Wii U Forum

Topic: Are Nintendo going to refund me for lost winds

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PinkSpider

1. Posted:

Read above topic

When I transferred my Wii content I lost lost winds

3DS Friend code : 2878 9572 9160 PinkSpider
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nocode

2. Posted:

If your wii shop channel history was properly transferred, you should be able to redownload it for free. Give it a shot. If not, Nintendo support might be able to help you if you complain enough.

nocode

3DS Friend Code: 0087-2314-1034 | Nintendo Network ID: nocode

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Aviator

3. Posted:

They have no need to refund you LostWinds.

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Schprocket

4. Posted:

Pink, have you asked Nintendo support about this?

Not that it doesn't suck but you haven't mentioned if you transferred anything else and whether or not that's ok, or if this was the only game - remembering you need to re-download it (but you willl have the save files) - and that maybe you didn't follow the instructions....

Did you see the Pikmin?

Edited on by theblackdragon

NOW'S THE TIME ON SPROCKETS WHEN Wii U DANCE!!!

3DS Friend Code: 0130-1852-6021 | Nintendo Network ID: Schprocket

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MAB

5. Posted:

Underneath the pink pikmin or just casually got lost in the winds or caught in a lofty breeze and gust away as it was trapped in Nintendos re-download section ;)

MAB

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xBASSxMONSTAx

6. Posted:

Nintendo are poor when to comes to customer service..

When I sold my old 3DS for the newer 3DSXL before realising I need them both at the same time to transfer content over which btw is stupid imo.

I then emailed Nintendo about my situation saying that I wanted my games and content I bought from eShop on my old 3DS transferred onto my 3DSXL, guess what they said no. Even though I linked my club Nintendo account to my new 3DSXL which showed when I registered my old 3DS and the eshop content. If that wasn't proof I had credit card statements too for further proof of my purchases.

In the end I told them to go F themselves. £100 of content lost because Nintendo wouldn't help me transfer my content that I payed for on my credit card. Dont get me wrong I'm still a loyal Nintendo fan but I was disgusted with the customer services and there unwillingness to help.

@O.P - bottom line is they won't refund you no matter how much proof you provide. :(

Edited on by xBASSxMONSTAx

xBASSxMONSTAx

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Dashtag

7. Posted:

@BassMonsta If you linked your account, you should be able to redownload your titles from the eShop. At least, I think that's how it works. Also, your SD card should have all of your games on it.

8 Bit Forward
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xBASSxMONSTAx

8. Posted:

3Dash wrote:

@BassMonsta If you linked your account, you should be able to redownload your titles from the eShop. At least, I think that's how it works. Also, your SD card should have all of your games on it.

I thought the same but sadly it doesn't work like that. I used the same details from my old 3ds but I couldn't download anything. I had to repay which I wasn't going to do.

I sold my old 3DS with the 4gb card inside reformatted. I didn't think i needed it as the new 3DS XL came with another memory card.

Edited on by xBASSxMONSTAx

xBASSxMONSTAx

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Dashtag

9. Posted:

Well, then it isn't Nintendo's fault, it's your own. You sold all of your games basically, Nintendo can't help you now, really.

8 Bit Forward
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3DS Friend Code: 2578-3165-4977 | Nintendo Network ID: NintenDash | Twitter: KiDasharus

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xBASSxMONSTAx

10. Posted:

3Dash wrote:

Well, then it isn't Nintendo's fault, it's your own. You sold all of your games basically, Nintendo can't help you now, really.

But my Nintendo club account has all the details when I bought them and the dates. I don't understand.

Edited on by xBASSxMONSTAx

xBASSxMONSTAx

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Dashtag

11. Posted:

Yes, but Club Nintendo has NOTHING to do with the 3DS, except that you can get coins from your 3DS. Besides that, there is nothing you or Nintendo can do. Why doesn't it link? Well, someone could log out of their account, log in to yours, and you would be able to get every game they had. So Nintendo would make no money from the eShop.

8 Bit Forward
My Bio, by True_Hero, and another by Dark-Luigi. Oh, and a Kid Icarus one, too, created by Cyb3rnite.
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"I'd not open that if I were you. My mortis glyphs have proven to be surprisingly effective in the past."

3DS Friend Code: 2578-3165-4977 | Nintendo Network ID: NintenDash | Twitter: KiDasharus

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willobee

12. Posted:

BassMonsta, customer ignorance is not the same as poor customer service. Nintendo made it clear you need both systems to transfer content before the XL was available for purchase.

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Hyrule

13. Posted:

xBASSxMONSTAx wrote:

Nintendo are poor when to comes to customer service..

When I sold my old 3DS for the newer 3DSXL before realising I need them both at the same time to transfer content over which btw is stupid imo.

I then emailed Nintendo about my situation saying that I wanted my games and content I bought from eShop on my old 3DS transferred onto my 3DSXL, guess what they said no. Even though I linked my club Nintendo account to my new 3DSXL which showed when I registered my old 3DS and the eshop content. If that wasn't proof I had credit card statements too for further proof of my purchases.

In the end I told them to go F themselves. £100 of content lost because Nintendo wouldn't help me transfer my content that I payed for on my credit card. Dont get me wrong I'm still a loyal Nintendo fan but I was disgusted with the customer services and there unwillingness to help.

