sucks. I hope you get yours tomorrow as I really sympathise with what your going through, this has to be my worst experience through the Nintendo uk store, I contacted customer support just in case, hopefully they get back to me swiftly and don't send me an automated email like they did a few days ago. Good luck

@BillieBoo Really doubt they'll dispatch it at this time of night, the only thing I can think of is that it has dispatched, just something went wrong so it hasn't told us... I badly want to play Zelda too, still awake now, can't sleep. Although, luckily for me, I ordered the WiiU version too, so I can at least play that tomorrow hopefully, if I don't get the Switch. Fingers crossed customer support won't have a late response and will be able to help you ASAP!! Debating to ring them tomorrow about it, but I'm too fond of talking to people on the phone..

Okay I now ha e a confirmation e-mail. However it's royal mail tracked 24-48, and the tracking reference number they have supplied is incorrect.

Somehow, I was lucky enough to receive the console, Zelda, Joy-Con Charger Grip and Pro Controller yesterday (2/3), all in one package. It was delivered by DPD, with a time slot of around 11:17-12:17 if I remember correctly.

@CupidStunt

I hate to break it to you, but when the Royal Mail tracking page says the number is incorrect that just means that the package hasn't entered their delivery chain yet - i.e. it's still at "Nintendo" (Hut Group really).

You are not going to be getting that today.

@CupidStunt Glad you're on the next step ^^. Mine still says Awaiting but Dispatch... No email yet.

I absolutely won't be getting it today. Just phoned royal mail and they don't have it yet. I took a days holiday from work and I want fully compensated. I will he calling them at 0830. I will let you know how it goes. I was a day one pre order

@CupidStunt Absolutely, do not blame you. I too was a day one pre-order, but luckily my stuff arrived yesterday.

I sure as hell will NOT be ordering ANYTHING from Nintendo directly again, as their ordering, email and general update status of letting the customer know what is happening is 3rd rate. Last week I must have sent at least 5 emails, asking when they were going to take the money, and get the order dispatched, and all I got, on all occasions, was the same automated reply email.

They should not, and must not be allowed to get away with this kind of thing. People have put their faith and trust in them, and invested a lot of money, just to be treated like rubbish.

I wish you all the very best from your phone call, and hope your stuff arrives no later than tomorrow.

@CupidStunt Good luck with your phone call! Tell us how it goes! I got an email about 10 minutes ago saying mine has been dispatched, my friend is trying to convince me that I'll still get it today, that it's already at the nearest DO, but I have no idea what to believe now... Absolutely ridiculous of Nintendo though. Not going to be recommending them to anyone.

So my switch is ready for delivery but loz is still being processed... Looks like I gotta wait until tomorrow to play breath of the wild.

Had an email from Royal Mail saying that Zelda is out for delivery today. Checked and my console pre-ordered on the same day (13th Jan) hasn't even been received by the Royal Mail yet. This is utterly appalling service and I hope that they are called on it.

Royal Mail still haven't received the item according to their tracking system. I've just had a delivery of Breath of the Wild from Royal Mail so assume they don't make multiple deliveries on the same day. They usually don't.

I'm on hold with Nintendo. Am fuming, frankly.

@ROBLOGNICK Let us know how you get on. I am trying the same as in exactly the same situation. I don't understand why they stated that they were shipping for next day delivery yesterday and then we then find out they are using Royal Mail tracked! That email from them detailed in the article is increasingly turning out to be a blatant lie.

@ROBLOGNICK Strange they sent your game out separately. Did you have 2 different tracking numbers then? They have been sending out orders, complete in one package, in a lot of cases.

So glad they reassured us we would receive today. Now if only they could have delivered my package to Royal Mail I might have had a chance! Still on Pre advice.

@akaDv8R I ordered them separately.

@andyn On hold for 30 minutes so far and still waiting.

Mine is at Outward RDC Volumetric Acceptance meaning I'm not even sure if Switch have left Manchester Distribution Center. No updates to tracking since 7PM Yesterday. They should have shipped everything on Wednesday. If I wont get switch Today I will be seriously piid off as I'm going on holiday tonight for two weeks and I have promised to my son he will have it today.

@SammiiCake Just called Nintendo demanding compensation due to all the lies and most likely not receiving the item until Monday. I will keep you posted as to what they say. I took my last annual leave day today. My day is ruined. Every store has sold out.

So a representative for Nintendo UK's phone line told me it will be delivered today despite me telling them Royal Mail's tracking states they haven't received it and that they've already delivered my Breath of the Wild limited edition to me today.

He said Royal Mail's tracking can be slow to update (what's the point of it then?) and that it will depend on the size of packages they are sending. Apparently the box for the Switch is much much larger than the Breath of the Wild limited edition box so they'll come on two separate deliveries according to the guy from Nintendo.

I'm going to call Royal Mail now to see what they say.

Sorry to say that Nintendo are spinning you all a tale! I rang Royal Mail to ask about ours as the tracking reference number can't be found and they said it's not even in the system. No prospect of having it delivered today. He said Nintendo label and batch them ready for collection and that's when they send the dispatch emails. It's still sitting at Nintendo waiting for collection! It's a disgrace when the company making the product can get it to other suppliers so their customers get it on time, but ordering direct from Nintendo will take days. My 12 year old has saved for months to pay for this himself and has been counting down the days on a calendar. He is devastated and I hope Nintendo are proud of their customer service. We will never buy from Nintendo again. Shambles in every way!

I just checked with a legal representative I sometimes use, and he stated. If anyone on here, or any other customer has an email that guaranteed delivery by the 3rd (today), that is a legal and binding contract, which if broken, can be enforced by legal action.

As to if anyone would want to take that kind of action, I cannot say, but I thought I would check it out, and let you fine people know anyway.

I really do feel for everyone who pre ordered, and was PROMISED delivery by launch day, and has yet again, been let down by Nintendo.

@ROBLOGNICK Really appreciate the update. I am still dubious based on previous experience of Royal Mail tracked. Especially when they haven't even received the consoles from the Nintendo Store yet. Be interesting to see what Royal Mail say. Still trying to get through myself.

Just spoken to Royal Mail. The tracking number Nintendo have used for my delivery is Royal Mail Tracked 48 and NOT 24. It has NOT been sent by next day delivery as they had promised and the Royal Mail adviser said I will NOT get this item today.

Back on the phone to Nintendo to call them liars and that I will NEVER use their service again.

This was my fear. I really hope this site and others call Nintendo/Hut Group on this if they have been peddling lies to us.....

@CupidStunt I hope you get the compensation you deserve, or at least a Switch today.
@ROBLOGNICK That's beyond disgusting... I don't think I will use their services again either after this.

My switch just arrived & I was in the same boat as all you guys with the Royal Mail

Just called Royal Mail. Nintendo have sent it with 48 hour delivery. Im going on holiday today for two weeks, wont be able to collect it anytime soon and my son is already devastated. WELL DONE NINTENDO !!!!!!

@PreownedPK who wasn't it sent by in the end?

@PreownedPK As in, yours was dispatched this morning? Or wasn't tracked? Or both?

@Ogbert @SammiiCake - Sent in by Yodel but Royal Mail marking all on the packaging- no tracking,no email just showed up in unmarked van

@PreownedPK ah ok, thanks

@PreownedPK Hello mate. What did your tracking say before it arrived? and what did it say afterwards? Ta

@PreownedPK There's still hope ^_^ Thank you!

@OhBernard - Royal Mail expected 07- 09 march - so happy that was wrong - hope you guys get yours soon

Just been on the phone to Nintendo after being on hold for 40 minutes and was assured it'd be here today, and that Royal mails tracking was slow at updating... just been to Sainsbury's today to get one cause I thought it wouldn't arrive, now don't wanna open the one I have Incase it does :/

@PreownedPK So there is hope still, I'm happy you got yours as soon as you did. Did your tracking number work? Mine says it is not recognised, called up Royal Mail and they don't even have the package with them - Nintendo still assures it will turn up today. Getting kinda anxious over here.

