A SEGA of America employee has now reportedly taken to NeoGaf with a one-line statement back-tracking on the SEGA customer services rep reported below.
The information provided is not accurate and we apologize for any confusion. Bayonetta 2 is an entirely new game.
Of course, everyone already knew that, but damage control is to be expected when clangers are dropped.
Thanks for the heads up, dumedum.
The original Bayonetta was developed by PlatinumGames and published by SEGA on PS3 and Xbox 360, but despite earning a loyal following wasn't a significant enough commercial success for a second to be funded. Nintendo, in what was a big surprise at its Wii U launch date reveal event in August 2012, announced that it was stepping in as publisher to bring Bayonetta 2 exclusively to the Wii U. That prompted wails of anguish and gnashing of teeth for fans of the first title that insisted it should come to PS3 and Xbox 360, though as Nintendo is paying a number of the bills that seems unlikely, to put it mildly.
One hope among some Nintendo games is that the first title will get a port to Wii U to join the sequel, but that's in the hands of SEGA. A NeoGaf user decided to ask the house that Sonic built whether they should buy a copy of the original on 360 or PS3 or wait for a Wii U port, as the sequel is already in the works. Below is the response apparently given by SEGA's customer support.
Thank you for contacting us.
The second Bayonetta as you well know is being published by Nintendo exclusively for the WiiU. Both games have been developed by Platinum games. That said, the decision on which version to purchase is really up to you. The games are exactly the same except the WiiU version has a two player mode and the Bayonetta character has different hair and her costume is different.
If those additional features are not important to you, then by all means don't hesitate to pick up the PS3 or Xbox version.
Good Luck and we hope you enjoy whatever version you decide on.
Naturally, plenty of salt is needed as we're taking the word of someone that this is a response from SEGA, but it's a peculiar and rather passive aggressive answer. Whether it's the space-free WiiU or the "games are exactly the same" except for multiplayer and the character's appearance, it's not what we'd call a "scripted answer", and there may have been confusion in the wording of the question.
Safe to say that this isn't SEGA's company line, and shows the perils of Customer Services responses; you don't always get the answer you expect or need.