Topic: Help dealing with Nintendo

So last Friday i should've received my Pokemon Omega Ruby steel book and primal groudon figurine from Nintendo. However when i did not i contacted them and they insist that it has been delivered but only because it was supposed to come with another item which thankfully did come. Anyways the question i want to ask is has anyone here managed to get round Nintendos awful customer service and get results with a problem like the one i have.
Thanks for all the help.

If it is the Nintendo UK Store you are talking about then it is Zavvi/The Hut your problems are with. (As expected).

Thank you do you have any idea whether they will be understanding and co operative.

Who knows. Probably not if my dealings with them are anything to go by.

This is probably the worst customer service i have ever had to deal with. Unfortunately im not in the US so i cant use that number to help me.
Thanks for all of the help.