Hello World,
I am hoping someone can help me out on what to do...
I purchased my Switch on 1/13/19, everything was perfectly fine playing on all 3 different ways.
On Sunday 1/20/19, I was playing Fortnite in the morning, on the kickstand mode, and using the joy cons in the controller when all of a sudden the system went black. No warning as the battery was low or anything. I just assumed the battery died unexpected, and plugged it into the wall, not on the dock. I went about my day, and later came back to play, and now the system will not fully turn on. It will flash a Ninteno logo, then turn off. I have done a bunch of research about hard rebooting, holding down the power button for 30 seconds, etc, and every time, it does the same thing. Also, when I put the Switch into the dock, the dock will flash with a green light and then go black again. Just a note: the controllers seem to be working perfectly fine.
Any help?
Thank you!
@CurryPowderKeg79 I wish, I purchased it from Gamestop, and did not purchase the warranty. So they state that I have to contact Nintendo, and there is nothing that I can do
@cadbaby If you bought that console new on 1/13, you’re within the 30 warranty for the store. I just looked at their In-Store return policy on defective items. Might want to ask them specially about why someone told you different from company policy. Maybe that’ll get you somewhere better, worth a shot.
#MudStrongs
Switch Friend Code: SW-7842-2075-5515 | My Nintendo: HobbitGamr | Nintendo Network ID: HobbitGamr
I did contact the customer service phone line which is open late, and they stated they have to give me an exchange. However, I did mention I threw away the box and then he hesitated his answer....so I am going to try tomorrow...and we will see.....
@cadbaby Under Warranty take it back to the place you bought and get it replaced. But you need to have receipt and all packaging to swap out otherwise no Return for Replacement. Also since you bought at GS they most likely will have it on record since Serial numbers must be registered.
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Topic: 8 Days Old: Turns on w/Nintendo Symbol then Turns Off
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