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Topic: Right Joy Con battery issue

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EratheEmrys

Hello and happy new year!!

I should mention I have two pairs of L/R joy-cons, all had their own problems at one point or another, so I sent them both off to be repaired. One pair in sept, and another in Nov. The issues at the time were fixed very quickly (they were received and send back within two weeks!).

For the holidays, I was gifted new green/blue shell casing for a single pair of joy-cons. Being the boob I am, I didn't research before hand and thought the cases just slipped on over the joycons. But these are replacements for the grey shell casings. With the parent who gifted them hovering to see the end result (asked every time they saw me, "have you set up the new shells yet?"), I thought I'd give them a try.

The left joy-con was easy enough to dissemble and reassemble without a hitch. I thought it would be the same with the right.
Everything else seems to be in working order, all the buttons work. However, the right joy con will not hold a charge.

If it is detached from the main switch body, it cannot turn on. The lights don't flash, cannot be reset or resynced. I reattach to the switch and it takes a moment to recognise before alerting me it's in and works, really low battery, but cannot and will not hold a charge.

I have gone to google for help, but most of the results are out-of-date and don't mention any battery issues.

I figured I would ask the kind folk here for help before maybe sending it off, as I'm pretty sure I can't if the warranty is void when the shells are changed.

Anyone got any ideas?

Edited on by EratheEmrys

EratheEmrys

NintendoPete

I would check the connectors inside - maybe you missed something that is connected to the battery. Try to reassemble it again. Otherwise - I had a similar problem with my right Joycon - the charge only lasted for a couple of minutes till the console alerted me that it will be depleted soon. I send it in to Nintendo and after five days I got it back (though different serial number) but it works fine now.

NintendoPete

rel625

I'm having the EXACT same issue with the right side. When it does connect (when attached to console) all of the buttons seem to work properly. I'm thinking my issue is with the ribbon cables connecting from the back piece (piece with the bar attached) to the mother board.

I am going to go back in to the Joy Con tonight, and will let you know if I have any luck.

rel625

EratheEmrys

rel625 wrote:

I'm having the EXACT same issue with the right side. When it does connect (when attached to console) all of the buttons seem to work properly. I'm thinking my issue is with the ribbon cables connecting from the back piece (piece with the bar attached) to the mother board.

I am going to go back in to the Joy Con tonight, and will let you know if I have any luck.

Thank you both for the quick replies and advise! Good news!!! rel625 you were right; it is an issue with the ribbons. One of them wouldn't reconnect properly and was loose. The bad news; I ripped one of the ribbons while trying to reconnect everything. Called nintendo for advice. Surprisingly, despite the warranty being questionable now with the new casings, they don't mind having a look!

Will keep this updated

EratheEmrys

rel625

I'm going to take another look at mine today. Can you confirm that it WAS one of the ribbon cable connecting to the motherboard from the back piece? I'll ensure all ribbon cables are secured, but wanted to narrow it down to a specific ribbon cable before going back in.

Glad that Nintendo might still be willing to help you out, that's great!

rel625

EratheEmrys

At the moment I can only assume it's the middle ribbon as I disassembled and reassembled everything and tested what I could individually. The ribbon was the only issue I came across as everything else was in working order. I only say I can't confirm as I am no expert and don't have the right tools or knowledge to check it all 100%. I'm a 93% certain.

Hopefully there'll be more certainty and feedback from Nintendo soon!

EratheEmrys

EratheEmrys

UPDATE;

I finally received word from Nintendo about my joy-con. They have not confirmed the issue, only asked I pay £35 for the fix despite including the proof of purchase and warranty. I can only assume this is due to one of the ribbons being ripped. Will post further updates when I have more news :/

EratheEmrys

Swainathan

Were you able to get your joy con fixed? I'm having a very similar issue with mine, as I just swapped the shells last night and began experiencing the exact same issues that you described. Any advice?

Swainathan

EratheEmrys

@Swainathan I was not I'm afraid. After requesting I pay 35 (for a joy-con I had already bought and proof of purchace), they send me a new one without the custom shell. I tried chasing it up and asking for just the shell back but was informed it had to be "thrown away", as it was not company make. I can only recommend either sending the con back for help in it's original shell, or looking for help outside of the main nintendo help lines, else they make you buy a new one. :/ I apologise for not having anything more helpful, and thank you for asking anyhow Good luck!

EratheEmrys

Swainathan

@EratheEmrys No worries! I called them today and asked about it and I learned that while they can make an inquiry about keeping it in the custom shell, they will most likely have to replace it. I'll probably end up just getting a new single joy con (which is worth more or less the same as shipping it in to be replaced and paying the replacement fee). Thanks for the help!

Swainathan

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