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Topic: How exactly do I get my free game?

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norwichred

I'm probably being thick here - any help would be appreciated.

I downloaded a digital copy of Mario kart 8 this morning and the receipt had a code in it. It said I had to register my copy of MK8 on club nintendo using the code. I went to club nintendo and the game was already registered. I answered the survey that came with it.

So what do I do now? What do I do with the code?

Thanks in advance.

norwichred

Wonkers

Be patient, my friend.

I would imagine you'll get your download code emailed to you after the deadline for registration. Sometime in August is it?

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cookiex

Wonkers wrote:

Be patient, my friend.

I would imagine you'll get your download code emailed to you after the deadline for registration. Sometime in August is it?

My letter says between August 11th and 31st.

Edited on by cookiex

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norwichred

I thought it said 48 hours? What I'm trying to ascertain is what do I need to do with the code I got in my receipt for the digital download? Anything? Or do I actually need to do nothing?

Thanks!

norwichred

Turnip

All you need is for MK8 to be registered to Club Nintendo, nothing more.

I got my free game immediately after it was registered. I believe it was before I even answered the survey; a popup window appeared, asking me which free game I wanted. After selecting one, they gave me the code.

Cringing is really fun.

norwichred

That's why I'm worried something might have gone wrong. MK8 not showing on my deluxe promotion site thingy either. Might ring them tomorrow. Happy to be patient but just wanna be sure I've done all I need to

norwichred

Dizzy_Boy

Once you've done the survey and picked your free game, the code that you are given can be redeemed immidiatly on the eShop.
Any purchases that you make on the eShop will take approximately 24 hours to show up on your deluxe account.

Dizzy_Boy

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norwichred

I just haven't been given the option to get the free game. I do remember problems on club nintendo with chrome once. Will try on IE.

norwichred

Dizzy_Boy

Did you do the survey to redeem club nintendo coins/stars? Or did you do the free promotion survey? There's two surveys to fill out, I just checked.
You use the first code given to you on the free game survey, the free game pick screen will show you the cover art for the available games. Pick the game you want by clicking on the cover art, and ok that. It'll then give you a code to use on the eShop.

Dizzy_Boy

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Muyounosuke

man club nintendo's servers are overloaded can't even get on to register my game.
edit: club nintendo is now down for maintenance, guess this is a good sign they must be really starting to move systems

Edited on by Muyounosuke

Muyounosuke

Th3PlaidHatter

Make sure your email isn't filtering out the email from them. Also, no need to worry. I've had the problem before, a customer service message to them got it all fixed. They probably have the best service outside of Apple in the industry.

I'd recommend giving it a day or two then contact them. They have overloaded servers right now so I'd imagine their support is too, best to wait a bit and not get lost in the shuffle

Th3PlaidHatter

norwichred

My only slight worry is that I bought the game at 4am UK time. So if it auto registered then it might have done so before the qualifying time.

norwichred

Th3PlaidHatter

That is right, it didn't go on sale in the eshop until the right time, so you couldn't have bought it before the promo start. In the us, they even changed the promo time on the wen page from May 30 to midnight New York time May 30/9 pm Califormia time May 29th.

Th3PlaidHatter

norwichred

Well, just spoken to nintendo. Very helpful (as always) but also snowed under (which is a good thing, I guess). They checked my account and they have no idea why it hasn't worked. It should have done and I've done everything correctly. They've told me to wait until Monday and if I haven't had it by then I should ring them back and they will manually generate a code for the game I want.

