Topic: eShop 14 day right to cancel?

Nintendo 14 day right to cancel DIGITAL CONTENT

Nintendo has refused to refund my sons shop purchase of the Witcher 3 even though the game was not downloaded (too big) and they refuse to honour there own 14 day refund policy. I know its a large download, my son bought it then instantly realised it would not fit without an SD card then tried to get a refund so he could buy the physical version instead

https://ms.nintendo-europe.com/terms/wiiu/Wii-U-Network-EULA-...

they say that when you click to purchase a game on the eShop then you cancel your rights to the "14 day right to cancel". how is that even possible

Did you try contacting Nintendo Support?

yes by phone and chat

apparently by purchasing on the store I have waived my right to cancel

I always go physical for games i know are going to be massive in size. I only do digital for Indie games or other small downloads like retro stuff.

Hate to burst your bubble, but thats the Wii U page and policies change, the one your after is here

https://www.nintendo.co.uk/Support/Nintendo-Switch/What-Is-th...

Which states all purchases are final.

yes we do normally but son was eager to play The Witcher. looks like we learned the hard way

@SuperJoon

yes I Know but that is the link on Nintendos website on the page for the Witcher

@ViktorEvil The 14 days refund policy in the link you provided is only a mandatory policy all digital stores have to offer by law.
As a matter of fact however all digital stores also force you (usually with a checkbox) to give up all your rights to avail to said policy, else you won't be allowed to purchase the game/digital content.

If your son purchased the game succesfully then he also (likely without noticing) accepted that he was giving up every right to ask a refund.

Some digital stores like Steam offer alternative refund policies in place of the mandatory one they force you out of, but Nintendo has nothing like that in place.

@BakaKnight you are correct, just seems scummy on Nintendos part