@RobT I'm guessing that when you start the console you are only able to select the previous user's account (password protected) or "Add New User" (which requires a Parental Controls PIN). Obvious question, but have you tried to contact the seller for password/PIN details?
Without a password your only option is to create a new user account. You could guess the 4-digit Parental Controls PIN but it'll probably take a while trying every number from 0000 to 9999.
I've noticed from your profile that you are in Canada:
Parental Controls PIN Reset
Canadian customers, your Parental Controls PIN can be reset by contacting a support Specialist. Call 855-302-0606 from 6 a.m. to 7 p.m., Pacific Time, 7 days a week.
Once you've disabled Parental Controls you'll have access to the System Settings and can delete the other person's account/format the system:
How to Delete All Content & Settings (Format)
1. From the Wii U Menu, select "System Settings."
2. Using the Left Stick, scroll to the "Delete All Content & Settings" and press the A Button.
3. Please read the information displayed on your TV screen, and then tap "Next."
4. Wait for a few seconds, and then tap "Delete Everything."
Note: If you receive the message, "An Internet connection is required to delete all content and settings from the console," then you will need to connect the Wii U to the internet before proceeding.
@gcunit Ha, yes the thought did occur when I was asking if RobT had contacted the seller for the password/PIN. Ah well, the info I posted can be found online anyway. It's not like the Nintendo Police will show up or anythi- was that a knock at my door?
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Topic: Bought a used locked WiiU
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