Help / Problems Forum

Topic: Sonic CD STEAM

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baba_944

1. Posted:

Hi I booted up Sonic CD STEAM and it sounds fine, but there's only one problem: It's a black screen. Here is my system requirements (I'm sorry if I already posted this):
Name Nvidia GEforce MX 4000
Approx. Total Memory: 128.0
Memory 1280MB
DirectX Version: DirectX11
Also I have a Pentium 4 processor and Windows 7 Professional

This is the game requirements:

OS: Windows XP
Processor: Pentium IV 1 ghz
Memory: 1GB ram
Graphics: directx9 video card
DirectX®: 9
Hard Drive: 286 MB

Edited on by baba_944

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baba_944

2. Posted:

Also I tried asking on STEAM they're no help so don't ask me to go there.

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baba_944

3. Posted:

Can I Bump this?

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Tasuki

4. Posted:

You can but if no one answered its a safe bet that no one has an answer. You might want to try and get a hold of Steam and ask them or maybe see if they have forums there and ask.

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JustAnotherUser

5. Posted:

You might need to update (or install) the latest version of direct X.
https://www.microsoft.com/en-us/download/details.aspx?id=35
If you have it installed, install it again anyway. Some files may be missing or damaged.

I should probably thank you for reminding me to buy it.
Thank you.

If that doesn't work try re-downloading the game.
And if that doesn't work and you have more than one hard drive, move the game files to your C: hard drive.

Edited on by JustAnotherUser

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baba_944

6. Posted:

Also is there a way to delete DirectX fully and install it from scratch?

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JustAnotherUser

7. Posted:

Usually running the installer will overwrite any old files and add any files that are missing.
It's essentially a new install. But to answer you question yes there is but it involves deleting files in your system folder and registry so it's best to just run the installer again..

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baba_944

8. Posted:

OK thanks. Will update when done.

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baba_944

9. Posted:

Nope.

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flightsaber

10. Posted:

A couple things to try:

First, navigate to the program (I believe for your edition, it would be "Program Files x86 -> Steam -> SteamApps -> common -> <something related to sonic cd>" and try right clicking the .exe file and setting the game to run in compatibility mode (right click -> properties -> compatibility -> check the box to run in windows XP mode. Try out the different operating systems to see if any will let you run the game).

For the sega genesis games on steam, you don't need steam running to open the client, so you should be able to run in XP mode. If that solves your problem, great. If not, try updating your video driver. For your video card, use this link: http://www.geforce.com/drivers and run the "auto-detect" program from GE force, to be on the safe side. Your video card is fairly new, and it's possible some backwards compatibility features were added in later updates you don't have yet.

If both those fail, you can try downloading microsoft's windows XP emulator (which is free for anyone who uses windows 7 professional or ultimate editions). The emulator is available here: http://windows.microsoft.com/en-us/windows7/install-and-use-w... . It's not designed for gaming, but Sonic CD shouldn't be terribly intensive, and there's always a chance that it'll work. If the problem is that the game isn't designed for 64 bit architecture and your computer is 64 bit, then that has the best chance of working, IMO.

If that fails as well, then you'll need help from someone much smarter than me. Before you contact Sega, go to start -> type "run" -> type "dxdiag" and hit enter. This should open up your directx profiler. Hit the "save all information" button to save all of your computer's hardware and software specifications to a text document. This will provide customer support with much more detailed information to work with.

Good luck!

Try bioware's best story for free:
http://www.swtor.com/r/mNjGcJ

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baba_944

11. Posted:

Thanks people. Will try to get ahold of SEGA.

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