Help / Problems Forum

Topic: 3DS is broken

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Itsa

1. Posted:

Yesterday morning, I put my 3DS on the charger and went to school, and when I came home it was acting strange. The touch screen wasn't responding, and when I went on DS games it didn't work at all. So then I tried to go on the Internet browser. Whenever I zoomed in, it zoomed back out automatically.This led me to believe the Y button was compressed and that I couldn't get to it to fix it. I then went on Link's Awakening DX. All that occurred was that the map screen was flashing on and off and that I was unable to stop it. I pressed the home button. The circle pad it appears, was stuck, and the cursor on the home screen was just going around in a line. I left my 3DS alone for a little while, then came back to it. I tried taking the battery out, and it didn't solve anything. I just didn't worry about it, and later I opened up 3DS Sound. I selected a song, and closed my 3DS so I could listen. The song ended, and I opened my 3DS. The touchscreen didn't work at all, nor did the buttons. I pressed the home button and went back. I then pressed the home button again, but it didn't take me back to the application. I'm not sure what I should do, this happened over the span of a day and a half, and I really don't have money to send my 3DS in for repairs with it being this close to Christmas. So, long story short, I need something to fix it, and not have to send it in for repairs. My 3DS has an Ambassador status, and I can't afford to lose it.

3DS FC: 1160-9773-6180

3DS Friend Code: 1160-9773-6180

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Kagamine

2. Posted:

send it in. its covered under warrenty for a year. they wont revoke your ambassador staus if it is fixable. the only way you could lose it is if they need a new 3ds system for you. maybe talk to a represenative about it to make sure even if they replace it you can have the ambassador status.

Edited on by Kagamine

3DS friend code: 1332-7705-6324Previous Usernames: Bossmank
Some_Chords

"Love your ego, you won't feel a thing, always number one, the pen with a bent wrist crooked king, sign away our peace, for your war, one word and it's over." ~ Deadmau5

Nintendo Network ID: bossmank

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theblackdragon

3. Posted:

@Itsa: Just call Nintendo (or have your parents call) and let them know what happened — you put your 3DS on the charger, left it alone for a few hours, came back and it wigged out on you. Your 3DS is still under warranty, so you shouldn't have to pay to have it repaired (provided you didn't really drop it or something), and if it does wind up being replaced i doubt you'd lose your Ambassador status since that's linked to your eShop information already.

Just get in touch with Nintendo and let them help you D:

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3DS Friend Code: 3136-6802-7042 | Nintendo Network ID: gentlemen_cat | Twitter: theblackdragon

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WaLzgi

4. Posted:

http://support.nintendo.com :O

Nintendo Life moderator and duck.

My BUY_A_WII_U_loggery

3DS Friend Code: 2234-7139-4188 | Nintendo Network ID: LzWinky

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Katernity

5. Posted:

yeah send it in. my circle pad broke twice, and they fixed it twice with no cost.

3DS Friend Code: 1118-0222-0938
Playing 3DS games: Kid Icarus: Uprising, Resident Evil: Revelations, Dillon's Rolling Western, Pushmo, FreakyForms

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Syrup

6. Posted:

Call Nintendo, I had a problem in where my 3DS wouldn't connect to the internet, so I called them up and set it over.
But, be sure to tell them that you are sending it over, since I didn't do that, but they still fixed it, since I called them up and told them that I sent it.

Tumblr: http://sailorsyrup.tumblr.com/

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WaLzgi

7. Posted:

I have an honest question. Why do people come here to talk about broken systems? :O

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3DS Friend Code: 2234-7139-4188 | Nintendo Network ID: LzWinky

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Itsa

8. Posted:

lz20XX wrote:

I have an honest question. Why do people come here to talk about broken systems? :O

Because Nintendo helped me in no way at all

3DS FC: 1160-9773-6180

3DS Friend Code: 1160-9773-6180

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FOREST_RANGER

9. Posted:

YoungLink wrote:

lz20XX wrote:

I have an honest question. Why do people come here to talk about broken systems? :O

Because Nintendo helped me in no way at all

Do you mean their support website didn't help or the actual tech support neglected you? Provided that you didn't void your warranty, all should be fine.

Edited on by FOREST_RANGER

Formely known as bobbiKat

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WaLzgi

10. Posted:

YoungLink wrote:

lz20XX wrote:

I have an honest question. Why do people come here to talk about broken systems? :O

Because Nintendo helped me in no way at all

Did you call them? Or are you just mad because one webpage didn't help you?

Nintendo Life moderator and duck.

My BUY_A_WII_U_loggery

3DS Friend Code: 2234-7139-4188 | Nintendo Network ID: LzWinky

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Itsa

11. Posted:

lz20XX wrote:

YoungLink wrote:

lz20XX wrote:

I have an honest question. Why do people come here to talk about broken systems? :O

Because Nintendo helped me in no way at all

Did you call them? Or are you just mad because one webpage didn't help you?

No, I called them, they didn't really help, and I never said I was mad :P

3DS FC: 1160-9773-6180

3DS Friend Code: 1160-9773-6180

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Syrup

12. Posted:

YoungLink wrote:

lz20XX wrote:

I have an honest question. Why do people come here to talk about broken systems? :O

Because Nintendo helped me in no way at all

Did you call them up? The tech support is really friendly and helpful, and they always try and find out what is wrong with your system.

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FOREST_RANGER

13. Posted:

YoungLink wrote:

lz20XX wrote:

YoungLink wrote:

lz20XX wrote:

I have an honest question. Why do people come here to talk about broken systems? :O

Because Nintendo helped me in no way at all

Did you call them? Or are you just mad because one webpage didn't help you?

No, I called them, they didn't really help, and I never said I was mad :P

Well, call them again, or call them again later. You shouldn't have to deal with this issue on your own if your 3DS broke by itself. Heck argue with them.

EDIT: woops, I put my reply in the quote. Fixed now.

Edited on by FOREST_RANGER

Formely known as bobbiKat

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WaLzgi

14. Posted:

@YoungLink: Well some users come to the forums to claim that they broke their stuff and that Nintendo was no help....because they didn't contact Nintendo.

Anyways, you're still gonna have to send it in for repair. There probably isn't a way around that

Nintendo Life moderator and duck.

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3DS Friend Code: 2234-7139-4188 | Nintendo Network ID: LzWinky

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Vincent294

15. Posted:

YoungLink wrote:

lz20XX wrote:

YoungLink wrote:

lz20XX wrote:

I have an honest question. Why do people come here to talk about broken systems? :O

Because Nintendo helped me in no way at all

Did you call them? Or are you just mad because one webpage didn't help you?

No, I called them, they didn't really help, and I never said I was mad :P

All I have is good experiences w/ their service line. Well, that's the American one. Perhaps it's undiscovered.

Vincent294

3DS Friend Code: 1032-1229-3077 | Nintendo Network ID: Vincent294