I got through to Nintendo a while ago and they said it was sent via Royal Mail Tracked 24 and that it will be here today. However, I called Royal Mail who told me it was sent via Tracked 48. I'm on hold with Nintendo again to give them a piece of my mind.

My Royal Mail tracking also says they haven't received the parcel. Not particularly happy at all. Who knows it's even via Royal Mail though, apparently on NeoGAF someone had theirs delivered via Hermes of all people despite getting a Royal Mail tracking code. What a mess.

@PreownedPK Yodel? The plot thickens...

@KageMaru

I'm on the same boat. Royal Mail is saying 48, Nintendo is saying 24. I have asked Nintendo if they can contact royal mail directly and give us some kind of clarification. Guy from nintendo said someone will give me a call back shortly.

I've just spoken to Nintendo who say it was dispatched yesterday on next day delivery and have sent me an email to confirm that in writing...they say ignore the "automated" messages and tracking...

@Djshrimper The Royal Mail tracker doesn't work - not recognised

Just spoken to Nintendo again. Was told I will receive the item today. Then when I told him I'd spoken to Royal Mail who told me the item has been sent by Royal Mail Tracked 48 and not a next day service as they had promised, he changed that to "we hope you'll get it today". He's apparently passing my query on "to the relevant team" but I think that's total bollocks. He also said I need to check the tracking info for updates up to 1pm today.

@ROBLOGNICK - My mate just got his but it was delivered by Hermes so guessing It going to be different depending on your area - FYI we both in Greater London

My Royal Mail doesn't usually get here until 11:30, so I'm just anxiously waiting until then... Either way, I hope I get BotW on the WiiU if I don't get it on the Switch today. But will be very disappointed if I don't get it today. The wait should almost be over, I hope.

Spoke to Nintendo again. Told him about Royal Mail saying it was a 48 hour service. He said that Royal Mail told them different. He said he will speak to his manager and call me back. Probably BS but sure what can I do? It's really put a sour note on what should have been an exciting time.

I have just received my Zelda but that was sent by Amazon Royal Mail tracked 24. No sign of Switch from Nintendo UK

@AndrewB Was it in separate orders or the same?

Yeah the tracking Amazon gave me for Zelda which was sent via Royal Mail actually says it was received by my local office and should be delivered today. Royal Mail where I live can deliver at any time though, I've seen them come as late as 3PM.

@ Sammii Cake

I have ordered Zelda from Amazon and Switch directly from Nintendo. Zelda have just arrived which was send with Royal Mail 24 but no sign of switch from Nintendo and apparently Nintendo used same service

I'm also in the same boat, est delivery 7-8th. Royal Mail just delivered my Zelda (sent from GAME), the delivery representative said "If I dont have it then it won't be with you today". My tracking info says "Sales Order Raised" as of 5am this morning. Rather disappointing.

Well Royal Mail came and went. Dropped off my games and a few other things, but no console.....

@Kagemaru where your games separate orders to your console. Mine are all in the same order. Royal Mail has been and gone and I have nothing. Really annoying I've used the Nintendo UK online store so many times and have never had any issues like this 😕

@Bakura1984 I ordered Zelda from Amazon, and Bomberman from thegamecollection since I got better deals from those two sites. But yeah same I hadn't had any problems prior to this. Maybe I should have expected it, it is ran by the hut group and Zavvi always screw things up.

@KageMaru Mate, I feel for you, seriously I do. I would be fuming if I were you.

If you are thinking of contacting Nintendo customer Support (what a joke), the Managers name is Daniel Jackson, if you REALLY want to kick up a fuss.

Surely they can't get away with this! I received an email saying NEXT DAY DELIVERY. I've spoken to royal mail and they said it's 48 hours. I will not be getting the switch today but Nintendo have still taken my money. Really pissed off. Also I will not be here tomorrow to collect. Absolutely fuming. Does anyone know of anyway to approach Nintendo in regards to this shocking service? I've been stuck on the phone waiting for them. I assume there are a few people pissed off like me.

@akaDv8R Thanks.

I'm going to give it some time, but if it gets later in the afternoon with nothing received I'll probably give them a ring. I have work, so I don't really want to be messing around with customer support helplines that can take ages to get through to.

@Nintendoyle As someone who works on the back-end of a different online retailer and has to regularly deal with dispatching, I can, unfortunately, assure you that's complete nonsense.

Royal Mail are in no way the ones that decide how a delivery is processed and delivered. It's up to the company to create the correct special delivery ticket. Instead they ballsed it up by going for a cheaper option and hoping for the best.

Still, better than what I was told on the phone. "We usually send things tracked 48 so they probably just assume that's what it is when they see our company name." That's not how automated systems work. Don't treat me like an idiot for your screw up.

In the end though, gave up, went to the shops and picked one up and for a slightly better deal. Will be returning the one I got from Nintendo whenever it finally arrives.

@OllieRaiden

Yep, that's what I said to him. I also work for an online company who dispatches hundreds of parcels a day. The dispatch team choose either 24 or 48 depending on what the customer has chosen. I think I may do the same as you and go pick it up in a shop. Game apparently have one held for me. I'll be paying to send it back to Nintendo that's for sure.

So, just got my WiiU version of Breath of the Wild, going to play that ASAP now until I get the Switch which I'm still waiting to get! But at least I can quench my thirst for Zelda ^_^

Someones done goofed :S

Received my Switch from Nintendo UK but NOT my copy of Zelda. That will arrive tomorrow apparently (which to Yodel means Monday). So at the moment I have a nice £270 ornament next to the TV.

Also, Nintendo need to stop using Yodel, my Switch arrived with the box crushed on one corner (obviously thrown around at some point) - fortunately the airbags inside had prevented the Switch box and console from damage. Why oh why won't they listen to endless customer complaints and switch couriers to DPD? They look after their parcels, deliver them AND give you a one-hour time email to you on the day of delivery.

I posted this on the forum thread, but here it is again:

"My Switch arrived!!!!!
Get this - Royal Mail TRACKED 48!!!
I cannot believe it arrived.
I also cannot believe Nintendo UK/Hut sent it TRACKED 48.
Never, ever again will I entrust a release day item to these morons."

F-ing jokers - I'm just lucky it arrived I suppose despite the Tracked 48.

One bitten and all that - it surely IS MK8 all over again. 3 years on and no lessons learned.

Again I will say I will NEVER order anything like this direct from Nintendo UK in the future.

@meherenow Least you got it I guess!

Did your tracking from Royal Mail say anything by the way?

@meherenow Congrats on the arrival of your Switch! I'd like to ask, was your package dispatched on the 1st or 2nd of March?

I think we can safely conclude that the Nintendo Store bare faced lied to a lot of people yesterday.

@ThumperUK May I ask who delivered your Switch and did you receive the Royal Mail delivery confirmation saying delivery will be made next Tue-Weds?

@Djshrimper @KageMaru

Mine was dispatched last night

03-MAR-2017 12:00 Delivery Made Notification Automated
03-MAR-2017 12:00 Delivery Made Notification Automated
03-MAR-2017 12:00 DELIVERED - No Signature xxxxxxxxx DO
03-MAR-2017 07:58 Ready for Delivery Notification Automated
03-MAR-2017 07:58 Ready for Delivery Notification Automated
03-MAR-2017 07:52 Ready For Delivery xxxxxxxxx DO
03-MAR-2017 05:08 Sales Order Raised
03-MAR-2017 03:55 Accepted at Inward Mail Centre Glasgow Mail Centre
02-MAR-2017 19:02 Outward RDC Volumetric Acceptance North West RDC
02-MAR-2017 18:54 Pre-advice Received

I suppose the galling thing is that I only changed my Amazon pre-order so as to take advantage of the 2 year warranty from Nintendo (and some Quidco cashback) - I only placed the order on the 15th of Feb!