@O.P - bottom line is they won't refund you no matter how much proof you provide. :(

Moral of the story, read the freely available guides Nintendo provides, about transferring data, before you go and sell any system. I have a 3ds XL and it was the first thing I read before selling my 3ds. You need both to do the transfer, which to be honest makes a whole lot of sense. There's a whole load of information about transferring from Wii to Wii U for example, the do's and don'ts and what you will gain/lose.

Sorry you lost your games but a little foresight on your part, would have saved you a lot of trouble and you only have yourself to blame, rather than Nintendo.

Any company where the CEO takes a 50% paycut due to a slightly underperforming product, and personally apologises to its customers, cannot have bad customer service. Period.

Love Live Nintendo!

Nintendo Network ID: HyruleMage | Twitter: Hyrulianmage

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Tasuki

14. Posted:

@xBASSxMONSTAx: Yep every here as stated what I am thinking too. For weeks Nintendo said that you would need both 3DSes to successfully transfer all your data. Heck it was even stated here on NL in several places alone. Its not there fault that you were ignorant and didn't pay attention. Plus if it that was the case why didn't buy your old 3DS back if that was the case once you found out?

@OP: Dont listen to xBASSxMONSTAx Nintendo has excellent customer service. And I believe like people are saying that if you downloaded it before you should be able to redownload it again once you get everything transferred.

Pushsquare moderator and all around retro gamer.

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Nintendo Network ID: Tasuki311

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Raiko

15. Posted:

xBASSxMONSTAx wrote:

Nintendo are poor when to comes to customer service..

When I sold my old 3DS for the newer 3DSXL before realising I need them both at the same time to transfer content over which btw is stupid imo.

I then emailed Nintendo about my situation saying that I wanted my games and content I bought from eShop on my old 3DS transferred onto my 3DSXL, guess what they said no. Even though I linked my club Nintendo account to my new 3DSXL which showed when I registered my old 3DS and the eshop content. If that wasn't proof I had credit card statements too for further proof of my purchases.

In the end I told them to go F themselves. £100 of content lost because Nintendo wouldn't help me transfer my content that I payed for on my credit card. Dont get me wrong I'm still a loyal Nintendo fan but I was disgusted with the customer services and there unwillingness to help.

@O.P - bottom line is they won't refund you no matter how much proof you provide. :(

The problem here is that they wont allow software to be tied to an account, rather than a console, which is incredibly frustrating. However, you should have done your research with the 3ds as those games remain tied to the console, even after a system format, allowing the next owner to buy them for free.

You shouldn't ever make assumptions when it comes to technology and licences. Especially when it involves video games.

Raiko

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Treverend

16. Posted:

What you talking about dude? Nintendo has GREAT customer service, atleast in my experience. Didn't have to argue with them once like I did with Microsoft all the times I had to deal with them. But I live in the USA. Don't know how it is in other regions. Most my friends agree though that Nintendo has amazing customer service. And sorry man, it really sucks you lost all that, but you should of known beforehand. Next time this predicament comes up, I advise you to look into everything so you know, just to be on the safe side.

Proud black Wii U owner. :)
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3DS Friend Code: 2449-4692-4399 | Nintendo Network ID: Treverend

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xBASSxMONSTAx

17. Posted:

Yeah, i guess I learn't my lesson to check these things before I just sell stuff, I just thought Nintendo would show me a little compassion.

I have had my fair share of problems with Sony and MS too with their customer service but I thought Nintendo were different and that they actually care about customer satisfaction. Perhaps it was just a bad rep I was speaking too and emailing.

Edited on by xBASSxMONSTAx

xBASSxMONSTAx

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Inazuma_Pikpik

18. Posted:

Nintendo does have great customer service. I had downloaded Majora's mask off of the wii shop channel. For some reason, the game wouldn't let me start the actual game. I called Nintendo and they refunded me my 1000 wii points.

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Tasuki

19. Posted:

xBASSxMONSTAx wrote:

Yeah, i guess I learn't my lesson to check these things before I just sell stuff, I just thought Nintendo would show me a little compassion.

I have had my fair share of problems with Sony and MS too with their customer service but I thought Nintendo were different and that they actually care about customer satisfaction. Perhaps it was just a bad rep I was speaking too and emailing.

I wouldnt say that its a bad rep more like company politics. If they gave all of your games back for free because you accidental sold your system and didnt know, whats to keep a dishonest person from saying the same thing? Look at it this way I sold my 3DS to my friend without transferring my games. I get a new 3DS call Nintendo back said oh I didnt know and than bam they give me back all my games free. Well than my friend sells his 3DS to someone else picks up another one than calls Nintendo and bam more free games. You see where I am going with this?

Today customers are alot more crooked than say 20 years ago and companies need to be on the lookout for that. There really is no way for them to tell a scammer from a nonscammer so they have to treat everyone like a scammer and come up with these rules and sadly in the end its we the honest customers that get screwed. I do feel bad that you lost everything but its a lesson learned.

Pushsquare moderator and all around retro gamer.

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Hyrule

20. Posted:

Any company where the CEO takes a 50% paycut due to a slightly underperforming product, and personally apologises to its customers, cannot have bad customer service. Period

Any company where the CEO takes a 50% paycut due to a slightly underperforming product, and personally apologises to its customers, cannot have bad customer service. Period.

Love Live Nintendo!

Nintendo Network ID: HyruleMage | Twitter: Hyrulianmage