norwichred

Farmboy74

This is the following from Nintendo Uk website
Taking part in the promotion

Claiming a free download code for your chosen Wii U game couldn't be easier!
Step 1
You'll need a Club Nintendo PIN code for the game Mario Kart 8. It can be found:
Inside the packaging of Mario Kart 8 software;
On-screen on Wii U:
After purchasing the game in Nintendo eShop;
After the redemption of a download code for a downloadable version of Mario Kart 8 in Nintendo eShop.
Step 2
Register the Club Nintendo PIN code for Mario Kart 8 in www.club-nintendo.com between 10:00 (UK time) on May 30th 2014 and 23:59 (UK time) on July 31st 2014.
Step 3
Log in to Club Nintendo 48 hours later and click the Mario Kart 8 Bonus Game Promotion banner to proceed.
Choose which of the eligible games you wish to receive a download code for.
Eligible games and their approximate file sizes:
Nintendo Land (3576 MB)
New Super Mario Bros. U (2304 MB)
Game & Wario (4036 MB)
Pikmin 3 (4547 MB)
The Legend of Zelda: The Wind Waker HD (2467 MB)
Sonic Lost World (Wii U version) (8474 MB)
Mario & Sonic at the Sochi 2014 Olympic Winter Games (9748 MB)
Wii Party U (6571 MB)
The Wonderful 101 (12.9 GB) (PEGI 12)*
Monster Hunter 3 Ultimate (Wii U version) (7021 MB) (PEGI 12)*
*Members of Club Nintendo who are below the age of 12 will not be able to request a download code for games rated 12 and above.
The request of a download code must be completed by 23:59 (UK time) on August 31st 2014. The download code will be sent to you via email to the email address registered in your Club Nintendo account within 48 hours.
Step 4
The download code can be used to download the chosen game from Nintendo eShop to any Wii U console**.
The download code expires at 22:59 (UK time) on September 30th 2014.
*Depending on the Wii U hardware pack you own and your use of it, an additional storage device may be required to download the chosen game from Nintendo eShop. Please visit our Support section for more information about Wii U storage.

How to download your free game

When you've received your free download code, head to Nintendo eShop on Wii U to redeem it. Just follow these simple instructions:
Step 1
Ensure that your Wii U console is connected to the internet. For more information on how to connect your console to the internet, see our Wii U Support page.
(Acceptance of the Nintendo Network Agreement and Privacy Policy is required)
Step 2
On the Wii U Menu or HOME Menu, select the Nintendo eShop icon to launch Nintendo eShop. For more information, see our Nintendo eShop page.
Step 3
Select "Enter Download Code" from the menu on the top of the screen, and follow the on-screen instructions to redeem the download code and begin downloading your game*. Please note that your Wii U will need to be connected to the internet for the duration of the download.
For more information on downloading games from Nintendo eShop, see our How to buy games page.
*Depending on the Wii U hardware pack you own and your use of it, an additional storage device may be required to download the chosen game from Nintendo eShop. Please visit our Support section for more information about Wii U storage.
For further information regarding this promotion, please refer to the Terms & Conditions tab of this promotional website.

If you follow these instructions you can't go wrong. For example I registered MK8 last night, logged into club Nintendo this morning, clicked onto to the Mk8 banner answered a questionnaire and got a code for my free game.

Hope this helps

Farmboy74

unrandomsam

Th3PlaidHatter wrote:

Make sure your email isn't filtering out the email from them. Also, no need to worry. I've had the problem before, a customer service message to them got it all fixed. They probably have the best service outside of Apple in the industry.

I'd recommend giving it a day or two then contact them. They have overloaded servers right now so I'd imagine their support is too, best to wait a bit and not get lost in the shuffle

I don't think Nintendo or Apple customer service is that great. I still have loads of stuff that never got attached to Club Nintendo due to Nintendo's error and they haven't sorted it out (I have tried twice). Still got the transaction id's there and the games working. Nothing was changed around that time (Other than Nintendo messing up around the Super Mario Bros 3 EU release date). They are either unable or unwilling but both are as bad as each other.

The customer service for Kindle is the best. They send you a brand new one first thing the next day if there are any problems. You have 30 days to send back the old one. (Free of charge).

Apple Care is pretty rubbish compared to what you get with a similarly priced business laptop.

Nokia is even better than Apple (Even more so because I have only needed to use it once).

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Shy_Guy

I never got the code when I finished the survey. The popup to pick which game to download and i select the one I want but never got the code??

Shy_Guy

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Farmboy74

Did you complete the second survey?

Farmboy74

Joeynator3000

Seems like Club Nintendo is still down...so I guess wait until it's back up (whenever that happens) to see if you can get the code. Not much you can do until then.

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