@meherenow
Ah right. Tracking doesn't say anything useful to me. sigh

Me either. Considering phoning Nintendo and blowing up at them. Probably won't do any good but might make me feel better

Please be aware: If Royal Mail 48 Hour ARE delivering your stuff, if you do not get it today, they only deliver up until 3pm on Saturdays.

Nintendo will still not learn ANYTHING from this debacle

So, it's now 13:45. Mike at Nintendo told me to keep checking Royal Mail tracking up to 1pm. It still says "pre-advice received" and I've still not heard from anyone about where my Switch is. Time to call them again.

@ROBLOGNIK Good Luck. Keep us posted

@ROBLOGNICK

Sorry mate, but the Royal Mail tracking will be completely independent from what the morons at The Hut Group are telling you.

Check my post from above - if yours still says "pre-advice received" then it hasn't even been handed over to Royal Mail yet.

Despicable stuff, I really feel for you guys - MK8 all over again, at least they came good with a DL code by 6pm that time - a delayed console that was supposed to come on release day is something else altogether...

Worst think.. I went to to pick memory card.. And quest what... Switch and zelda ready to buy straight away.. I should to keep my preorder with Amazon. I was thinking best option was to buy it from nintendo. I was think they will never fail their customers.. Why they don't send it on Wednesday to by sure people will recive it right time.. My pro controller waiting for switch(recieved from n store). Holiday at work booked. Wasted every important minute...in my working place for failure like that people loosing jobs.. All ready how many people got bad experience with UK store.. Good service is most important thing.

@Bakura1984
I received the delivery via Yodel and had an email from Nintendo at 7:30 last night saying they were delivering it. I didn't receive an email saying it was coming via Royal Mail, though I understand some people had an auto-email saying delivery was by them. I did receive an email from Nintendo yesterday afternoon saying "We are happy to inform you that your Nintendo Switch console will be dispatched today for Next Day Delivery. High value order items are dispatched via courier for Next Day Delivery as standard, so you can be assured that your order is being shipped to you using the fastest and most secure option available."
...
....so you might get yours today! If you are thinking of phoning Nintendo, I was on hold for 40 mins earlier before getting through.

@meherenow Oh I know, but Nintendo are adamant it's arriving today. They aren't admitting they messed this up and I won't rest until they apologise and admit it.

I would have calmed down if they just said to me "Yes, I'm really sorry, we messed this up and some items went by Royal Mail Tracked 48 when they shouldn't have."

Instead it's "Royal mail are slow at updating their tracking" which is utter rubbish.

@ROBLOGNICK They're either lying to us, or they're so incompetent that they don't know what the other half of the company is doing and are unknowingly telling us false information.

@KageMaru How about all of those?

Got my order just now.
Had an email yesterday from Nintendo saying it would be sent next day delivery but then got another one later on saying it would be delivered by Royal Mail next week by tracked 48 hour delivery. In the end Hermes delivered it.
The parcel has a Royal Mail tracked 48 beneath the Hermes one.

in the same position
got email from Nintendo with Royal Mail tracking code

emailed this morning; heard nothing

mail has been and gone

still heard nothing

has tested the tracking number on as many tracking websites as poss int he off chance
nothing

now been on hold for 27 minutes and counting

the biggest irony: I deliberately ordered from the Nintendo store because I thought it was trustworthy

Just signed up to add my experience:
Preordered my Switch and Zelda LE 6weeks ago. Got the same dispatch email you did stating estimated delivery tue-wed with a Royal Mail tracking no. Called Support immediately after I read this to be told it was an error on an automated email and confirmed it will be next day delivery (friday) and to keep checking the tracking no. on RM website.
Royal Mail tracking still says 'the next scan will appear when we receive this item into our network' at 1pm today. So I contacted Royal Mail, they said the parcel had not been handed over yet, and when it does it will be 48hr delivery. FUMING.
After 40mins on hold, got through to Nintendo (again) and was told any orders dispatched last night were changed from 48hr to Next Day priority delivery. This makes sense, I guess- the reason why my original Tracking No isn't updated and why some people have received Royal Mail tracking nos but delivered from Yodel/Hermes. So he said he was passing on my details to the development team who would liaise with Royal Mail, and I can expect a call back. But I can still expect my order by 6pm tonight. "Fingers Crossed" UGH!

To be fair, they've never let me down like this before. I've always had items on time or early.

It's insulting to be told one thing and that turn out to be an apparent lie.

We've seen some people highlight that their Switch's have been delivered by Hermes or Yodel. So why can't Nintendo tell us if this is going to happen and provide tracking info through Hermes.

Is it an arrangement Royal Mail have with Hermes and Yodel? Or did Nintendo mistakenly issue Royal Mail tracked info for the Switches and then send them by Yodel / Hermes so they have given us the wrong tracking info?

@ROBLOGNICK Yeah I haven't had a problem before. My Ambassador New 3DS, they delivered next day via DPD.

To me it seemed like they ran out of time. They missed the Royal Mail deadline so they passed the others onto a different courier who could still offer next day service. Didn't update the automated system to reflect that.

Its a disgrace, I ordered 3 pre-order items thinking they would be delivered today. One apparently was even dispatched on tuesday. I have got nothing in the post today whatsoever. The tracking number do not seem to update at all either. I contacted royal mail about the tracking and her response was:

''The tracking number you have given me was dispatched yesterday on 48 hour delivery, apparently they have been telling customer that they were dispatched yesterday on 24 hours service but that's not the case unfortunately.''

And heres to think I ordered off them in full confidence they would go through with their launch day delivery promise.

Hope some of you guys have had better luck.

@KageMaru mmm before now I've had only good experience
either on the day
or early

but now.... I'm just so angry (and 45 minutes on hold now)

@KageMaru That sounds very, very likely.

Got through to someone at Nintendo who told me that the tracking information will be wrong, they can't give me correct tracking info but it is being sent by Royal Mail next day.

They also said, it could be delivered around 6pm or slightly before. He then said, I've known the to deliver after 6pm as well. So what that tells me is he hasn't got a clue.

They've essentially lost my Switch because if they can't provide me with tracking information then they've no idea where it is. They know who they gave it to, but aren't telling us who that is, and they did so in such a hurry that they've not recorded tracking information properly so they're praying its delivered and not lost.

Same boat.

Judging by the stories it seems we're promised Royal Mail but getting couriers. I'm hoping for a good ending for us all and it seems a little more hopeful than the situation we all thought we were in but it also seems slapdash and last ditch effort. I'm sure a lot of us will get our consoles but perhaps not all.

I guess we can do nothing but wait. I've received a personal email from Nintendo guaranteeing it today so I know if it doesn't I will b throwing that at them and raising hell since I took a holiday and spent it doing nothing but waiting. Ah well, try to keep us updated guys and I'll do the same

Update from Nintendo, wait till 16:00 for royal mail tracking to update.
Wait till 17:00 for delivery.
If not delivered today will get a massive £14 compensation.
Wait time about 45 minutes, so should really start my next call in a minute!

After all my ranting mine has arrived via courier not Royal Mail. Feel slightly bad after sending my 4th cross email but the whole despatch information process is a total muddle. Seems that the Royal Mail part is just the 1st part of the process and then we lose sight of it until it arrives via a courier.

Got told there was a delay in shipping mine... so it wasn't even shipped until today
so should arrive tomorrow

already prepping a good complaint phone call tomorrow
(after all, had to take a day or so off of work ,then travel all the way back to my parents to receive it, and then so many other websites were cheaper... ugh)

@andyn Great news, glad it's arrived!

@andyn Happy you received it. Gives me hope I still might receive mine!

Cheers guys really hoping the same happens for you and everyone else on this thread.

Just received an email from Nintendo telling me Hermes are delivering not Royal Mail, great arguably the second worst courier company.
Hermes tracking info doesn't tell you anything.
Nintendo Store is a disgrace, absolute shambles.

