Topic: Switch Pro Controller issue? Are all D'Pads too sensitive or is mine broken?

I haven't had any issues, but I'll check again in the settings and report back

Yup, I see it in the test inputs settings.

This is a shame. Idk if Nintendo, in an effort to save money contracted some new manufacturer in China, but it seems EVERYTHING is having problems. Now granted 5 of my 6 Joycons were fine, but 1 out of 6 is still bad odds. To their credit they did send me an overnight prepaid shipping label and I got mine fixed and in my hand within 72 hrs of making the call, but this is getting ridiculous.

I'm on the phone with Nintendo now. Either they're gonna fix these Pro controllers or I'm returning them as defective,

I don't need em anyways. The Joycons are perfect for playing, are always with the system and even offer superior functionality and versatility, and more comfort. They're just better in every way. I thought I might want a Dpad but no, I don't. Joycons work fine. I'll keep these Pro controllers if they fix them but if not, I'm returning them and that's the end of it. I won't be buying any other pro controllers this generation.

nintendo has offered me a replacement
but the dpad issue is still here. pretty much the same.

I also noticed the "socket" of dpad down button is deeper than the other 3 directions.
making it more stiff and clicky...

Will be returning my Pro controller as both the analog sticks seem faulty. Like others have said here, when I tap a direction and let go of the anolog stick, it inputs the opposite direction very briefly, so I'd be running forward as Link, let go of the stick and he'd stop and face backwards. Sigh, probably not even worth bothering getting a new one as it seems to affect most controllers?

@JaxonH What was the fallout from talking to Nintendo? I'm still wondering how widespread this problem is and whether the store that promised to contact me when they got more in stock to exchange is just going to leave me hanging and have to deal with Nintendo once I'm outside their 30-day exchange period. Even if I can get a replacement that works I'm kind of scared it will ultimately have the same issue once it's outside the 3 months or whatever the limited warranty is on a controller.

@iphys
I would think if it's good when you get it I'll be good for a lifetime. But likewise if it's bad when you get it, it's gonna require repair.

Nintendo emailed me 2 separate 2-day shipping labels on the spot, and I'm sending out tomorrow. Judging by my 72 hr turnaround with my Joycon, if I ship out Friday afternoon I'm guessing it'll be back by Tuesday.

Don't think anyone has been calling them about this yet cause they couldn't even find the Pro Controller in their system for repair. They did get it sorted though. I'd recommend calling them, or returning. Then again some ppl I talked to say theirs is fine, so maybe you'll have no issues.

@Honelith
Um, it's the Dpad, not the analog. The analog is fine as far as I'm aware

edit
Unless there's another issue aside from the Dpad???

Some people are complaining about the analog sticks too, although I'm not sure if that's just that they bounce back past centre if you totally let go of them and register the opposite direction, or if they do a similar thing to the D-pad where you keep tapping a direction and the direction you're tapping starts to register as something else instead. One guy on youtube was also complaining about his analog stick constantly getting stuck pointing to the far left somehow.

@Kuhangi , @Furealz and @kenhongkong have the same anolog issue as me in this thread, Kuhangi even had this issue in 2 of their controllers. My dpad is fine even in Puyo Puyo Tetris. But it's both the anolog sticks that are an issue, for instance typing with the on-screen keyboard when the anolog sticks bounce back to its original position, it selects a random letter making typing very problematic. Just as @iphys says, it's like they bounce back past its centre and inputs the opposite position, like they're too senstitive, my local Argos says they've had a few returns because of this issue. The joy-cons do not have this issue, tried it.

I noticed the downward on dpad is more stiff than the other three directions.
do you guys have this problem?

the "socket" of the downward button seems deeper than the other three.

My D-pad feels the same in all directions. It seems to rise up more beyond the face of the controller on the downward part of the pad, but I'm not sure if that's because it's actually sticking up there or just the face of the controller rounds down there.

I've checked my analog sticks now, and those seem to be fine from what I can tell, so just my D-pad is defective.

