Topic: Nintendo and their embarrassing customer service.

These horror stories make me want cloud saves even more

I sent my Pro Controller in to get the D-Pad fixed due to their horrible design flaw, they sent it back with a document saying they fixed the problem. The problem continues, also you can tell from looking at the screws that they never even opened it. Plus when I got to back, there was white powder all over it. I have no idea what they were doing with my controller, but I sent it to them perfectly clean and they sent it back filthy with a fully drained battery.

This is sad to hear, back when my original DS Lite suffered from the cracking plastic manufacturing issue I called up Nintendo UK Customer Services & they happened to be half an hour down the road... they asked me to pop in & they replaced it on the spot. It's a real shame that things are so much more complicated now.

A few months back I made a thread documenting when I had to send my Switch back for repairs I'm in the US and it was super fast and easy 13-14 days in total from calling them, to sending it in, to getting it back.

However there were a few people who posted in my thread about having problems and if I remember correctly they were all in the UK.

I'm sorry to hear about Nintendo not having their stuff together in the UK

I can only speak very highly about Nintendo's customer service in Germany. Sent in my faulty Joy Con on a Monday and got it back on Friday.

Or: I lost my N3DS stylus (white) and ordered one original for 13€. But they sent me a Grey one. So I called them and a few days later I got 4 white ones at their expanse.

Can't really complain here in Germany.

The problem here seems like it's a 3rd party doing the repair rather then Nintendo itself doing the fix. If that is the case then this isn't really a Nintendo problem but the shop or outsourced shop that did the fix or didn't do the fix. So unless those sending can verify it actually went to a OEM Nintendo repair shop not 3rd or OutSourced repair this is very suspect here.

I sent in my joycons two weeks ago to Nintendo UK for a warranty repair. I received an email today saying that "Due to our annual stock take, we would like to inform there will be a delay of 2-3 weeks in repairing your Nintendo Products". To say I am not happy is an understatement....

Warranty would send you a new one. Do you have like extended warranty? I did for my US NS and when one of my joy-con broke they replaced it for free from my local GameStop no question asked. Wasn't the original color setup but was replaced.

@SwitchForce As it was just loose joycons and Nintendo UK service said it was going to be a quick turnaround, I thought I would just send them back to them. I should have gone back to the retailer first - I would of done if there had been a more fundamental problem with the console. Like you say, they would probably have just swapped them over for me. Lesson learnt. Only send things back to Nintendo UK as a last resort. I mean 2-3 weeks for an annual stock take... what a load of BS.

@Curlynob, even I would've gone to the local retailer and asked them since it was in the Warranty period. Unless they told me there to contact the Nintendo UK then I would've done that second. You might've asked them before sending that if they can't fix it to send you a free replacement ASAP instead but that is now after the fact here.