Wii U Forum

Topic: My frozen Wii U...

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JohnG

1. Posted:

...has been fine until yesterday. My daughter, just back from Uni, had just registered her Mii. On going back to the main menu screen the thing just froze and was making a whining noise. After 6 attempts to start it up again it froze in exactly the same place.
I spoke to Nintendo this morning who were full of apologies. I have to return it to Amazon who have already shipped out a replacement.
Only problem is I had already done a system transfer so I look like losing all my save data and am not sure if I will be able to re-download my VC games.

Edited on by JohnG

JohnG

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nocode

2. Posted:

Did you tell nintendo support you had already done a system transfer?

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teus

3. Posted:

JohnG wrote:

...has been fine until yesterday. My daughter, just back from Uni, had just registered her Mii. On going back to the main menu screen the thing just froze and was making a whining noise. After 6 attempts to start it up again it froze in exactly the same place.
I spoke to Nintendo this morning who were full of apologies. I have to return it to Amazon who have already shipped out a replacement.
Only problem is I had already done a system transfer so I look like losing all my save data and am not sure if I will be able to re-download my VC games.

sometimes its best to deal with the company that made the console... you should of sent it in to nintendo they would have the means to perform a transfer from one wiiu to another should they require to send you a replacement console. but since you had amazon send an replacement everything is essentially lost

Edited on by teus

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Tasuki

4. Posted:

Agreed. Contacting Nintendo would have been better than contacting Amazon. The only thing I can suggest is either wait until you get your new Wii U and transfer the data from the old one to the new one and than send it back or maybe contact Amazon and explains your situation and maybe they can cancel the delivery.

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teus

5. Posted:

Tasuki wrote:

Agreed. Contacting Nintendo would have been better than contacting Amazon. The only thing I can suggest is either wait until you get your new Wii U and transfer the data from the old one to the new one and than send it back or maybe contact Amazon and explains your situation and maybe they can cancel the delivery.

problem is only nintendo has the ability to perform a wiiu to wiiu transfer... as it is not possible to do it ourselves not only that, the nintendoid is tied to the console it was created on..

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Tasuki

6. Posted:

teus wrote:

Tasuki wrote:

Agreed. Contacting Nintendo would have been better than contacting Amazon. The only thing I can suggest is either wait until you get your new Wii U and transfer the data from the old one to the new one and than send it back or maybe contact Amazon and explains your situation and maybe they can cancel the delivery.

problem is only nintendo has the ability to perform a wiiu to wiiu transfer... as it is not possible to do it ourselves not only that, the nintendoid is tied to the console it was created on..

Well than I would contact Amazon and tell them that you are going to send the broken Wii U to Nintendo and that they can cancel the delivery. Either that or you are going to have to redo everything.

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DrSlump

7. Posted:

Pure madness. It's your right to obtain the software you paied for to the new console. They can disable the account paired with the broken console and let you to pair with the new one. The download should be automatically enabled, or they must give you the ability to download again all the software from the store.
If they don't do so, speak with a legal, with a nice letter i bet that they will accomodate you in all ways.

DrSlump

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JohnG

8. Posted:

I spoke to Nintendo this morning and told them I had done a system transfer. They now want me to send it back to them instead of Amazon. They said I would lose all my save data and all the games I had downloaded from VC if I just opted for a new console.
Not too fussed about the save data but thought that after entering my NID on the new console I would at least be able to redownload my VC games.
I will just have to send the new console back to Amazon instead!

JohnG

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Tasuki

9. Posted:

JohnG wrote:

I spoke to Nintendo this morning and told them I had done a system transfer. They now want me to send it back to them instead of Amazon. They said I would lose all my save data and all the games I had downloaded from VC if I just opted for a new console.
Not too fussed about the save data but thought that after entering my NID on the new console I would at least be able to redownload my VC games.
I will just have to send the new console back to Amazon instead!

Yep thats what I figured. Yeah next time or anytime something should happen with a console speak to Nintendo first and send it to them. The have great customer service and will get you squared away. The problem is that the VC games are console tied rather than NID tied so thats why you cant just input your NID and have all your VC games on a new console.

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Proud owner of a PS4

Currently playing: See my Backlog.

