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Topic: Anyone had to use Nintendos Repair centre ???

Posts 1 to 8 of 8

burger_king

so my analogue stick stopped responding properly on my left joy con so sent it to Nintendo to repair .. they want to charge me £29 to fix this !

Ridiculous as you can purchase a brand new joy-con for around £35-40 !

Anyone else had dealings with them? i am reluctant to pay this..

And because i was one of the loyal people that bought my switch on launch i am literally a couple of months outside the 1 year warranty... bit of a joke.

BurgerRob is the name ^_^

ADistantFuture45

I did. My problem with my Switch was it couldn't read any SD card. This came about a week after the launch and couldn't let it side. I sent my Switch off late May and it did remain at the repair centre for a month. The repair was successful and didn't cost me anything because of proof of purchase and warranty from my local GameStop shop. After receiving my Switch back they gave me a 1 year warranty until June this year and never occurred anymore problems. Sadly I don't know issues about them fixing controllers. Some people here will give their advice or opinion on it.

"The future depends on what you do today" - Mahatma Gandhi

burger_king

the thing is if something isn't working how it should be then surely we shouldn't be paying to fix it anyway.

their customer service is abysmal emailed them twice to query this and no reply, chased it on their webchat and apparently their system was down so couldn't check repairs - finally spoke to someone today and apparently they cant provide a cost breakdown regarding repairs... there is no way it costs £29 to fix an analogue stick though.

BurgerRob is the name ^_^

redd214

My experience with them a couple months ago was great. My switch basically bricked following the 5.0 update. I too was outside of the warranty and got the problem fixed for free. Only took about 2 weeks. Lost my data but overall was a very pleasant experience compared to other companies I've dealt with like Samsung and Motorola. Sucks you're not having the same luck.

redd214

chardir

If it's any consolation you would get a 1 year warranty after the repair, so it's effectively as good as buying a new one.

Unfortunately, the cost of someone (in the UK) taking the joy con apart, diagnosing the issue, replacing the parts, plus parts and delivery, is likely to be £29 or even more. It'll cost them a lot less to manufacture new ones in bulk in China. So while Nintendo could be more generous with their warranty, I don't think they are deliberately profiteering.

Friend Code: SW-1014-2011-3950 (Switch name: Dii)
Currently playing: Mario Maker 2

CaPPa

My rumble isn't working on my left joycon so I called the support line and they were extremely friendly and helpful. They said it might take 2 weeks but will repair/replace it for free as its still under warranty.

My past experiences have always been good too. They repaired my 3 year old Wii for free because it wouldn't read dual layer disks anymore and had it back to me within 5 days. Much better than Sony who wanted $90 to fix my PS3 that they had bricked with an update.

Edited on by CaPPa

CaPPa

burger_king

well i have grudgingly made the payment as i just want my joycon back now but have sent an email of complaint - what bothers me aswell is that it would have been a 2 year warranty if i had bought it from the nintendo store... and the reason it was not bought there is because i got it for launch and they were sold out.

If they dont make their hardware to last longer than a year then perhaps it should be a 2 year warranty rather than 1 especially as its at no fault of my own that its not working properly.

BurgerRob is the name ^_^

burger_king

so apparently i cant even make a formal complaint via email and i have to do it via post... a very unhelpful response from the customer service team

BurgerRob is the name ^_^

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