Topic: New 3DS Repair... I DON"T GET IT!

I purposely made an account right now just to post this.

So my sister broke my New 3DS XL that I bought this February. The screen freezes randomly on random applications. So I go to the site to get this repaired and I get this:

The serial number is associated with a device that isn't eligible for our online repair setup process. As such, we ask that you call (800) 255-3700 to speak to one of our Customer Service representatives to determine the best repair options for your system. We offer live agent support from 6:00am to 7:00pm Pacific Time, 7 days a week.

I REALLY don't want to call, because of all the waiting and digital voice stuff, so can someone tell me what's going on and how I can deal with this!

Man up and call Nintendo, it's the only way you're getting the thing fixed.

@Santa: -_-

Call or email them, as long as you have proof of purchase there shouldn't be a problem.

My warranty is still active, and I got my serial number. But no, it won't work! I need someone to tell me why!

Just saying it's freezing when opening certain applications isn't exactly helpful, it could be a number of different things.

As I said you should contact nintendo, and as Jazzer suggested you could try emailing them if you don't want to give them a call.

@Santa
1.I mean the entire system freezes. I have to force shut it down, but I think it may have to do something with the spine of the device, because most of the time it freezes when I close the device or adjust the screen.

2. What is there email address?

You're going to have to ask @Jazzer94 (as I just spent 10 minutes trying to find it for you).

Worst comes to worst, the service with the Nintendo hotline is really nice, and not that automated (I've had to go through the process before with my original 3ds).

@HappyEevee following the instructions on here should help with setting up a repair.
http://en-americas-support.nintendo.com/app/answers/detail/a_...
http://en-americas-support.nintendo.com/app/answers/detail/a_...

Edit: ah, missed the part about the serial number.
I think that you may have to call them to get this fixed.

What do you want us to tell you? We won't say anything that will convince Nintendo.com to suddenly recognize your serial number. We can't fix your system for you. Your only option is to call Nintendo.

ARGH! FINE!

I promise you they will not steal your soul or your sanity

She had the time to come here, make an account, actually customize it to her liking and create a thread, and reply to a few responses. Says created an hour ago. That time could of been best spent talking to nintendo. Not trying to be rude, but avoiding a situation like this in hopes of finding an easy fix isn't gonna work. And as for @Santa according to her profile, your term Man up would be more appropriately stated as "woman up". Then again, am I arguing PC just for PC sake? I don't really care but just throwing it out there.

@MegaMari0 my initial response was before her gender was stated on the site, but let's stay on topic PC Principle

I've had to call Nintendo a handful of times over the years and there is little automation. They are always SUPER nice and helpful too.

Nintendo's tech support is awesome! They're pretty much always nice and helpful, usually low waiting times, and they use nice remixes of classic Nintendo tunes for the hold music!

@MegaMari0 This! Hahaha!

Please don't revive random threads that died in 2015.