Still no sign of my Switch, got my Zelda game and still on hold to Nintendo 😠

@noseyuk545 Exactly the same here, Amazon/Royal Mail delivered Zelda just after lunch. Currently on hold for 18 minutes.

No email about it being Hermes here...

@AcridSkull Had To Hang Up After 59 Minutes or I would get charged for the call, 25 minutes and counting again.

I've gave up after 30 mins. If it doesn't come today I'll make a complaint tomorrow

@grexcarolinii I wasn't even told there was delay in mine, they just happily dispatched mine this morning at 8:30am. I'm still hoping I'll get mine today, but looking unlikely, so looks like it's going to be another early morning for me tomorrow.

My friend also got an email that his is being dispatched by Hermes, despite he already has it (???). But nothing has happened for me, no email or anything... Contacted them through email, but probably won't get a reply until it's too late

I belatedly received an email from Nintendo saying the same thing (though had received mine by then):

'Unfortunately there has been a technical error with your tracking details. We can confirm that your console is being delivered on a Hermes Next Day for you today and you can use the below details to track your order.'

I wouldn't loose hope yet.

@andyn Hopefully it does arrive today, but the day is already soured. I've taken the day off work for nothing and I'm going out at 6:30. I'm not going to get to play Zelda until Sunday afternoon now at the earliest.

Anyone have any more updates from nintendo? Cant seem to get through on the phone.

@Joh1121 Nope I phoned up and I'm stuck in the queue.

@KageMaru Same, in the queue for 47mins so far.

Reached the call limit, now have to phone back. A delivery today is looking very unlikely.

Apparently GAME and amazon etc are all having big issues as well.

So I was on hold for an hour and finally got through. Spoke to a really helpful guy who confirmed that my order hadn't been dispatched and therefore won't be arriving today. I might get a dispatch email by 7pm tonight which should mean delivery tomorrow (to my workplace) and if not delivery should be on Monday....which I had booked off work to play...

Bit of a shambles from Nintendo on this one - They're looking in to compensation for me apparently as it's unusual that it's not been dispatched. Joys!

Was queuing on the phone and they have closed phone lines !!! Most pathetic customer service I have ever encountered

Oh my god BS message and saying lines closed till 3pm!

@SammiiCake update: mine also got dispatched at 8:30am, I've tried ringing them but it seems they've closed all of their phone lines for 'training' but I'm guessing they got overwhelmed by complaints, I am so angry, someone needs to kick up a big fuss because Nintendo will just sweep this under the rug.

Closed phone lines due to training until 3pm, even though its 5pm now. Very dissapointing service.

Phone lines are back open now guys, mine is working again

I gave up waiting for Nintendo to sort it. Game in Craigavon held one by for me so I got it from there. The staff there are brilliant. I should have just pre-ordered with them in the first place. Will send the one from Nintendo back to them at their expense.

Well after an hour and half on hold get through to be told it's actually coming via Hermes and they'd emailed me to inform me which they hadn't. Hermes tracking shows no information at all but Nintendo are adamant it will be delivered before 8 today. Went on chat with Hermes who can't track and said to get back onto the retailer who has to chase!!!!

@Nessmissesmum Its terrible that you have to jump through hoops to get an item you paid for and on the date you were promised it.

Keep us updated to 8pm though

Keep the faith! Ours has just arrived - via Hermes not Royal Mail tracked as we were promised - without any warning. Very happy son and very relieved Mum!. Our Hermes courier always comes in the evening and I just wish Nintendo had communicated properly and I wouldn't have spent all day stressed and hoping....

@joh1121 totally agree. I think Nintendo U.K. Store haven't had to deal with a new release like this. The demand for the new 3ds xl would have been much lower. It's more that if this had been looked into on my first call it wouldn't have been so bad, had to make 3 calls in the end! Will keep you posted fingers, toes and legs firmly crossed!

It sounds like I'm in the same situation as most of you on here, I made an account just to post about this issue. Although its reassuring to know I'm not the only one experiencing this issue its also extremely frustrating. After all preorders had sold out locally and Amazon's predicted delivery date was a week or so after launch I emailed the uk Nintendo store asking if I ordered the switch from them would it arrive on March 3rd. They replied saying yes it would but since then I've emailed them twice and heard nothing. I had the same two emails most people seemed to get (one saying it would arrive today and the next saying it would arrive between the 7th and the 8th of March). Still no news I don't even know who is delivering my switch as the Royal Mail reference number doesn't work.....

@jkugler Our tracking number didn't work either (and still doesn't!) and we got the email saying delivery 7-8 March ...don't give up hope (although I almost had!)

@Jkugler I'm in exactly the same boat. Had the same emails, a non-functional Royal Mail Tracking Number with still no sign of who will be delivering or when, and just made an account to join in that discussion.
I will be leaving the place it's due to be delivered to at 7pm so if it isn't here before then, that's today over for me.

@Jkugler probably Hermes from the sound of it! Would say to call Nintendo but you'll be on for some time! They wouldn't even give me the tracking number until I really pushed them

Fingers crossed everyone

Total phone time of over an hour so far, peoples phone bills are going to cost as much as the console lol

@Nessmissesmum do you think it's worth calling them, as in would it actually help speed up the delivery or just keep waiting... I've already been waiting 2 years for Zelda this has felt like such a long day!

@3figures Gz on receiving. Hope you and your son enjoy it

@Joh1121 Haha, same. Been on hold for another 15-20mins since it reopened. Ridiculous.

@Jkugler may be worth contacting them just to clarify as I can see som earlier post stating that theres actually hadn't been sent! With you on that the wait is killing me for BoTW 😫

I think everyone who dosent receive theirs should be entitled to some sort of compensation, or at least eshop credit of some sort.

@3figures was yours dispatched last night or this morning? i hope your son enjoys it

@Joh1121 I hope so! Although it doesn't really make up for the disappointment I really do hope they do something about this..

I guess we all have about 2 hours to receive it today. Not looking good though. I assume all you guys got that email too?

Thank you for pre-ordering your Nintendo Switch console from the Nintendo Official UK Store.

We are happy to inform you that your Nintendo Switch console will be dispatched today for Next Day Delivery.

Hope everyone gets theirs - there's still time. it's been a shambles and stressful day for everyone by the sounds of it. Nintendo have no excuses - good communication would have made a huge difference....

@BillieBoo I have no idea! I got an email at 7pm last night saying it had been dispatched and was due 7-8 March, with tracking number which didn't work! I've heard nothing else since until the Hermes man appeared on my doorstep. Are you still waiting?

@Joh1121 I got that email on the 2nd, and my dispatch email I got at 8.02am. I'm not really in a position to ring them and nag and with no correct tracking number i'm basically stuck looking at the street occasionally.

@Dtb290 Im waiting for a ring on the doorbell. Guess there is still time. Annoying thing is I was expecting the Game today as well. But that didnt arrive either.

Hermes delivered the games I ordered elsewhere. No sign of the console yet though and also tracking number not recognised by Royal Mail. Not happy

@3figures ah okay, mine was dispatched this morning at 8:30 meaning i'll probably get it tomorrow, thanks for the reply, hopefully they stick to their word on the one day delivery, my tracking number doesnt work either but instead my delivery date says 8th-9th March. i am nervously waiting for it, i hope they dont lose it in transit because of no tracking number.

@Joh1121 Yeah mine's all in one order so it's all or nothing for me Mine's being delivered to my workplace so I just have a CCTV view of the street outside where there is still no delivery vans xD

@BillieBoo does it say who is delivering? The Royal Mail ones look like they're coming Hermes but other couriers might have sent the dispatch message once the package was on its way? Hope you get it soon

So it's 17:50 and still no Switch. I'm on the phone to their Customer Service again and I'm going to demand they tell me the tracking info as I'm hanging around work in the hope it's arriving today still.