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teus

10. Posted:

DrSlump wrote:

Pure madness. It's your right to obtain the software you paied for to the new console. They can disable the account paired with the broken console and let you to pair with the new one. The download should be automatically enabled, or they must give you the ability to download again all the software from the store.
If they don't do so, speak with a legal, with a nice letter i bet that they will accomodate you in all ways.

thats the main issue with nintendo,, which is their insistance on using a drm scheme that is very limiting... everything you purchase is tied to your console... which cannot be downloaded to other consoles... what makes matters worse is that all the games you have stored on the external hard drive would essentially be lost to you should you end up getting a new console to replace an old one

Edited on by teus

NintendoID: Lazymutant

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Tasuki

11. Posted:

DrSlump wrote:

Pure madness. It's your right to obtain the software you paied for to the new console. They can disable the account paired with the broken console and let you to pair with the new one. The download should be automatically enabled, or they must give you the ability to download again all the software from the store.
If they don't do so, speak with a legal, with a nice letter i bet that they will accomodate you in all ways.

And Nintendo will just tell you to send the busted console in and they will transfer the account that way. I love how in this day and age everyone's solution to everything is call a lawyer and sue them.

My Backlog

Proud owner of a Blue 3DSXL
Proud owner of a Deluxe Wii U
Proud owner of an Xbox 360
Proud owner of a PS4

Currently playing: See my Backlog.

Nintendo Network ID: Tasuki311

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teus

12. Posted:

DrSlump wrote:

Pure madness. It's your right to obtain the software you paied for to the new console. They can disable the account paired with the broken console and let you to pair with the new one. The download should be automatically enabled, or they must give you the ability to download again all the software from the store.
If they don't do so, speak with a legal, with a nice letter i bet that they will accomodate you in all ways.

and it will fail because nintendo will perform the needed transfer but you have to send the console to them to do it.. now if nintendo refused to do what is necessary then you might have a case

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DrSlump

13. Posted:

teus wrote:

DrSlump wrote:

Pure madness. It's your right to obtain the software you paied for to the new console. They can disable the account paired with the broken console and let you to pair with the new one. The download should be automatically enabled, or they must give you the ability to download again all the software from the store.
If they don't do so, speak with a legal, with a nice letter i bet that they will accomodate you in all ways.

and it will fail because nintendo will perform the needed transfer but you have to send the console to them to do it.. now if nintendo refused to do what is necessary then you might have a case

No, sending them my console is not an option becouse my new console is perfectly working, while my old one is now back in the hand of the reseller. If i prove that i bought the software, they haveo to let me to download the software again, or refound the software value to me. If they want that i send back to them my new console to install the software that i've already purchased, then they must refund to me the amount of money corresponding to the lost of product value during the time they keep it in their hands.

DrSlump

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DrSlump

14. Posted:

Tasuki wrote:

DrSlump wrote:

Pure madness. It's your right to obtain the software you paied for to the new console. They can disable the account paired with the broken console and let you to pair with the new one. The download should be automatically enabled, or they must give you the ability to download again all the software from the store.
If they don't do so, speak with a legal, with a nice letter i bet that they will accomodate you in all ways.

And Nintendo will just tell you to send the busted console in and they will transfer the account that way. I love how in this day and age everyone's solution to everything is call a lawyer and sue them.

Why should i lose my time and my product value sending it back to them. There is a simplier solution: send to me the needed founds to repurchase the software i've already paied for on the digital store.

DrSlump

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nocode

15. Posted:

DrSlump wrote:

teus wrote:

DrSlump wrote:

Pure madness. It's your right to obtain the software you paied for to the new console. They can disable the account paired with the broken console and let you to pair with the new one. The download should be automatically enabled, or they must give you the ability to download again all the software from the store.
If they don't do so, speak with a legal, with a nice letter i bet that they will accomodate you in all ways.

and it will fail because nintendo will perform the needed transfer but you have to send the console to them to do it.. now if nintendo refused to do what is necessary then you might have a case

No, sending them my console is not an option becouse my new console is perfectly working, while my old one is now back in the hand of the reseller. If i prove that i bought the software, they haveo to let me to download the software again, or refound the software value to me. If they want that i send back to them my new console to install the software that i've already purchased, then they must refund to me the amount of money corresponding to the lost of product value during the time they keep it in their hands.

