3DS Forum

Topic: 3DS WiFi at College Issues

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kyuubikid213

1. Posted:

So, I just want to know if this happens to anyone else and how they fix it...

I'm at college and for the past couple months, I've been able to connect to the wifi pretty well. Not to mention, the entire campus is a Nintendo Zone. However, my 3DS recently broke, as stated in my last forum topic, and I haven't been online in a while.

Now, no matter which 3DS I try to connect to the WiFi with, the Browser won't bring me to the Terms Of Agreement page. I've messed withthe settings and tried a few other things, but to no avail.

Currently, I have Connectify installed on my laptop to use that as a WiFi hotspot, but I don't think my University will appreciate another hotspot since we aren't allowed to bring routers.

Can anyone help or should I just call up Nintendo?

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Metroidlink

2. Posted:

kyuubikid213 wrote:

So, I just want to know if this happens to anyone else and how they fix it...

I'm at college and for the past couple months, I've been able to connect to the wifi pretty well. Not to mention, the entire campus is a Nintendo Zone. However, my 3DS recently broke, as stated in my last forum topic, and I haven't been online in a while.

Now, no matter which 3DS I try to connect to the WiFi with, the Browser won't bring me to the Terms Of Agreement page. I've messed withthe settings and tried a few other things, but to no avail.

Currently, I have Connectify installed on my laptop to use that as a WiFi hotspot, but I don't think my University will appreciate another hotspot since we aren't allowed to bring routers.

Can anyone help or should I just call up Nintendo?

Which forum post?

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3DS Friend Code: 1676-3777-0646 | Nintendo Network ID: Metrolink

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kyuubikid213

3. Posted:

Time For a New 3DS. But that doesn't matter because the new one won't connect either.

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WaLzgi

4. Posted:

What I did at my campus is simply connecting the 3DS to said Wi-fi and let it "fail" (unsuccessful connection test). Then I go to the browser and sign in there.

If you care so much for your privacy, what are you hiding?

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kyuubikid213

5. Posted:

The internet browser keeps giving me error code 003 3499 which tells me to try again later...

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kyuubikid213

6. Posted:

Connecting from a Hotspot

  • Ensure the Hotspot location does not require an internet browser to setup an account, accept a use agreement, or enter a password before accessing their Wi-Fi service. If the location requires any of these items, you will not be able to connect to the internet with your Nintendo 3DS system.
  • If the connection continues to fail, this Hotspot may have their router set up in a manner that is not compatible with the system. We recommend trying a different location.

These are the two relevant options that come up when I enter the code on support.nintendo.com.

I don't understand them thought because I've connected before with no problem and the system still recognizes it as a Nintendo Zone location

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3DS Friend Code: 4639-9073-1731 | Nintendo Network ID: kyuubikid213

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Cyb3Rnite

7. Posted:

Clear Wi-Fi settings. Try again using manual set up.

"I've learned to fear the white lady. She does not gain power. Instead, she destroys yours."

3DS Friend Code: 4554-0880-9460 | Nintendo Network ID: Cyb3Rnite

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kyuubikid213

8. Posted:

Same thing happened. It used to be stubborn with the school's wifi, but not this stubborn...

I called Nintendo about it and they said I needed to go to the IT people at my college.

Nintendo couldn't help me.

What do?

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kyuubikid213

9. Posted:

So here's what happened...

Nintendo said I should go to my school's IT people. Well, I went there and after about half an hour, they hadn't gotten any farther than I had with the aid of internet forums. The best suggestion my IT people could give me was to talk to AT&T about the problem.

Later that day, I called AT&T. I told them my MAC address and where I was and all of that good stuff to see if they could do anything. They told me that there was a problem with their network and that it would get sent to the higher ups to get resolved. I asked if they had a certain time frame so I would know when I could connect to the WiFi again with my 3DS. The guy said he didn't know and hung up. After a full day, I received an email from AT&T asking if my problem had been resolved and to call them if it wasn't. I checked and the problem persisted, thus leading to my second call to AT&T. A different customer service guy talked to me informing me that the last guy didn't troubleshoot properly. He went through his "things" and came to the conclusion that the issue was coming from Nintendo's end. He bypassed the Terms of Service page and gave me access to the internet for 24 hours. He asked if I wanted it for 30 days, but I declined seeing as that would have been a temporary solution to a perhaps permanent issue.

I then called up Nintendo Support to let them know what my issue was. The man I spoke with tried to help me several different ways, but proved to be about as helpful as the forum posts and my University's IT people. After asking if I had done everything I'd already done a thousand times before, he came to the conclusion that the issue was with AT&T's network. I was upset, but thanked him for his assistance.

The third call to AT&T. The same support person answered the phone. He put me on hold for a few minutes to speak to his higher up. He told me that they hadn't changed their network in a long time. He again concluded that the fault was on Nintendo's end. After telling him of the call I just had with Nintendo, he changed his conclusion to say that the issue was with the system. He apologized for not being able to resolve the issue and again offered 30 days of WiFi access. I again refused for the same reason. He then hung up.

Hoping it was the refurbished system from GameStop (although I usually am guaranteed quality products from MY GameStop) I pulled out my broken 3DS again. That was the system the WiFi worked so flawlessly on anyhow. The system transfer left the system in it's original startup state, so I had to go back and set everything up from my nickname to where I lived. Once it came to the Internet set up, I did what I usually did. I chose the "attwifi" SSID, I tested the connection and watched it fail between Access Point and Internet, and I went to the Internet Browser. The browser loaded. And loaded. And loaded. Eventually, it brought up the same error code I experienced on my other 3DS, error code 003-3499.

Nintendo couldn't help. AT&T, the providers of the WiFi service, couldn't help. My University IT people couldn't help. The internet forums can't help.

I guess I'm not going to be able to access WiFi on my 3DS in my dorm for a while.

Here's hoping a system update fixes this issue or AT&T WiFi actually is having issues and they sort out this nonsense.

Thanks to those of you who tried to help. And for those of you with the same problem, if you do find a way around all of that, please post it in this thread or the other, similar, one that isn't by me.

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3DS Friend Code: 4639-9073-1731 | Nintendo Network ID: kyuubikid213

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Cyb3Rnite

10. Posted:

I've never set up a WiFi network with a ToS page. Although I assume it should just show up when you start Internet Browser. Try going to the browser and typing the local IP adress for the router- it's usually 192.168.0.1 for me. If it's not, ask the IT people. Also, opening it on your phone or computer should give you the address on the address bar, if not just a short glimpse of it.

"I've learned to fear the white lady. She does not gain power. Instead, she destroys yours."

3DS Friend Code: 4554-0880-9460 | Nintendo Network ID: Cyb3Rnite