Pretty much in the same situation to a lot of people on here. Made an account to just post about this issue. Got the same email stating RM and expected delivery 7-8th, tracking number that didn't work. Been following this thread all day. Wished I'd never bothered with Nintendo UK but I stupidly thought they would get their products out on time! Absolute shambles.. I'm hanging on to the slight hope that Hermes may be the courier to deliver and not RM as others have mentioned above. Good luck all still waiting

Nearly up to 40min on hold for a second time.....

And as it's 6pm, they've now closed their lines. Typical that this was the time they told me to wait to.

WOW They've stopped taking calls!! They just told me to email customer support which I have done twice already!

Ditto

Cut off again. Thanks Nintendo.

I just completed a live chat with Hermes, asking if they could tell me if a package was due to be sent to my house without a tracking number. After giving them my name and address, lo and behold they gave me a tracking number!

Unfortunately the tracking number reveals that my Switch is in the Hermes hub and will take 2-3 days to deliver, which is what I was told after asking if there was a chance of it arriving today.

I'm not sure how accurate Hermes tracking is, but looks like I will be Switch-less till tomorrow at the earliest, Tuesday at the latest...

@3figures the only tracking number i have is from royal mail which doesnt work, ive had no other couriers email me either so it could likely be hermes, im hoping anyway. Nintendo should know better by now.

Also trying the myhermes chat, 100 people in the queue.

I'm gonna try and contact Hermes as well.

@Joh1121 wouldn't bother they told me to go back Ron the retailer to chase as myhermes and Hermes are different sections. One thing after another's today

This whole situation has gotten more and more frustrating. I was so excited for today and Nintendo have honestly just completely ruined the whole experience. I really expected better and I do hope they offer some form of compensation.

@Jkugler Same. Honestly I don't think they'll do anything though. The only time they do something is if the press pushes, and I don't think the press has really reported it outside of a small mention on Eurogamer.

@Jkugler Yeah, its like the Hype train just broke down.

@Jkugler I feel exactly the same way, compensation would be the least they could do.

@KageMaru watch the language please...

@Jkugler Honestly I wouldn't have minded that much if it were delivered late as long as I knew about it. We've been completely left in the dark here.

@Joeynator3000 Sorry, it's easy to do it with how much Nintendo Store have truly screwed up the Switch launch for me, and many others. Just really, really frustrated.

Okay so I tried calling again on the off chance it would work and I've just been put on hold! There may be a glimmer of hope left... Although I do really doubt it at this point. Thanks for all the help btw guys you've helped way more than Nintendo today haha

@Jkugler Yeah glad to hear that I'm not the only one with this issue.

Guys i have had this problem, still nothing. I hate this wait
It better come tomorrow

Just finished a live chat with Hermes and they said that they didn't have a delivery to my address. I ordered from Nintendo UK and the courier was supposed to be Royal Mail but the tracking hasn't been working since dispatching, same as most people. Guess I'll have to wait until tomorrow :/

@MajorBen

Completely agree with you. I have just wasted hours of my time sitting in the office waiting for someone to show up with switch. Still in the office and will wait till 8PM. Nintendo should provide us with an update

@JJ1 Could try Yodel, some had theirs dispatched through them.

Seems like I am one of a number that hasn't received their switch today. Got my email saying to expect it today, tracking number not recognised (yet it was dispatched last night) and had no luck with Nintendo via email or phone.
Am just chatting to Royal Mail to see what they can tell me.

Yeah I'm pretty resigned to the fact it's not coming today now. Feel totally deflated lol 😫

@KageMaru Anything's worth a shot at this point, I'll see what I can find out. If this doesn't work I'm stumped.

Crazy how many people this has affected... Still waiting for my Switch too, but nothing as of yet. Tracking still doesn't work too

making a youtube vid on this guys. Ill link it when its live. please share for awareness!!

Just got a little something out of Royal Mail.
Good news- whilst I was chatting to the representative I refreshed my Royal Mail tracking page and it now finds the parcel!
Bad news is it's at their north west RDC and was only accepted at 18:21 this evening!!!
They've got a long way to go to ensure I get it today, lol

@Englishpsycho87 How did you manage to contact RM? Their live chat is disabled for me and they don't accept calls past 6pm on a friday.

@JJ1 i was on their live chat. Just checked and its now showing as unavailable

guys we can all say we arent getting it today, lets face it. We have to hope tomorrow or monday. I am doing a youtube video on this. Please share with fridns and family. I will link it when its up.

Literally watching cartmen freeze himself waiting for wii...so true

Cut off again. Great. Every hour like clockwork.

@MajorBen I accepted that hours ago, I'm just frustrated that we are getting no clear cut answers from anyone at Nintendo. If they would have just said we screwed up and you won't get your console till next week, I would be peeved to say the least, but at least i'd know whats going on

Thank You nintendo store... I supose to cancell it and by in my local argos.. Before lunch I was mailing then and they confirmed me I will get it on lunch or before... Holiday day lost thank You.. Who will take responsibility for that?? How come they was able to send pro controller on time??

My tracking has just starting showing something and it seems at if the status changed to this:

Latest update: We have been notified that your item is being shipped by the retailer; the next scan will appear when we receive this item into our network.

When I look at "Where has my item been?", it says that the status changed to "Pre-advice Received" at 7:02PM today, which basically means that Royal Mail have been told that they're going to receive the item but actually haven't yet, despite the fact I was told that it was dispatched yesterday. Oh Nintendo.

GUYS IV MADE A VIDEO ON THIS! PLEASE SHARE AND MAKE PEOPLE AWARE!!! https://www.youtube.com/watch?v=j7tfjwa_dRk

I don't know how true it is but someone on Eurogamer got compensation - http://www.eurogamer.net/profiles/BabyWuigi/comments/1887888

Mine has just shown up on RM tracking at 19.02. It's not even an update to say they received the parcel, just pre-advice.

Highly disappointing given I got the tracking number about 24 hours ago!

@JJ1 thoughid check my RM even though been told it's coming from hermes now and my RM says the same!! No idea whats he going on

@Nessmissesmum Wow that really is a big mix-up. We'll just have to check the status tomorrow morning and hope for the best.

So no delivery today.

Ordered 5 preorder items for today from 3 different retailers (switch console and accessories). Received 1 lol. The bloody screen protector.

@6581punk Exactly the same for me too, pre-advice received 19:02 on Royal Mail Tracked.

I'm also in the group that now has "Pre-advice received 19:02" on Royal Mail, where before my tracking number was not recognized. Except they claimed it was dispatched 8:02 this morning... soooooo...

It just seems a shame that so many people have made plans for it today where Nintendo could have just said something instead of basically giving us no answers all day. I wonder if Pre-advice at 7pm is even enough to get it tomorrow.

Gonna give up hope tonight then. Good luck tomorrow guys, will be back on to see how everyone got on .

I got we will post next day by courier at 3:40. RM tracking Pre advice last night at 17:47

My Royal Mail tracking has now updated to indicate they've received the the item at their Regional Distribtion Centre. 24 hours after it was "dispatched". Disgraceful.

I had the pre-advice on RM early this morning and it's still like that.

Guys please watch my video and share! Pls!!! https://www.youtube.com/watch?v=j7tfjwa_dRk

Finally got through to Nintendo customer care after a total of 4hrs on/off the phone, was told that my Switch is with Royal mail and it was upgraded to next day delivery but no sign of it, so the guy said I should get it tomorrow. I asked will I be getting any money back, he said I should be getting an email later with information on how much they are willing to give me.

@Jamesrw Yep same. Nintendo don't seem to have put their support line back up either after they cut me for a third time at 7PM.

i contacted RM as their live chat kept going on and off, the tracking number then started to work, it has been stuck on 'Pre-advice Received' all day, this means that Nintendo haven't even sent it out?? this is just getting worse and worse. hopefully it updates tomorrow, good luck all of you.

@BillieBoo My friend got his Switch earlier today despite his tracking still says "Pre-advice Received"... So I don't know what to believe any more. Just hope we all get compensation for this

@ItsRalphie Can't even eat the cartridge lol.

