Topic: went to best buy last night...

Kinda off-topic, but at least the Best Buy person at my store shared my sympathy when I mentioned how the Wii U section was completely shoved aside.

This is my point exactly, this is why store reps NEED to have the proper knowledge so they can explain the difference with not only the two new systems but also with the old Wii system.

Kid asked parents for a Wii U for christmas and parents get a Wii system because they don't or didn't know that the Wii U is a new system. That kid will be disappointed and the parents will feel bad. How us that a good situation?

But you clearly state in your original post that you were selling them on a Wii U. Defending wasn't the best word for me to use, as it doesn't sound like it really played out that way. If you were selling them on a Wii U (like you said you were), don't you think it's his job to make sure they clearly understand the PS4, and help them make an educated choice? Since you were selling them on the Wii U, should he not come say "Don't rule out the PS4 yet guys, it has some good qualities of it's own." I wasn't there, but from what you're posting it sounds like he was doing his job by trying to point out how awesome the PS4 is after you tried to sell them on a Wii U. Where's the problem?

How, though? Do these same people know the difference between an iPhone 4S and 5C?

I'm not completely sure how anyone can not notice, if they are actually thinking about video games. Like, if you just absolutely don't handle electronics, EVER, then MAYBE I'd be able to understand.

HE didn't even know I mentioned the Wii U. I thought I said that. He never mentioned the Wii U and barely talked about the Xbone, it was mainly about the PS4. I was selling them the Wii U, they liked what they heard and I was also giving them good info on the other two systems and pointed out the pros and cons of all three systems. Like you said, you weren't there but if you were you would have noticed his bias and lack of info.

@SCAR392: I actually had someone ask me "so what's the difference between the 3DS and Wii U?" I told him that, first of all, one of them is a home console, and the other one is a handheld. He was amazed to find out that the Gamepad was just the controller...

Well, I guess being amazed that it was JUST the controller was good. Still though... I don't get how you are finding these people that don't know the difference between Wii and Wii U.

The way we perceive electronics would have had to have changed drastically in order for someone who handles electronics on a daily basis to be confused.

@SCAR392: They're everywhere, man. If you hang out with people who aren't gamers, this is what you find... I had somebody confused as to why 3DS games don't work on a regular DS...

That's not exactly true... People's interest in certain things make them ignorant to other things that should seem common knowledge to you and me. Can you say that you have the same knowledge that someone who is interested in let's say cars or motorcycles have?

I guess that's a somewhat valid point. I don't think it's so black and white, though.

Electronics are different than cars, here. That's why I asked if those people knew what an iPhone S and 5C are. That's a phone, but there's not really any way to assume a Wii U is a handheld.

I feel like this subject is somewhat falling apart, but even I can tell what differences in other gadgets are. If you showed me a 2 car engines, I'd probably be able to point out which one is better. It's common observation.

The only way someone would be able to "trick" or "confuse" me is if they were intentionally trying to. i.e. having a V-6 with some enhancers vs. a V-8, sans enhancers(I would notice a v-8 and v-6 difference, but other components could end up making the v-6 work better than without said components)Some cars can perform better as a v-4 vs. a v-6 based soley on efficiency.

I guess it's possible that people don't comprehend, but that would mean they literally have no idea what any device can do, really.

EDIT: BTW, I'm not saying I'm more intelligent than anyone. That's why I'm saying perception and observation would be the key factors, here.

@Scar392 at least you understand where I'm coming from. People are very ignorant to the things that don't interest them. Like for me for instance, I'm ignorant to politics because I have no interest in it. My wife is ignorant to motorcycles because she thinks their death traps but I love them. So my original thought still exsist, sales reps need to be able to properly educate those of us who are ignorant to it. But that's just my opinion.

@SCAR392: Really, though, whether you understand how the Wii U could be mistaken for a handheld or not doesn't matter, because there are people who think that way, unfortunate as that is. I really think @SofaKing is bringing up some good points.

Spoiler alert: Many Best Buy employees get paid near minimum wage and get very little training on what they're actually selling.

@Klimbatize: I won't deny it!

That's no excuse for their not knowing what their selling. There is an internet out there full of info they can use. Train yourself and maybe you'll become more then a sales rep... Maybe you'll get a raise and maybe, just maybe you will get promoted. I mean come on and take pride in what you do.

P.S. also when your a sales rep who says right off the bat your a gaming geek, I'd expect you to live up to that and give me proper info.

Ya, it's pretty sad. I usually know more about what I'm buying than they do.

It's usually like, "Oh, we got this this, too". I'm like, "I know". Or people that are learning how to work the cashier. Sometimes I have to help them figure out the cashier.

EDIT: @SofaKing
Definately. Sometimes there are clerks that really know what they're talking about, but other times they just have no clue. A sales rep at Best Buy told my bro and mom that Windows 8 wasn't BC with Windows 7. I told them it was(which it is) and they decided to believe the sales rep over me, until I told them to Google it and they found out for themselves.

Some people are getting paid for nothing.

How do you know he didn't hear you? You said you were drawing their attention, and that a crowd was gathering. It would only take a few seconds to realize that because of what you were saying people were leaning towards a Wii U. What exactly was he telling them? I'm going off of a lot of assumptions because your original post wasn't quite clear on what he was telling everyone. Was he just saying "its an upgraded wii buy the ps4, buy the ps4, buy the ps4!"or was he actually talking about the overall quality of the system? I mean, both systems are quality by all means, but if someone is in my store selling people on a Wii U, I'm sure gonna make sure they know they have options.

Ignorance is stupidity.

As a salesperson, he has to answer the customer's questions. THAT'S his job. Not necessarily selling the most expensive item, but helping the customer with what they want help with.

It's just as frustrating as going to one of those GameStops where they pester you with other deals, pre-orders, registering, or whatever when you just want to buy a game and go home.

I also just love how the "U" at the end of Wii U just magically throws people off. What the hell? Seriously?

"Oh, I guess since the Wii part is the same, it's just an add-on."

So the Xbox and the Xbox One didn't confuse people? Bull.

I can understand the PlayStation difference because they number those, but really? No one is that dumb.

I guess they have a hard time buying milk because one is 1% and another is 2%, but what about Skim? I guess they're all white, so they're the same thing! Or maybe getting chocolate confuses them, too. A Toblerone and a Hershey bar are both chocolate! Guess they're the same!!

@kyuubikid213: Funny you should mention Toblerone, I actually had no idea that existed until a few days ago...