It isn't just a matter of proving you paid for the software, that's easy.... you also have to prove that the software is now inaccessible because your console is dead. And the only way to do that is to ship the dead one to Nintendo. They aren't going to just take your word for it.

And good luck finding any company that compensates for "lost time". Most companies won't even pay for the shipping involved when doing a return...

nocode

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Tasuki

16. Posted:

DrSlump wrote:

Tasuki wrote:

DrSlump wrote:

Pure madness. It's your right to obtain the software you paied for to the new console. They can disable the account paired with the broken console and let you to pair with the new one. The download should be automatically enabled, or they must give you the ability to download again all the software from the store.
If they don't do so, speak with a legal, with a nice letter i bet that they will accomodate you in all ways.

And Nintendo will just tell you to send the busted console in and they will transfer the account that way. I love how in this day and age everyone's solution to everything is call a lawyer and sue them.

Why should i lose my time and my product value sending it back to them. There is a simplier solution: send to me the needed founds to repurchase the software i've already paied for on the digital store.

Because thats the way it is. If you dont like it than dont buy a Wii U that simple. You can argue all you want but in the end Nintendo is going to do what they do. Now if they didnt offer a way to transfer the items like they do then they would be in the wrong, but just cause you dont want to go along with the way they do it means that a lawyer isn't going to change that fact. You my friend are living in a dream world.

My Backlog

Proud owner of a Blue 3DSXL
Proud owner of a Deluxe Wii U
Proud owner of an Xbox 360
Proud owner of a PS4

Currently playing: See my Backlog.

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teus

17. Posted:

DrSlump wrote:

teus wrote:

DrSlump wrote:

Pure madness. It's your right to obtain the software you paied for to the new console. They can disable the account paired with the broken console and let you to pair with the new one. The download should be automatically enabled, or they must give you the ability to download again all the software from the store.
If they don't do so, speak with a legal, with a nice letter i bet that they will accomodate you in all ways.

and it will fail because nintendo will perform the needed transfer but you have to send the console to them to do it.. now if nintendo refused to do what is necessary then you might have a case

No, sending them my console is not an option becouse my new console is perfectly working, while my old one is now back in the hand of the reseller. If i prove that i bought the software, they haveo to let me to download the software again, or refound the software value to me. If they want that i send back to them my new console to install the software that i've already purchased, then they must refund to me the amount of money corresponding to the lost of product value during the time they keep it in their hands.

well regardless this is the way it is... and im pretty sure if you read the agreements you had to agree to it states that all purchases are tied to the console you purchased them on.. and if you were to take this issue to court the court will see that nintendo does wiiu to wiiu system transfers for those who need to get their consoles replaced.. its not nintendos fault that your too stubborn and lazy to do the exchanges through nintendo..

Edited on by teus

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Raylax

18. Posted:

DrSlump wrote:

Tasuki wrote:

DrSlump wrote:

Pure madness. It's your right to obtain the software you paied for to the new console. They can disable the account paired with the broken console and let you to pair with the new one. The download should be automatically enabled, or they must give you the ability to download again all the software from the store.
If they don't do so, speak with a legal, with a nice letter i bet that they will accomodate you in all ways.

And Nintendo will just tell you to send the busted console in and they will transfer the account that way. I love how in this day and age everyone's solution to everything is call a lawyer and sue them.

Why should i lose my time and my product value sending it back to them. There is a simplier solution: send to me the needed founds to repurchase the software i've already paied for on the digital store.

There's a difference between "company X won't do legal requirement Y, therefore I must get a lawyer involved" and "company X will do legal requirement Y but in a manner inconvenient to myself." The difference being that the first is legitimate, the second is "well, sucks to be you I guess". Nintendo do have a requirement to transfer the data in the case of a faulty console. They do not have any requirement to do it according to your personal conveniences.

DrSlump wrote:

No, sending them my console is not an option becouse my new console is perfectly working, while my old one is now back in the hand of the reseller. If i prove that i bought the software, they haveo to let me to download the software again, or refound the software value to me. If they want that i send back to them my new console to install the software that i've already purchased, then they must refund to me the amount of money corresponding to the lost of product value during the time they keep it in their hands.

If you sent your faulty console back to the reseller, then this again is your own problem. It is not Nintendo's problem. Nintendo have absolutely zero legal requirement to refund or re-provide you with your lost software, unless you can provide them with the faulty console.

Edited on by Raylax

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