@BillieBoo Back log at the local Royal Mail depot?

I guess it took them by surprise that Nintendo announced the release date of 3rd March two months ago. I guess RM need more notice

Oh well I know that I'm not getting it today. Since Nintendo assured me it was sent next day delivery tomorrow will request my order of Mario Kart to be cancelled and report the Switch as lost since no delivery and RM still showing it is at their North West RDC, making sure up and ready to ring at 08:30.

I want to ask for compensation over this whole poop show but I'm not sure how, I've not gotten through on the phone and they've not answered a single email?? Any advice? How do I phrase it... I feel bad constantly complaining to them because its not the fault of the employees but that doesn't help how infuriating this whole situation is..... also wish I had ordered from Argos now.....

Well I did ask about compensation todya got told it would be £14 if not with me today, going to haggle tomorrow a lot and see if I can at least get a BOTW code for the wii U

I’ve been following this thread with interest all afternoon and felt the need to create an account just to commiserate with you all

I also received the now infamous email yesterday evening with RM tracking number and estimated 7th/8th March delivery date for the console (with no record of the tracking number on the RM website). Then this afternoon I got the email saying due to a technical error, Hermes will be delivering instead (still today). Great! So I thought… After waiting in patiently all evening and frantically checking the Hermes website, I then see a ‘Delivery attempt made’ message at 19:42, but absolutely no sign of a Hermes courier anywhere on my street! Why am I not surprised?

Checking on the RM site I now have the ‘Pre-advice received’ at 19:02, so unfortunately a very similar story to the rest of you and NO SWITCH! Equally none the wiser about when/if I’ll ever receive it or which courier even has it at the moment.

In hindsight, I really should have stuck with Amazon who delivered BOTW early this morning as promised.

My launch day excitement has now all but dissipated, all I’ve got left to try is licking that game cartridge…

Good luck to you all!

I feel cheated, figuratively, and I was going to type a massive metaphorical monologue on how Nintendo are like an ex who gave their love to someone else. But I'm too disappointed to get creative and have a laugh about it. I mean money was used, a lot, we made the effort to preorder ASAP with what should be the most trusted company to order a Nintendo Switch from. And we set aside plans and made our busy lives work around this day. And then there's Youtube notifications just popping up on my phone Nintendo uploaded this, Nintendo uploaded that. Well stop uploading and give us our Switches. I know its separate teams but at the end of a day, a chain is strong as its weakest link. Thanks for reading. Going through these comments made me not feel alone in this situation. Goodluck tomorrow.

I've just caught up with this thread having had the same issues with royal mail delivery and I thought I understood what had happened. Now though have the pre advice 1902 message on RM tracking and not sure whether to expect it tomorrow or Monday or what. They really have screwed up with this one.

Tomorrow I am going to check to see if the RM order has changed if not hearing a lot of people have gotten tracking info through MyHermes online Chat, that opens at 8am and Nintendo lines open 08:30.

UPDATE: Just did one last check on Royal Mail (I wasn't even sure if they would be delivering my order) and finally they recognised my tracking number. But all it says is-
Latest update: We have been notified that your item is being shipped by the retailer; the next scan will appear when we receive this item into our network.

What does this mean? I'm worried I won't even get the switch tomorrow now...

@Jkugler It means that Nintendo has registered the tracking Number with RM, the next email should be that it has arrived at the RM North West RDC.
To whether you get it tomorrow or not is going to depend on a few factors, if it has been sent 24hr and if RM have actually got it or who is delivering it.
Sorry to make it sound so depressing

@Jkugler got the same,after not being recognised all day....

@bekoruler It's okay the whole situation is already pretty depressing, I might try and call nintendo again in the morning if they haven't already replied to one of my emails... or maybe I should call RM? That might be more helpful in terms of getting my switch quicker.

@Jkugler I'm not even sure Royal Mail has it. I feel like it may have accidentally been sent to their system. After all Nintendo's system thought everyone's was being shipped via Royal Mail. Even though they evidently weren't.

I feel like Nintendo is the only person you can contact to get to the bottom of this.

@Jkugler I agree with @KageMaru though would suggest trying Myhermes online chat at 8 tomorrow as a lot of people seem to have had success with asking if they have an order for them coming from the HutGroup (nintendo UK store) which I am doing before I battle Nintendo.

@bekoruler well I didn't think they had it as the tracking number wasn't working all day but it suddenly started working so I assume it is with them. But I'll wait till tomorrow afternoon and if it hasn't arrived and Nintendo haven't replied to my emails I'll try calling again and hopefully I'll actually get through this time. Thanks again for the help:) and good luck to everyone else still waiting!

I fear for the worst. I'm expecting them to ship Monday for Tue/Wed delivery. Hence the 7/8th estimate.

I have to say, the customer service is abysmal. I messaged them a couple of days ago to upgrade to express delivery (I believe they use DPD), but was told I couldn't change any details of my order. Only cancel and re-order (and presumably lose my pre-order).

@JJ1 Exactly the same with me, updated and on Royal Mail at 7.02pm. I doubt this will arrive tomorrow either and I'm back in work on Monday. Not happy, first and last time I buy direct from Nintendo, I could have got one from my local Argos this morning but they're all gone now.

@nintendlife why are you not making a new article about this debacle? Anyone would think you're under Nintendo's direct control or something. You create a article on the 'reassurance' Nintendo gave in advance but have gone very quiet now that turned out to be poppycock and it's all gone horribly wrong for so many of its loyal customers. What's going on? We need you guys to be our voice on this. I still haven't a clue when my switch will arrive. Still says pre notice was given at 1902 last night. Do I wait in today or not?

@brumspurant It's everyone's gamble at this point. I'm gonna wait it out today and hope we get some news from Nintendo UK :/

@JJ1 yep. I have the added complication of solo parenting my 5yo and 2yo sons today so keeping them occupied indoors all day while I wait for a non existent package, or missing the delivery if I go out is the added factor - so it would be lovely to hear something from Nintendo!

I received a text from Royal mail this morning saying that they will try and deliver it today. Hopefully all who didn't get theirs yesterday will get it today. Best of luck!

@brumspurant I've been a solo parent for 7 years xD

Well Checked RM tracking is saying our for delivery!
Will still contact Nintendo as want my compensation and cancel Mario Kart and if the box has 48hr instead of 24hr will email about it.

I'm still on the pre-advice stage which it's been on since 18:45 Thursday evening, and no updates by email or text. I guess mine isn't coming today.

I watched this thread all yesterday with both interest and hope, but that hope was taken away when my switch did not arrive. I've had no response to my e-mails from nintendo store or customer services. my RM tracking number now works but only pre-advice at 19:02 last night, and only accepted outward at north west RDC at 4:11 this morning so I won't be getting my switch until the estimated date of 8th to 9th march as per my original order dispatched e-mail - so disappointed in nintendo. I had messages via the official store assuring me I would have it by release day or before and how it was being delivered by next day delivery courier. I also then got the automative message everyone got saying about high value items being sent via fastest method next day courier, well sorry nintendo but you LIED!!!! I haven't got it and it's on a standard tracker with Royal Mail. the one amiibo i was able to pre-order for yesterdays release date, came yesterday via RM, the other amiibos came back on Nintendo store yesterday (so I ordered them) and they have been dispatched and have the exact same tracking notifications and dates with RM as the switch I pre-ordered in January!!

I'm glad we are all at least here for each other... It's so ridiculous Nintendo is putting us through this. My tracking number finally started working last night at 7pm, then at around 1am said it was at North West RDC, despite I live in the South East, hasn't changed since. No email either to say I'll be getting it today.

