Nintendo Refutes Claims of Widespread 3DS Headaches
Posted by James Newton
Responds to refunds, too
Lynchpin of tabloid sensationalism The Sun has recently kicked up a fuss over the Nintendo 3DS, claiming thousands of users have suffered headaches and dizziness as a result of using the machine, but have been refused refunds at retailers.
Now Nintendo UK has stepped in to respond, a spokesperson stating:
Recent reports are incorrect. The number of calls and emails with queries on Nintendo 3DS is in fact well below the rate experienced during past hardware launches and having spoken with our retail partners there are only a handful of people who have actually gone into stores to request a refund. Nintendo 3DS was designed with a 3D depth slider that lets users adjust the 3D effect so that everyone can still enjoy this product.
When viewing any kind of 3D images, including movies and on TV, some people might experience minor discomfort. The effects are short term and have no lasting effect; most people can continue after taking a break. Customers with any concerns should contact their local Nintendo Customer Support via www.nintendo.co.uk or on 0870 6060247.
Of course, it's the retailer's choice whether or not to refund a console, not Nintendo's, but such issues are minor trivialities to The Sun, whose readers make comments such as:
I can't believe they would make this sort of product aimed at children. Most kids aren't going to switch off the 3D mode. I think Nintendo should recall this product and consumers should be offered a refund. Now I know the health implications I wouldn't dream of buying one for my kids.
You stay classy.