This is my 2nd replacement already.
The down button still has a clear loud click sound , compared to other 3 direction

Does your button have the loud sound too?

My D-pad barely makes a noticeable click in any direction. If I listen to it closely all the directions sound the same.

it is all the same after exchange
sigh... i dont know what to do now

Hey. I am on my third Pro Controller now. The first I got from Walmart and the second from Target, both had the D-Pad issue. This third one I bought from Amazon when they had restocks a few days ago and yes, it has the D-Pad issue. I think most people will not notice the issue unless they play D-Pad heavy games like Puyo Puyo Tetris. The issue with the D-Pad is the shift in pressure of the thumb will change the direction. For example if you press right and shift the pressure slightly up, it will detect as up and the same goes for down. You can do the same with any direction and shift your thumb pressure perpendicularly to that direction. You can do this with other controllers but the Switch Pro controller D-Pad is too sensitive with the shift in pressure. I think I will return this controller for now until the issue is fixed. Yes, it way more awesome to play BotW with the Pro controller but I feel bad spending $70 on this with the D-Pad issue.

I was having the same issue with the d-pad on the Pro Controller (up direction activating when pressing the right arrow). I called Nintendo support and they suggested holding down the 'sync' button on the top of the controller (near the USB port) for 10 seconds to re-sync it.

I just did a quick test while on the phone with support and it seems to have resolved the issue. I put more pressure on the upper-right part of the right direction-pad and it activated, in Zelda, the weapons menu, as expected.

I'll need to put some more play time to see if that has fully fixed the problem but it may be worth trying the re-sync to see if it helps!

@cris0631 I gave up after three too. The weirdest and most frustrating part of this is how many don't seem to realize this is a problem. I look at all these professional and user reviews and they are all like: "This controller is so comfortable. 10/10."

Even though sites like GoNintendo reported on the problem, I don't think anything will change as long as 90% don't seem to care. Looks like 3rd party controllers are the only option if one wants to have a controller with precise d'pad inputs.

It really makes me question the professional reviewers. I quote the Nintendolife review: "The D-Pad is precise and comfortable to use". I bet the reviewer hasn't played a single second of a game like Puyo Puyo Tetris with the controller. Most of the reviewers only had Zelda pre Switch release, which is not a game you can measure how precise a d'pad works. So instead of really testing the controller in different gaming contexts, they all put out a review on release day with limited opportunities to sufficiently test the hardware. And now they are in the position were they would lose their face if they would admit that their "journalistic" review missed this flaw, so they ignore the issue...

@upsidedownjim No. That changes nothing. The controller re-syncs whenever you start the console and use the controller anyway. Gave it a try anyway and it is not fixed. Go to the controller settings that display the inputs on screen, hold down left and or the right button and and then move the thumb slightly.

A precise D'Pad would give you left/right input as long as you don't deliberately move the thumb into the diagonal position. The zones that register left and right on the Switch Pro Controller D'pad are so small, any movement or slightly imprecise press registers as up or down. This has nothing to do with syncing, it's the way the hardware reads the input.

@upsidedownjim Just trying resyncing, and no dice. My D-pad is still only registering the up/down component of diagonals 3/4 of the time, and when I only press one direction 1/4 of the time it registers diagonals or just the direction 90 degrees off from what I'm actually pressing. The failure to register directions I'm hitting and not just the fact it registers directions I'm not trying to is the most obvious sign it is defective and not just overly sensitive.

@HefHughner I agree about the reviews and lack of media attention. I'm not sure what to do at this point. Maybe I'd have better luck asking Nintendo to fix it than getting an exchange if they're all going to be broken at the store. At least I know my analog sticks work, and if I exchange I might get broken analog sticks too. Assuming Nintendo is not totally incompetent and can actually fix the D-pad, a repair might be the only way to get a working one. I still have to call Nintendo and might have to send my whole Switch in anyway as there seems to be something wrong with my headphone jack too, sigh.

@iphys I don't know if even Nintendo customer support could fix this right now. The parts they would exchange are probably made the same way, so only a redesign would change anything.