Topic: Is this what nintendo customer service always does?

I sent a messege to the ncs asking if they knew if the next firmware for the dsi is being developed and when it might come out if they knew. the reply back was an ad for the dsi xl
"Hi, I am glad you contacted us. Nintendo recently announced a new, larger version of the Nintendo DSi which will be called the Nintendo DSi XL here in the Americas. It is expected for release in the first quarter of this year. Here’s some of
what we know:

• It has a 93% larger screen than the current DS Lite with a better viewing angle.
• It comes with an additional, longer touch screen stylus.
• Some Nintendo DSiWare software will come pre-installed on the system.
  At this time we don’t have
  specific details on an exact release date, available colors, or price.
  Any new information will be posted to the “What’s New” section of
  our website so keep checking back!
  www.nintendo.com/whatsnew
  Sincerely,
  Barbara SoulesNintendo of America Inc."
  WTF!!!

LOL, thats all i have to say

Rule of thumb: Customer service never knows anything beyond what is announced

LOL, that is one failed response from Nintendo there.

Oh, thank god I'm not the only one who laughed at that

Never expect more than a fart in your face from customer service.

i agree with you.

and roopa, i stated firmware specificly for dsi!!!

Well what did you want them to say?

well either that they could not answer, they did not know, or yes and...

at least they could be honest

Honest? They didn't really lie in this response

honest meaning answer the questuion honestly.if they would have told me that they HONESTLY didnt know rather then changing the subject id be convinced.
their answer has no lies TECHNICLY, but it didnt tell me if they knew or not so there is no answer just an ad, a marketers scam
want me to go on?

Scam? I see no scam. They are promoting a future product.

to a person who recently purchaced a dsi?
nevermind that
i would still prefer a yes or no not an ad
shows how useless custservi is

How funny. I've contacted Customer Service at least 5 times a year (usually by phone, wink wink) and I have never gotten this. I even got a free Gamecube from them. I don't exactly call them useless

@Customer_Service

I guess NOA haven't properly fixed their Automatic Email Responder yet...

As For The Topic: NOA failure? Most undeniably. What they always do? Not so much. It's a weird thing when it comes to customer service. Some companies higher strange English-speaking impersonators that live in foreign countries, some use people who barely know anything about the company who hired them, and some just don't even try.

Honestly, I'd be willing to bet such information (release dates) is considered classified information, and thus even if they do know, customer service isn't able to reveal any details unless the marketing or PR department decides to.

Cool,i'll go ask Sony when they're announcing the next PS3 firmware
Damn...lol

LOL

Maybe the DSi XL is the next firmware update. Maybe the XL is the only model that gets the update

Ya it just seems to me like they skimmed over the letter not actually reading it and sent you that pre-written resposne. Don;t expect much from customer service as far as that kind of stuff goes.