When it comes to preorders are we entitled to getting it day one or is it just that it is just expected to arrive day one? Just want to know so I can see how firm a ground I can have whilst trying to get compensated. Also I can refuse their solution if its something stupid like 20% off the next purchase over £40 right? I mean cmon we all built our week on making yesterday the least stressful day so we can be ready for the knock on the door. Also expensive, I wouldn't mind so much if they hadn't taken the money yet but that's where it hurts otherwise I'd go elsewhere and try to get one... then again I live about 30 miles away from the nearest towns big enough to have an Argos or Game shop so the travel cost would be another hindrance. I probably come across as cheap but that's justified by the amount already spent. Fingers crossed.

@Scamp & @SammiiCake Call RM they will be able to see if it's been sent 48hr or not if it has most probably turn up Monday
Should be this number 03459 272 100

just rung RM 48hr tracker delivery Tuesday at earliest EEEWWWW!!!

@Scamp They told me Monday and it's coming today, you may get yours today or Monday

@Scamp :`(
Feel your pain.
3 minutes then Nintendo get a call!

@PhoeonixOnFire no defo not today, RM stated they only just received it into their system so Tuesday on 48hr Tracker, could be lucky and get Monday, but sorry i won't class Monday as lucky, I took annual leave for it yesterday

@Scamp Yeah they received mine Thurs night and only receiving mine today, took a days holiday yesterday too :/

lines closed!! due to high number of calls said need to go to on line account and raise queries there! i did that yesterday and still no reply, this is such a shambles!

On the phone to them now.

Seen 3 RM vans drive past now, still none have stopped xD

Now waiting to speak to a manager.

@bekoruler i just tried again and lines now open, on hold

Just spoken to RM they don't even have my Switch, so back on the phone again to Nintendo!!!

Hi again guys, hope we all have better luck today.

sick of the zelda music already - and defo sick of the message "we're sorry to keep you Waiting...ect..." yeah sure you are

Curiousity made me contact Hermes and apparently they have a parcel for me being sorted at the national hub since 6am yesterday morning Im Not expecting anything to be delivered so it has to be it. Not looking good for delivery today for me anyway

Getting £16.99 compensation from Nintendo after speaking to Daniel.
Also an email from Daniel to confirm that Royal Mail were updating my order from 48HR delivery to 24HR, so wait for that then onto RM to get their stance on the story, not giving up on this.

If hermes has it, you'll very likely get it today

@Scamp same here

Well it's at the national hub wherever that is

And Mario Kart order cancelled, got the 28/04 off for that as well and not really trusting the HUT Group with on pre-orders

Still no update from RM. Just pre advice as it's been since thursday night. Zelda got here fine yesterday, just nothing to play it on

Mine has just arrived via Hermes. It says RM Tracked 48 under their sticker, and the RM site still says pre-advice. Good luck to the rest of you.

Still on hold

@Jamesrw Did you get a message saying yours will be delivered today? And what did your tracking say with RM?

why does the line go quite for a while like you are about to be put through then suddenly you get the loud zelda music or sorry message! like giving me hope my call is going to be answered then no still on hold.

@Jamesrw Hoping that's the case for mine.

I cancelled my Mario Kart pre-order. I'll get it from somewhere reliable

I saw the funny side to them repeatedly playing Zelda music to us, oh the irony

@Scamp I can't tell if it's someone answering the call and putting you on hold and putting you back in queue or just how their phone system works.
Did get told the recorded message yesterday was a mistake which I don't quite believe
@6581punk Don't blame you!

@SammiiCake I didn't get anything new since the dispatch emails on Thursday. RM still says pre-advice.

Still on hold!!!

finally got through on hold again though

@Scamp How long were you on hold?

said that can't upgrade my delivery or give compo!

@Scamp did you ask to speak to a manager?

no didn't speak to a manager, just got off phone too doh!

@Scamp Can always leave reviews here.

https://uk.trustpilot.com/review/nintendo.co.uk

@NoseyUK545 45 mins on hold and about 8 mins on call

@Scamp Thanks still on hold and I'm at 51 mins

spoke to David at nintendo, he spent 5 minutes insisting it was with royal mail and it was only after i told him to be sure of what he says as i will take this complaint further did he go and check and told me its with Hermes.

Whats worst, it only arrived at hermes on the 3rd and hermes wont guarantee its today ill get it.

@Scamp the guy I spoke to first more or less told me with compensation all i would get is store credit and that would have to go through the admin team, spoke to a manager and Got £16.99 which is better than the £14 I got told I could get yesterday.
Though still waiting for an email about the 48HR delivery change to 24HR

@6581punk left a one star review

@bekoruler How does one go through the admin team then?

My just arrived. No cahnce

Mine just arrived no change from pre-something or rather since Thursday. Literally knock on door and when I got to it no sign of anyone just the box and no courier van.

@KageMaru best bet is to call and ask about compensation when they say what they can do request to speak to a manager, they have the ability to just issue it, if you're not happy with that tell them you don't think that is appropriate and how you can go further with the complaint.

Getting my Switch today getting delivered by Hermes now, so should be here between 8 -12 fingers crossed

@Larylarylary Seriously?! Someone just left something worth £270 lying at your door step, for anyone to take, not needing a signature?!

@SammiiCake Hermes do that all the time.

I had a MIDI synthesizer module worth about £800 left outside in the rain by Hermes.

@Noseyuk545 how??? They couldn't guarantee me anything

Mine just turned up (RM 48hrs) lucky i was ready, no signature needed, oh, and he dropped it right in front of me xD

On live chat to hermes now, hopefully it's with them as still at pre advice on RM

@Scamp got given my Hermes tracking number and this is what its says;
04/03/2017 08:58 Delivery will be attempted between 08:00 and 12:00 today, also getting £14 credit back, but i have to use it on the Nintendo store

UPDATE!! Hermes have a delivery for me from 'an online retailer' due for delivery between 10-12. Hope it's the switch

Mine's here Hermes delivery. I left my front porch door open and there it was.

Really disgusting that a friend or mine is still waiting for his Switch. What a way to a lifelong Nintendo fan who ordered direct from official site the minute the Switch pre-orders went up. People like this need to be rewarded in some way. Shame on The Hut Group, shame on Nintendo UK.

Royal Mail just delivered it!
Switch, BOTW and Zelda T-shirt!
Will keep an eye on here and hope the rest of you get some luck with it today!
And remember ask about compensation!

@gingerbeardman The problem is best people on here seem to be getting is £17, which is frankly nothing compared to what people lost by taking the day off. It's also nothing in comparison to all the aggro, annoyance and worry which we all spent yesterday doing. It's especially nothing in comparison to all the time we've collectively spent on their rubbish phone system which they kept cutting us off of after being on hold for 30+ mins.

I know one thing for sure - if it gets left on the doorstep without a signature I will be claiming non-delivery

I am so disgusted to see, that this conversation has had to keep going. PLEASE believe me, when I say I do feel for how you are feeling, as the same thing happened with my Wii U. I pre ordered just like everyone else, but got it 2 days later. I do realise this is slightly different, we have all been waiting for what seems like a decade, and by all accounts, nearly 65,000 did not get their SWITCH consoles yesterday because of incorrect labelling on the parcels. That was commented on the TV by someone from DPD, The Royal Mail and Hermes (no mention on Yoodal???).

My friend who lives opposite me, was in the exact same position as most of you last night. but over night, his Track from Royal Mail has moved on t say, "Delivery due Today"

@Wasuup How'd it go on live chat with them? They kept asking for a sixteen digit tracking number which I only have my Royal Mail tracking number still... So they have no idea where it is...

@SammiiCake I explained that Nintendo had made a huge mistake and gave them my name and postcode. Was told delivery expected by 1pm from an online retailed and got the tracking number when I asked for it

My box has the RM 48 tracked label underneath the Hermes one. Must be the only time ever that Hermes has been faster delivering anything.

@Wasuup Why couldn't I have had someone who had my name and postcode D;... Guess I'll go on live chat to them again and see if they have it

Is NintendoLife going to run a story on this fiasco please?
It needs to be highlighted, so that ALL affected parties receive compensation for the piss poor way in which it was all managed.

