We've heard numerous reports from users suffering a black screen error on their shiny new 3DS consoles that halts any game mid-flow, causing a hard reset. Nintendo has now released a statement on the matter, though it doesn't go into much more detail than the advice displayed on-screen.
If anyone is experiencing any problems with their Nintendo 3DS console, we recommend that in the first instance they download and install the latest system update, now available online.
If the problems still persist we recommend they contact their local Nintendo Customer Service centre to investigate the problem further.
We here at Nintendo Life have suffered from this error on four separate consoles from across all regions — two North American, one European and one Japanese — and on a range of games, from Pro Evolution Soccer 2011 3D to Steel Diver. Here's hoping Nintendo can sort it soon.