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Topic: US Free Joy-Con Repair Confirmation

Posts 1 to 9 of 9

Thundertron55

Hi, has anyone sent their Joy-Cons to Nintendo NA and got their Joy-Cons repaired for free? Both the left and right sticks need to be fixed but I don't want to call unless the repair is free. I've read reports that they are doing it but I am still unsure. Can anyone give me a hard confirmation that they are repairing them for free? Also, if they are 100% doing that, will is still be free if you set up an online repair? Thanks!

Mario Maker 2 ID: 99C-3DN-SVG
Smash Mains: Toon Link, Chrom, Inkling, Joker, Robin, Pyra/Mythra, and Sora.
"May the light illuminate your path."

My Nintendo: Thundrtron | Nintendo Network ID: Thundertron55

redd214

@Thundertron55 I have had 4 joycons repaired for free within the last couple months. Just call them up, process is easy just may take a while to get them back. 1st pair I sent in took almost a month to come back

Edited on by redd214

redd214

Thundertron55

@redd214
Thanks! What is the price for S&H?

Mario Maker 2 ID: 99C-3DN-SVG
Smash Mains: Toon Link, Chrom, Inkling, Joker, Robin, Pyra/Mythra, and Sora.
"May the light illuminate your path."

My Nintendo: Thundrtron | Nintendo Network ID: Thundertron55

redd214

@Thundertron55 I paid nothing out of pocket for the entire process. Once I filed a claim, they sent me a shipping label, I boxed them up and waited.

redd214

Thundertron55

Thank you! I wanted to know this because I didn't want to call and look like an idiot asking for a free repair. Do you know if the online repair is free also? Thanks again!

Mario Maker 2 ID: 99C-3DN-SVG
Smash Mains: Toon Link, Chrom, Inkling, Joker, Robin, Pyra/Mythra, and Sora.
"May the light illuminate your path."

My Nintendo: Thundrtron | Nintendo Network ID: Thundertron55

Xyphon22

@Thundertron55 I did it entirely online and it was exactly the same as @redd214 said. They sent me a label and it was all free.

Xyphon22

3DS Friend Code: 5069-3937-8083

redd214

@Thundertron55 you're very welcome. Yes online is how I did it for the first pair. Good luck!

redd214

Thundertron55

@Xyphon22 @redd214
Thanks! I prefer to not talk to people so this is a major relief! Thanks! Hope y'all have a nice day!

Mario Maker 2 ID: 99C-3DN-SVG
Smash Mains: Toon Link, Chrom, Inkling, Joker, Robin, Pyra/Mythra, and Sora.
"May the light illuminate your path."

My Nintendo: Thundrtron | Nintendo Network ID: Thundertron55

Magonigal

Does anyone know if this applies in the UK yet?

Magonigal

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