@SammiiCake Worth at least that much, I ordered a lot of things. I know but I do live out in the countryside so its not so bad. Maybe they were warned of fuming customers and didn't want to stick around. Its still silly.

just checked with myhermes they have nothing for me, RM have stated that they have it anyways only received it this morning so Tuesday at earliest

Just phoned royal mail

they only received the thing themselves this morning
going out for delivery on Monday

i.e.
when I'm stuck halfway across the bleeding country, before being stuck in a flat where I don't have room for the switch let alone a TV to play it on...

I've contacted both Hermes and Yodel last night and neither of them have my package. My RM tracking has been on "Pre-advice received" since 7:02pm last night like most people. So I've basically been completely left in the dark since the 2nd when it was dispatched. No real information at all.

@timdickin On the Switchmas poll/article in the comments they said they were planning on doing an article today about it.

Just contacted Hermes through Live Chat about my order, using my name and postcode this time... Confirmed that they don't have it. Which likely means Royal Mail has it, and by the sound of things, a lot of people aren't getting their stuff from Royal Mail until Monday...

Is hermesworld and myhermes 2 different companies or what? Apparently only the retailer can contact hermes world and thats what my switch has gone through.

Had an update hermes should be delivering between now and 1! Fingers crossed!

Just spoke to a guy called Rob from RM (Who was actually in the same situation waiting for the Switch, ironically) and said that they received an email this morning saying that Nintendo are slowly switching everyone to Hermes and that Nintendo prematurely sent out emails to people and stuck on the RM stamps (which explains why people got their switch delivered by Hermes with the RM 48H Stamp on and that RM haven't received some of the switches in their network). Either way, he seemed really nice but informed me that I'd have to get in touch with Nintendo since I contacted Hermes yesterday and they told me that they didn't have an order on route to my address. Bummer, but I'll probably try Hermes again.

@Joh1121 You need to contact the online chat on myhermes, they then give you a code to use on hermesworld.

@KageMaru Yeah I have a tracking code, Its been in a national hub since yesterday at 6am, They told me to contact the retailer to get full tracking as their system is limited for hermesworld stuff. Currently on hold to Nintendo, whats the wait time today?

I did get my other 2 parcels today from the store via royal mail, just no console. But 3 out of 3 missing launch day delivery is a bit extreme lol.

Just spoke to Nintendo again, asked to be put straight through to manager this time, who stated that it is still RM, and that they are all RM and have all been upgraded to 24hr instead of 48hr, but the tracking system may not show that yet, so basically it could come Monday or Tuesday rather than Wednesday or Thursday. Still nothing on compo but he told me i would have to write in with my complaint and request for compo - this would go direct to him and he would pass to relevant department. The address is as follows if anyone else would like to make a complaint and submit a request for compo: Head office, Nintendo Customer Support, PO BOX 4678, Windsor, SL4 1LP

Mine has now arrived! Hope you guys get yours today

@Joh1121 wait time over an hour

UPDATE: Just contacted Hermes and they now have my package (even after contacting them yesterday and them saying that there are no orders to my address) and a delivery attempt will be made today. Good to hear.

@Wasuup Grats

@Scamp Over an hour? Ugh, did this yesterday too. Clearly they need more employees lol to answer phones.

@JJ1Thats great!, Keep us updated and grats

@MajorBen Watched your video yesterday. Did you have any luck today?

Message updated at Hermes saying I'll get it by 12, gf just phoned saying it arrived. Not happy with whole experience. Waste of a day yesterday and Nintendo lying to me etc, oh well, good luck guys, really hope they don't screw your time anymore

@Scamp they kept telling me that rm had it until I demanded that David be sure as his answer to where it is will make it to the complaint, that made him go and check it and it ended up it was Hermes that had it. I don't think these idiots have access b gone the false email we've all been sent and only when confronted will they check

i have checked with myhermes twice and they don't have it

I've emailed Nintendo three times and heard nothing back. I tried calling yesterday and was put of hold for 50 minutes before being cut off. I'm now been on hold this morning for 45 minutes.... I've also messaged Hermes and had no response I am so so frustrated and angry at this point I don't know what to do.

I've had no contact from Nintendo this whole time and I'm just at a complete loss about what to do.... I don't know where my order is or who has it.... I can't even leave the house in case it arrives. Nintendo won't reply to emails or pick up the phone after putting me on hold for almost an hour......

@Emmie90 Thats terrible!! Do you think it'd be worth complaining to Hermes about? At least you have it now

@Jkugler am both currently on hold
and trying Hermes (though have heard absolute nothing to suggest it could be with Hermes... but worth a shot)

My console finally arrived via Hermes. Like others, the Hermes label was above the RM 48 stamp. Not happy with Nintendo though, what a mess.

@KageMaru Grats, Least some people are getting it finally

49 minutes on hold. Pretty frustrating.

@Joh1121
1 hour 20 here T^T

I wish you luck!!

@KageMaru It took long enough buddy, I really hope you get a lot of enjoyment out of it, as I am.

If you are looking for any titles to download, I can def. recommend FAST RMX, if it is your kind of thing. Even if you have the original with DLC, the new content, maps, vehicles and now 10 Tournaments, added with amazing graphical effects, makes it a worth while buy. It is Shinen at their absolute best.

Anyway, enjoy buddy.

@grexcarolinii Also at 1 hour 24 right now!

Contact myhermes to see if they have a parcel and they say it will be delivered on Monday. Nintendo however can't even tell me where or who is delivering my order. Sigh....

@Jkugler aaand hit 1hr 40

At this rate I could have travelled to their offices in Windsor

after an hour and 47 minutes on hold

finally get through

and it cuts out

I.... I'm literally shaking with rage at this point

@akaDv8R Thanks. Yeah, that was one of the first things I gave a try when I first turned on the console. I was always interested in RMX Neo on the Wii U but never got round to buying it, so getting RMX FAST on the Switch seemed perfect. I only did three races but seems really good so far!

@Scamp There's Hermes, MyHermes, HermesWorld. I'm not sure if they're all part of the same operation but I often get tracking numbers that only work on the one specific site.

@6581punk where do i need to go then? I tried live chat with myhermes

when i google it only myhermes comes up

My friend ordered his the day before launch (just over a week after me) and he got a text saying it would be with him by 9pm tonight! (I think yodel is delivering). At this rate he'll get his before me??!! Also I've now been on hold for 1 hour 50 minutes!

@Scamp I just tried my parcel number on myhermes and it didn't appear.

It does appear on HermesWorld though.

https://www.hermesworld.com/en/

@6581punk when just googling all three they all have the same logo (as if same company), but only live chat for MyHermes

@6581punk i only have the RM tracking number though and that didn't work on the link you gave

@Scamp Does the RM tracking number not work on the RM site then?

@6581punk What does your say when you track it on hermes world? Mine says Sorting at national hub whatever that means lol. Aint moved since 6am Friday morning.

i got mine today luckily guys

@MajorBen Nice, Gz

just lookforward to playing it. its awsome. I really hope you all get it soon. Im making a complaint to nintendo and linking this site and screenshots of it to show the pain and frustration people are having

@Joh1121 Says "Delivery will be attempted between 11:00 and 15:00 today "

But that's only just popped up. Given I got it about 10.30 it's a bit inaccurate.

So fed up of this, my tracking finally showed pre advice at 19:02pm, seems a common time that others had, 01:53 northwest RDC, no further updates since... I'm loosing all hope
The email Thursdsy said Next Day Delivery!

Mine arrived at 11 via Hermes. Fingers crossed everyone gets there's today

@Nessmissesmum so glad you got yours, congrats! Did you order just the switch or zelda too?

don't think mine is with hermes
I think mine really is with RM. I have to say that every time i hear a vehicle go up street i look out the window (I live on a dead ended street), i get hopeful every time i see a white van lol but then disappointed again as it doesn't come to mine

what games are you guys gonna get