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Topic: EB games selling a refurbish switch to me as brand new?

Posts 1 to 17 of 17

Kidult0061

I bought this switch on November in EBgames,
However, I teardown the joycon, I find some marks on the joy-con motherboard.
They promised me the switch are brand new but I discover this problem after half year...
What can I do??

https://ibb.co/c0s3Qo
there are some marker marks on the motherboard

Kidult0061

SwitchForce

Not a forum nor the place to be asking this. You are to contact EBgames directly about the problem and if you took apart the system then they have the right to refuse to fix. Because in their business model if you tear it apart - the Warranty is Voided and they have no obligation to repair but will charge you for the repair. Since no one on here can verify your system authenticity of "new" that becomes a problem here. I think the reason your posting here is EBgames found out what you did and said sorry Warranty Voided and told you it would now cost to replace or repair and this is why your posting on here. Taking anything apart in Warranty Period = Voided Warranty and would cost to fix or repair now.

SwitchForce

MisterPi

Funny enough a law just passed saying manufacturers aren't allowed to refuse warranty if the sticker is broken anymore, unless its clear it was tampered with. I'm not sure what the rules are in cases like this from EB games, but I'd call them.

MisterPi

Kidult0061

@SwitchForce I won't write anything on the motherboard, I just think they are selling the repair unit as brand new to the buyer, I don't know what stock are they selling right now. If I don't teardown the joycon, I dont realize what they did to my joycon. I am not asking for warranty. Just Notice the Nintendo fans, there is a grey area that u wont noticed that you are buying the repair unit unless u teardown the machine....
I guess that is the way they make money.

Edited on by Kidult0061

Kidult0061

ValhallaOutcast

My buddy bought a new PS3 back in the day from EB games that already had a user on it, EB has brutal customer service, they pretty much called him a liar

Friend Code SW-4365-4821-7317

YamAsereht

And people wonder why video games stores are in decline....

Selling used consoles as new = money grabbing technique from overweight and overpaid managers.

Edited on by YamAsereht

YamAsereht

Kidult0061

@ValhallaOutcast Then, what did he do after opening that overpriced used ps3?

I think not only the console, some of the games also in the grey area, they don't have any plastic wrapping over the game case, If you guys go to Japan, Hong Kong, they are selling the game with plastic wrapping. And they are selling the goods honestly, if the console is used or repair, we don't call it brand new:(

To be honest, where can I buy the brand new console in Australia? I won't trust EB games any more:(

Kidult0061

SwitchForce

Is there not a Amazon AU there to find the consoles or games?

SwitchForce

Judi

Since on one else asked this question, is there actually any problem other than the marks on the board, and is there anything else that would indicated it's 'used' and not new?

I mean, I've seen new products that have been marked during manufacturing before.

It's not Christmas without caviar!

Switch Friend Code: SW-1341-6334-2439

Lethal

Judi wrote:

Since on one else asked this question, is there actually any problem other than the marks on the board, and is there anything else that would indicated it's 'used' and not new?

I mean, I've seen new products that have been marked during manufacturing before.

Same here. This is not the first time I have seen marker on parts of a motherboard. I have torn down many PS3 and 360 consoles and have seen this before.

Switch Friend Code - SW-1147-4867-6886

Pizzapasta

@MisterPi yeah. I noticed I've gotten a few emails from different companies with updates to their customer service policies removing the part about the warranty sticker and changing it to "damaging" the device. Also, @Switchforce what are you on about? Did he break a community forum rule? If he did you should point out what rule he broke before you come at someone guns ablazing like that. And if he didn't break a rule, then your post is pretentious and really doesn't add anything to the discussion.

Edited on by Pizzapasta

Pizzapasta

Pizzapasta

@Judi @kidult @lethal I may be wrong, but doesn't that little piece of foam in your picture indicate that the left joycon was one of the joycons that was having desync issues and was sent back to Nintendo to be refurbished?
https://goo.gl/images/S2kCGV

Edited on by Pizzapasta

Pizzapasta

Judi

@Pizzapasta It may have been sent in by either the retailer before sale or existing on-hand stock that was corrected by Nintendo itself. It really doesn't tell any more of a story than the writing itself.

It's not Christmas without caviar!

Switch Friend Code: SW-1341-6334-2439

Pizzapasta

@Judi In my experience, retailers and manufacturers don't go through existing stock that hasn't already been used in order to preemptively fix problems before they are reported. For a manufacturer to do that would constitute an insanly inefficient use of man-power and be a tremendous expense. And I can't see a reason for a retailer to send in an unopened, unused system to maybe check if the joycon is bad, especially when systems were so scarce a year back. It's a much more likely scenario that, if indeed the marking and the foam indicate the joy-con was opened up and fixed, it was because the joy-con had been used and found defective.

Edited on by Pizzapasta

Pizzapasta

LossyQuote

@Pizzapasta
It could be that Quality Control stumbled upon a defective unit and removed all the stock from that production date to check them and maybe repair them before shipping them to stores.

LossyQuote

Pizzapasta

@LossyQuote That is feasible. The presence of the foam, in my opinion, makes that scenario highly improbable, but it's feasible.

Edited on by Pizzapasta

Pizzapasta

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